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Fast delivery of tap Spout Replacement although when fitted, the screw thread appeared to be oversized and even with washer in place, water started to pour out of the top.

Requested details for refund and was advised that item needed to be returned (at my expense) and needed to be in a 'new condition' or refusal of return, or partial refund might be offered.

So it's not in a new condition as part is fitted, and faulty. So expecting a refusal or part refund. By the time I factor in postage, and my time, I'm better off going to another supplier and not bothering to chase this one.

Have already accepted defeat and won't use again.

A very unhelpful response from Customer Service and almost seeing the outcome with their choice of wording...

A very professional response and good customer service. I was impressed how efficiently my incorrect order was amended. The part was urgent therefore the amendment greatly appreciated. I shall definitely use them again.

Great product at a great price fast delivery and works perfectly !

Excellent product (even better than described) along with reasonable pricing plus fast efficient despatch to me. Very pleased indeed.

I ordered an incorrect part, correct item was received within the week, thanks.

Arrived on time. Fitted perfectly.

Order placed and delivered within a couple of days, all good.

Fast service, great product

Provided the service that one would expect

Very easy order process, in line Back Draught Flap for Flexible Cooker-Hood ducting.
Arrived quickly and works faultlessly.
Great service and value for money, thanks!

Fair enough to deal with but at the end of the day I paid nearly £5 inc postage for a bit of plastic the size of a 2p (probably costs the same) which still doesn't quite fit properly

Very poor quality, something you would find it a cheap Xmas cracker.
Over EIGHT POUND, Absolutely Extortionate, Will Certainly Not Use Again.

Great kitchen tap tails. Fitted and more importantly saved me buying a new tap. Work perfectly.

The service was fine unfortunately I ordered white tap and and received chrome which I had to use as my old one was not working

The right price and very prompt, and much better than amazon.

Ordered 3 small fittings, not expensive but service was second to none

Excellent service, quality product! As for operation of the swing check valve (clack valve), time will tell (not putting the central heating on during the summer to check it!!).