We were met at the agreed time by polite staff on a very wet day in Birmingham. Mileage fuel level etc were recorded and the car checked for damage etc and we were kept informed via text for our retur... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I normally book maple parking who use this same car park and have only good experiences with them. By mistake I booked premium who are a different organisation and gave a poor service. Despite ringing... Se mer
I had such a great experience as my first time using this company. Even the service to have my car washed complimentary and even given water bottles for my drive back. Very pleased will definitely use... Se mer
Speedy service, pickup was just as efficient as my drop off. Will definitely be using Platinum for all future bookings. Top service provided by Harry.
Företagsinformation
- Betjänad parkering
- också i
- Flygplats
Skrivet av företaget
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Kontaktuppgifter
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, Storbritannien
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4,5
Utmärkt
252 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 45 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Efficient marvellous Valet
Easy transaction. Clear instructions and guidance for arrival and checkout. Overall efficient Valet service. Thank you
31 december 2025
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Unhappy experience
Car was only washed on the outside.
I thought a valet was both inside and outside.
Also, 13 miles used. Why?
2 januari 2026
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your review. We would like to clarify the points raised.
Our standard meet and greet service does not include an interior valet or wash. Any exterior wash or full valet is an optional extra and must be booked in advance. When these services are temporarily unavailable (for example due to adverse weather conditions such as snow), this is clearly stated at the time of booking. Where a valet or wash is booked, the vehicle is returned with the exact service purchased.
Vehicles are parked at an off-site airport car park that is BPA, AM-GO, and IAPA approved. Vehicles may be driven for normal operational purposes including airport access, collection, parking, and return. The mileage referenced is consistent with standard airport meet and greet operations.
If there were any concerns, these should have been raised at the time of vehicle collection, which would have allowed us to address them immediately. The points raised in this review are based on incorrect assumptions rather than the service provided.
For any further issues, please contact us at: complaints@platinumvalet.uk
Cannot fault the service we received
Cannot fault the service we received. Called when we were 30 minutes from the airport as advised and the Valet was waiting for us, hand over of the car was easy. On return we rang as soon as we landed and the car was waiting for us as soon as we got to the car park. Will not hesitate to use them again
3 januari 2026
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Car not cleaned
Hi.
My car wasn’t cleaned on return.
Very disappointed.
Nobody contacted me back.
1 januari 2026
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Hi Sam,
We’re sorry to read your review and for any disappointment caused.
If a cleaning service was booked and not carried out, this is something we would certainly want to investigate and resolve.
However, in many cases, vehicle cleaning is an optional add-on and not included unless selected at the time of booking.
We have also checked our records and have not been able to match this review to a confirmed booking or any recent communication regarding this issue.
Please contact us directly at complaints@platinumvalet.uk with your booking reference and full details so we can look into this properly and address your concerns.
Kind regards,
Platinum Valet
Good experience all round
Good experience all round, including as it was icy so car defrosted before delivery back
2 januari 2026
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Dreadful
Dreadful - drop off there was no one in the car park to handover car too, and on way back had to stand in the car park for 20 mins (having rang them an hour before that as requested when we landed).
Avoid - will not be using again
3 januari 2026
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Hi Andy,
We’re sorry to read your review, as this is not reflective of how our service operates.
We run a structured meet and greet process where customers are given clear instructions regarding arrival and return procedures. On return, all customers are specifically advised to remain inside the terminal and only proceed to the car park once we have confirmed that their vehicle is ready. This is to avoid unnecessary waiting, particularly in poor weather conditions.
We also closely manage vehicle movements due to the operational costs and restrictions of the valet car park we use, which means timing is carefully coordinated. In the rare event of any delay, customers are contacted in advance.
Based on our records, we have not identified any instance matching the experience described, and it does not align with our standard procedures. We would welcome the opportunity to investigate further, so please contact us at complaints@platinumvalet.uk with your booking reference and details.
Kind regards,
Platinum Valet
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Excellent valet parking service
Excellent valet parking service. The staff were professional, courteous, and very efficient. Drop-off and pick-up were smooth, and my car was returned in perfect condition. Great convenience and well worth it. Highly recommended.
1 januari 2026
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Amazing Service
Amazing Service - Really easy process with very professional staff. First arrival to the airport had a very smooth transition as well as when we arrived back in the UK. Really impressed and would highly recommend!
1 januari 2026
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Excellent service
Excellent service, swift hand over, car came back lovely and clean. Would recommend and definitely will use next time.. thank you platinum valet
1 januari 2026
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service but missing car wash
Great service but missing car wash
20 december 2025
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Hi Derek,
Thank you for your review - we’re really pleased to hear you found the service great overall.
In relation to the car wash, this is an optional add-on and not included unless selected at the time of booking. As we’re unable to confirm the details of your booking from this review, we’d be happy to look into this for you.
Please feel free to contact us at complaints@platinumvalet.uk with your booking reference, and we can review this and assist further.
Kind regards,
Platinum Valet
Thoroughly recommend
Service was prompt, professional and helpful. We were back early than our estimated pick up tim, but that was not a problem, and the car arrived just as we got to the meeting point. This was excellent service. Best meet and greet I've had at Birmingham airport.
30 december 2025
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Airport parking
Easy to book , easy to find , great value, friendly service and meets you and car nice and warm in our return what more could you ask for , will definitely use again.
23 december 2025
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Close to the terminal
Close to the terminal, I phoned 45 min before we arrived platinum we’re waiting for us , car handover over was quick a process , phoned as the plane landed had to wait 4 minutes for the car as we had a smooth baggage reclaim. Will definitely be using again
20 december 2025
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Efficient service with courteous staff…
Efficient service with courteous staff at a competitive price
12 december 2025
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Amazing service
Amazing service - I was very impressed with everything from the booking process, arrival at airport, professionalism of driver at airport, telephone call to company upon return to uk and finally the driver returning car!!!
I have already passed the details of this company onto three people all travelling in the next couple of weeks. I will definitely book again !!! Thanks for making it all very easy !!!
10 december 2025
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Waited about 45 minutes for my car to…
Waited about 45 minutes for my car to be brought to me. The whole point of valet parking was to have your car ready for you quickly.
10 december 2025
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Hi Lucy,
We’re sorry to read your review, as this is not the level of service we aim to provide.
Our meet and greet service is carefully managed, and customers are advised to call upon landing and then remain inside the terminal until we confirm that the vehicle is ready for collection. This process is specifically in place to minimise waiting times and avoid unnecessary delays.
A wait of 45 minutes is not typical of our operation, and in the rare event of any delay, we proactively communicate with customers. Based on our records, we have not identified any case that matches the circumstances described.
We would welcome the opportunity to investigate this further, so please contact us at complaints@platinumvalet.uk with your booking reference and full details.
Kind regards,
Platinum Valet
Really professional service
Really professional service , no hanging around to wait for your car on return journey home , super efficient . Car photographed/ videoed at start would highly recommend . Also the best price . Very close to terminal few minute walk
10 december 2025
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Good service …
No waiting for dropping off and picking up. Only 3 minutes walk to the terminal
6 december 2025
Omdöme utan inbjudan
Svar från Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.