Pluralsight Omdömen 

Did not wish to auto renew so they billed be anyway and refused to refund me when I contacted them. Please never deal with these thieves.

I purchased a 1-year personal subscription with them with the purpose of having the classes in Prince2 and ITIL. After half a month, halfway in a course, without warning I cannot access the course anymore. I contact Pluralsight that confirms that the courses has been withdrawn when they are in an disagreement with a supplier. I told them that I purchased a subscription just because of that courses and asked them how they are going to compensate for that. No compensation what so ever, they offered me to cancel my subscription so when a year has gone (in about 11 months) I don't have to pay more.

I’m fully aware that there could be changes in the content, however take away those very popular and new courses is a major change in their offer and if you take away anything you need to give a warning in advance so people could finish what they are doing.

My suggestion is stay away, they are not to trust.
If you take away the review with "Invited" reviewers you will get a better picture of who they are.

I found this review site after googling whether or not Pluralsight is a scam and I am pretty disappointed, considering that they are holding on to over $400 of my money that I need refunded. I had seen that they had a promotional sale in December 2020 which took about $150 off of their premium membership.

I signed up for the trial period to make sure I wanted it, and 3 days into the trial they charged me FULL price. I immediately emailed them and asked why I was charged for a trial. I was told that I never signed up for a trial, which was an outright error or lie. The latter I am leaning towards now. Anyways, even if I did sign up for a membership, why was I not charged the promo price? I asked that during the emails and no one answered me.

I settled for a refund, then re-buying at the promo price. It has been a week and nothing on my credit account has changed. Im currently bugging them for a full refund because this is extremely sketchy.

Not to mention that there's no one on their "phone support" line.

First on all when I tried to register, it said - my outlook.com email is invalid. When I contacted them, they said, they want a screenshot of my computer. I sent it to them.

After registration, my account got blocked. They said to send them a email or something. When I tried to send the email, it said "ac.mta1vsmtp.cc.aws-usw2b.prd.sparkpost rejected your message to the following email addresses: Pluralsight Support (###)" - what ever that means. I somehow managed to overcome that. Then when I asked for more clarification about the issues with their service - they replied and I quote "Sharing our terms of use ### suggest you to go through for more clarification."

To be fair with them - after all these, I said some bad things to them. Then another customer service agent stepped in and partially solved my problem.

P.S. I replaced the email and url from the quote with ###, as trustpilot do not allow it.

The courses seem good enough. But Pluralsight seem scared stiff of someone scraping the courses from their website. They run some sort of abuse-of-service detection that will misfire and willy-nilly block you. Then support blames you for scraping, and refuses to tell you what you've done to cause the block. You cannot change your usage behaviour, the same thing happens again, and you're permanently barred. You may well not get your money's worth of tuition from the service.

Like many other businesses, I have had to navigate my business through very difficult trading conditions in the last 9 months due to the global pandemic, including having to regrettably make many redundancies.
On Sept 10th I received from my Account Manager an "Early renewal - offer". I contacted him within few days saying that I was not interested in renewing due to company financial situation. However, I was informed that I was too late.
It turns out that, even though I received a "Early renewal offer" on Sept 10th, this was in fact the last day to submit a cancellation request for my company's subscription. No prior comms (calls or emails) were sent to me to inform me of the upcoming annual renewal.
Despite my numerous emails, my so called account manager did not send a single reply.
I have instead started receiving emails from their Account Receivables department informing me that my renewal invoice was past due.
I have tried to reason with them that, given the current market conditions, they should have informed me of the upcoming renewal, that I had in fact cancelled my subscription ahead of renewal date and that if they persisted with this they will not be paid any time soon.
I have asked to speak to someone in their management team, but instead I was threatened with our case being referred to a credit collection agency.
I think it is extremely underhanded to rely on the excuse of an autorenewal clause without the shadow of customer notice or any other comms. I understand everyone is fighting to survive, but this is not the way to do it.
I will not be paying this people and I will be happy to fight them in court.
It is a shame, my team enjoyed their platform and I would have signed up again once business goes back to normal. They have instead lost a customer and by the look of other reviews many more in addition to mine.

This a extremely fraud company. They charged my card without any notification. I even cancelled my trial but they charged 1700 indian rupees even though the monthly it is only 1500.

Scamming Company we tried to cancel our yearly plan, but they delayed this until the 30-day auto renew arrived. We tried to work with them to reduce the plan cost, number of seats etc. but they just went ahead a charged our card. We are now trying to reverse the changes thru the bank! Stay away from them there is a lot better content out there!

