Nationwide Building society Omdömen 6

Had a large credit balance on 01May26 that requried to be refunded to my Current Ac. Was told cheque will be sent in post in 10days as we donot have the ability to do a direct bank transfer. Raised it as a Complaint and was told coukld take 5 days to allocate to a case handler..no timeline for resolution. Nationwide to get real as we are now in 2026, however, their processes remain archaic.

I never imagined that at 74 years old I would be locked out of my own money by the very organisation entrusted to safeguard it. Yet that is exactly what Nationwide Building Society has done.
Without meaningful warning, explanation, or workable support, Nationwide blocked access to all of my accounts — current account, ISA, and credit facilities — effectively cutting me off from my finances. This is not a minor inconvenience. This is financial paralysis.
I am a pensioner. My income is fixed. Bills do not pause because a bank’s systems fail. Direct debits still fall due. Essential expenses still exist. The stress caused by suddenly being unable to access my own funds has been profound — anxiety, sleepless nights, and genuine fear about meeting financial commitments that I have honoured responsibly for decades.
What makes this situation far worse is Nationwide’s conduct afterwards. I have been forced into an exhausting cycle of malfunctioning apps, repetitive intrusive questioning, failed verification processes, and systems that crash before completion. The organisation already holds my information, yet I am repeatedly treated as though I am attempting wrongdoing rather than trying to access my lawful savings.
There has been no ownership, no urgency, and no compassion. Just bureaucracy, scripted responses, and apparent indifference to the human consequences of their actions.
Blocking accounts may be justified where genuine risk exists — but abandoning a long-standing customer without clear communication, workable alternatives, or timely resolution is unacceptable. The power imbalance is staggering: Nationwide retains full control of my money while I carry all the financial and emotional consequences.
This experience has felt less like customer protection and more like institutional arrogance — a system designed to protect the bank first and leave vulnerable customers to cope alone.
A mutual society is supposed to serve its members. Right now, Nationwide appears to have forgotten that principle entirely.
Until this is resolved, I remain a pensioner deprived of access to my own finances, dealing with stress and uncertainty that no responsible financial institution should ever impose on a loyal customer.
I urge Nationwide to remember that behind every “case number” is a real person whose life can be seriously damaged by delay, indifference, and poor conduct.

As a customer for many years I used your terrible credit card. I purchased a car from Paul Rigby that has unbelievably horrendous problems and paid using your card. 7 months later sending emails to you being BBF you still giving me bullsh/t and no alternative to go the ombudsman
Typical British take your money get jack sh/t
You could improve by doing your JOB.

Paul managed to fix

My double glazed window was damaged indeed I felt very vulnerable and needed it urgently repaired. PMC Glaziers were immediately available to resolve my situation. Communication has been SO attentive indeed Paul sent text updates to advise me he was en route to replace window this morning literally only hours after me seeking their help, I am truly impressed by the professional, skilled & efficient service which has been provided. Please also let me state that as a lone female in a difficult situation, I felt perfectly safe in the belief that Paul charged the fairest & best price he could. I have been compelled to write this positive review as they are clearly a reputable company, absolutely recommended am quite literally impressed by this service. Joanna Crozier

Appalling. Don’t use this business. Paul came out in an emergency to secure and screw shut a broken velux window in January. I was very pleased and paid immediately. I also paid him £1000 to order a new velux, which he would fit for me. He never came back and made up a series of excuses. I have asked for a refund which has not been paid.