Playmetrics has a privacy page that does not allow for revoking of information being sold to third parties...
Playmetrics has a privacy page and the reported possibility of revoking marketing and third party collection of your data, but apparently they do not honor it. I requested that my information not be sent to third parties and instead, they deleted my account:
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Andy W...... (PlayMetrics Club System)
Jan 13, 2026, 11:34 EST
Hello,
Thank you for contacting us regarding your request to opt out of the collection, use, and disclosure of your and your family’s personal information, including the categories and disclosures described in your message.
Your request has been reviewed in accordance with applicable privacy laws. While individuals may withdraw consent in certain circumstances, applicable law also permits organizations to continue collecting, using, and disclosing personal information where such processing is necessary to provide a service and for purposes that a reasonable person would consider appropriate in the circumstances.
In this case, the information you referenced is required to operate and support the platform and related services provided to your organization, including account administration, service functionality, support, security, and operational processing. As a result, we are unable to stop the collection, use, or disclosure of the personal information you identified while continuing to provide access to the service. You, of course, may elect to cease use of our Platform at your discretion.
If you have questions about the specific purposes for which we collect, use, or disclose personal information, please contact us at {in their privacy link}, and we will assist. Additional information about our privacy practices is available in our Privacy Notice at {their home page}
Thank you,
PlayMetrics Legal Department – Privacy
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We will not discriminate against individuals who exercise their privacy rights under applicable law.
Submitting Requests
You may exercise the rights described above through our online portal or by contacting us as indicated in the “Contact Information” section below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”
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the official policy seems to be:
"You're allowed to revoke consent, but you are also not allowed."
I'm going to guess here that the collection and sale of your private information, above and beyond communicating with your club generates more money for Playmetrics who are owned by:Genstar Capital, a U.S. private equity firm.**
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This is my appeal:
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I am writing to formally appeal the decision to terminate my account following my request.
To clarify, I am not refusing all processing of personal information. I acknowledge that certain information must be collected and used where it is strictly necessary to provide core platform services to my organization (BFC), including registration, roster management, and communication.
However, I explicitly object to and withdraw consent for any collection, use, or disclosure of personal information that is not essential to the direct provision of those services.
Withdrawal of Consent (Non-Essential Uses)
I do not consent to:
Sharing with third parties beyond those strictly required to operate the platform and support my club (BFC)
Disclosure to:
Data brokers
Advertising networks
Joint marketing partners
Cross-context behavioral advertising or profiling
Use of personal, financial, or health-related data beyond what is reasonably required for participation and safety
Broad or undefined sharing with “affiliates,” “partners,” or “organizations” where necessity is not clearly demonstrated
Requests for Clarification and Accommodation
I am requesting:
Confirmation that my data will be limited to what is strictly necessary for service delivery to my organization (xxx)
A detailed explanation of:
Which third parties receive my information
The specific purpose for each disclosure
The ability to opt out of any non-essential data sharing without losing access to core services
Clarification as to why less intrusive alternatives cannot be offered
Position Going Forward
If your position is that no such limitations can be accommodated, I request that you clearly identify:
Which specific data practices are essential versus optional
The legal basis for requiring consent to all listed categories as a condition of service
Escalation
I would prefer to resolve this matter directly. However, I reserve the right to escalate this issue to the Office of the Privacy Commissioner of _________ if necessary.
Regards,
xxx
