Seyahat edeceğim için pocket eSım satın aldım sonra herşey kurulum dahil çok kolay oldu gecenin bir vakti müşteri hizmetleri ile görüşmek istedim anında karşılık verdiler ve bana yardımcı oldular teşe... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent and easy Arrived in Cuba to be ripped off by O2 for 24 hours after paying extra for a bolt on that should have lasted 7 days not 24 hours. Googled esims and PocketeSIM came top Chose th... Se mer
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Yaklaşık bir yıl önce keşfettiğim ve her yurtdışı çıkışımda kullandığım bu servis sağlayıcıyı kesinlikle tavsiye ediyorum. Sanırım muadillerine göre daha ucuz. 5 farklı Avrupa ülkesinde deneyimledim v... Se mer
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I used Pocket eSim in Poland and Germany, I could connect easily with its guide and used second cim card so I could use my main number for sms and calling. Speed was perfect and many times its covarag... Se mer
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Företagsinformation
Skrivet av företaget
Pocket eSIM is on a mission to transform the way travelers stay connected, recognizing the vital role seamless communication plays in modern travel experiences. Born from a passion for travel and technology, our journey began in 2021 as a mobile wifi solutions company under PWT Teknoloji A.S. In 2023, we expanded our horizons to focus on e-SIM solutions, driven by a vision to make travel communication worry-free and connected. With Pocket eSIM, travelers can enjoy uninterrupted connectivity on their adventures, freeing them from the constraints of traditional SIM cards and roaming charges. Our innovative eSIM solutions promise to redefine travel connectivity, empowering adventurers to stay seamlessly connected wherever their journeys take them.
Kontaktuppgifter
Caddebostan mah. Caddebostan iskele sk. no:16-18B Kadikoy Istanbul, 34728, Istanbul, Turkiet
- support@pocketesim.com
- pocketesim.com
4,5
Utmärkt
163 omdömen
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
SCAM
SCAM
Paid but received no order confirmation & no Esims under my active / archived products in the app.
Update: Refund initiated after this review went up
29 juni 2024
Omdöme utan inbjudan
Svar från Pocket eSIM
Dear Lauren,
Thank you for reaching out to us regarding your recent experience with our service. We deeply regret any inconvenience you have encountered and appreciate the opportunity to address your concerns.
Firstly, I would like to apologize for the issues you've faced with your eSIM purchase. This is certainly not the level of service we aim to provide, and I assure you that we take such matters very seriously.
We understand the frustration caused by not receiving an order confirmation and the subsequent difficulties in activating or refunding your eSIM. Our customer service team is committed to resolving this matter promptly. It appears there may have been a technical issue that prevented the order confirmation from being sent to your email.
Could you please double-check your email, including the spam/junk folder, to see if the confirmation email may have been misdirected? Additionally, I have initiated a refund process for your purchase, and you should see the refund reflected in your account shortly.
We are also investigating the communication issues you mentioned and will ensure that our customer care team improves their response quality to prevent such misunderstandings in the future.
We value your feedback and are dedicated to making improvements based on your experience. Please let us know if there is anything else we can do to assist you.
Thank you for your patience and understanding.
Best regards,
Pocket eSIM Support Team
Scam
Paid for sim card and then only got a server error when i tried to get the code
18 juli 2024
Omdöme utan inbjudan
Svar från Pocket eSIM
Dear Customer,
We sincerely apologize for the inconvenience you experienced with our service. Our goal is to provide the best possible experience for our customers, and we regret that we did not meet your expectations.
To help us resolve the issue promptly, could you please provide your order number and any additional details, such as a screenshot of the error message? You can reach out to us via email at support@pocketesim.com or connect with our live support team on WhatsApp. You can find our contact information on our website at https://www.pocketesim.com/tr/contact-us.
Once we receive the necessary details from you, we will work diligently to resolve the issue and ensure you receive the eSIM code you paid for. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding.
Best regards,
Pocket eSIM Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.