Scammers.
Bought 1 month because they have an offer, used the credit card and that month was paid, then the next month I received an automatic payment of 3 times the price of the courses (a month I didn´t even bought).

After contacting them they just told me politely that they stole my money and I have nothing to do about it. I am investigation how to sue them.

If you still decide to buy this, be sure to use paypal with the exact amount of money or you will find surprises.

Pluralsight provides extremely unfriendly support, it's good to know there are many alternatives that work just as good or even better that do value their customers.

Do not use this site. Was told it was a good service by obviously paid reviewers. I purchase a subscription and begin taking a class. It’s just not my type of learning. I ask for a refund for the 51 weeks I have left on the subscription; customer service says send a letter and there is not a single employee who handles refund cases. I send the letter, 2 months of nothing. I call and I’m told “we don’t offer refunds”! There are plants of other services out there, do not purchase this one...unless you want your money stolen!

Please do not go for free trial or registration on plural site they saved your call details saying will not going to charge for trial and they took your money without sending any prior notification. They cheat on us.

I tried using it on another device and was locked out. BE CAREFUL! The support staff was very rude putting the onus on me like I had put all my login on a billboard and told everyone to use it. They told me that I had two more strikes left and my account will be suspended. Shame on me for wanting to sit on my couch and use my iPad. I still can't access my account. Will not renew.

Extremely poor experience !!

* I had a paid Individual plan.
* The training videos were playing in a shaky manner despite of having god network speeds.
* I decided to unsubscribe my plan.
* It did not show any refund options.
* Moreover, it also did not allow me to remove my credit card information from my account.
* One of the options said I can remove my personal information.
* I chose that option, and unsubscribed myself. I got an email for confirmation, which I had to confirm back within an hour. I did so.
* Just to find out that my entire account was deleted !!
* I still had a paid subscription period of 10 more months.
* I wrote to their support, asking for clarification, on whether I can continue to use my already paid subscription, for the remaining time. If not, then in a pro-rated fashion my remaining subscription fees should ideally be refunded.
* I get a very inconsiderate email back, saying that I cannot get that refund, moreover the account also is gone.
* HAPPY FREE MONEY PLURALSIGHT !!

Pluralsight's courses are good and their platform is good, but their business practices are less than honourable.

I was regularly called by an account rep, and before our account expired I informed the rep that we would not be renewing our subscription. I wrote to the account manager on at least one occasion saying the same, with no reply.

A month later, and after many more past due-invoices, I was contacted by their billing department, threatening to report us to a credit agency. I explained the situation and was told that we had to opt-out in writing 60 days before our one-year subscription ended. Why didn't the rep tell me this or return my email?

Be very wary when entering into a contract with Pluralsight.

**UPDATE**

After a second email pluralsight have agreed to make an exception to their policy and refund me my money. Whilst i am thankful to the polite and professional agent who dealt with my issue, i still feel companies should operate with greater integrity and give an option during signup to continue the subscription after the initial trial period. It does feel as though they purposely have their billing setup in such a way that it is an effort that many wont bother with to obtain a refund and will just simply cancel any further payments, of course this is just my opinion.

***

BE AWARE. Pluralsight will trick you into taking your money. I signed up for a 'free trial' I got distracted by the real world (i know unbelievable) 2 months later i found nearly £50 has been taken from my account. This company operates a policy of we are going to stay as quiet as possible and take all the money we can from and only send you notifications after the fact, they then make it VERY DIFFICULT to get this resolved and so far i have not been able to get any money back. I have never used anypart of the pluralsight service during the free trial or otherwise and they still think it is acceptable to take my money from me. This type of behaviour from companys has to stop and should be a default opt in to continue the service or at the very least given an option to choose not to continue after the trial. In my opinion this type of behaviour is akin to common theft.

Terrible Customer Support.

Asked whether they could extend the Trial Period for 1 Week, since I had a very busy week and haven't had the time to watch any video on the platform. Refused to even consider it after several emails back and forth. Wouldn't have been a problem at any other company.

This just shows me as a potential customer that the support team probably won't be supportive after I sign up for a paid plan. I expected nothing and was still utterly disappointed.

Horribly useless rude "customer service" who will try to scam you out of your money unless you repeatedly complain and request a refund for unwanted renewals - then they will be rude and arrogant to you before FINALLY refunding.

Awful to deal with, incompetent, rude and obnoxious customer service who lack the absolute basics of how to provide good service. There are far better sites for training, choose carefully and don't give these sleazy con artists a penny.

Wanted only to have a look on one course by free trial and they took 1 month payment

It is awesome. Always improving the platform and adding nice courses and features.
The only gap is that we cannot request for enhancement, like learning paths or video subjects. But it stills great.