Poor service! Let me buy 16m of coving, rang a day later to tell me there was none, and any other substitute would be 2 weeks. Asked for a refund and took over a week to get the money back into m... Se mer
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After removing some coving in a house we bought 3 years ago I struggled to match the coving to put right again. I found plaster coving ltd whom had a perfect match but unfortunately due to loca... Se mer
The samples we ordered arrived quickly and we're great quality. However we had to cancel our main order as the lead in time was just too long. We were initially told two weeks due to our chosen coving... Se mer
Företaget har svarat
The next day delivery service was mis leading. I did get an apology but when it arrived it was still wet and in fact is still drying more than a week later. Chipped on one edge when unwrapped it but c... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Plaster Coving Ltd of North Yorkshire are the UKs largest wholesaler of Decorative Plaster Mouldings. We started manufacturing decorative plaster in North Yorkshire and have now expanded nationally offering trade accounts and dealing directly. To get the trade price for your Plaster Coving, Plaster Cornices, Plaster Ceiling Roses and Dado Rails, please contact us on 01723 321 111.
Kontaktuppgifter
Unit B, Barrys Lane,, YO12 4HA, Scarborough
- 01723 321 111
- info@plastercoving.ltd.uk
- plastercoving.ltd.uk
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Purchase of Coving
Placed order online, coving was delivered to my door, no problems.
10 juli 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you
Happy customer!
Great company, very prompt, pleasesure to do bussiness with would throughly recommend.
29 juni 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you for your review
Plaster ceiling rose moulding
I desperately needed this plaster ceiling rose to complete my new kitchen decor and was unable to get anything locally! I went to the Internet and found this Company who were so helpful. I found exactly what I needed, ordered it and it was delivered safely within 48hours. The delivery cost was so reasonable and the packing was excellent to avoid any damage.
Now the rose is on the ceiling and looks fabulous! A pleasure to deal with a Company who does what they promise so efficiently. Would highly
recommend to anyone and will most definitely use their services again.
26 juni 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you very much for sharing your experience with plastercoving ltd
Great product and service
They unfortunately didn't have the size I wanted in stock (there is a 5 to 6 week wait if you want an item not in stock so beware) however I went for the next size up and I'm glad I did as it looks brilliant when out up in the rooms. As they didn't have my original size in stock and I had to go one size up, they offered me a good discount to bring the price as close as possible to what i would have paid if they did. Brilliant. It arrived within about a week.
They only thing I'd say is that it would help if the staff knew a little more about the best adhesive for this stuff and the gyproc stuff you get in B&Q is no good. They stuff their fitters use is Herculite Fibrefix and you need about 0.5kg per length of coving. The stuff comes in 25kg bags and is around £40 a bag. Alternatively, it would make sense if they sold this themselves to save us DIY types some hassle.
Anyways I digress, overall very pleased with the product and service.
24 juni 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you for all your kind comments and the review.
As for the adhesive we are looking into supplying it as well and hope to do this very soon in the near future
Good quality; reasonable price ; delivery not weekly as promised
Apart from the delivery timelines which were not 'within a week' as initially promised, i felt the site had good collection - happy with the purchase. I would get them to update their 'delivery' timelines to be more transparent upfront.
23 juni 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you for your review.
We always try and deliver withing the time stated in our delivery timelines, although sometimes there could be a slight delay due to where we are delivering or to what product it is.
Good service
The order was dealt with promptly, the coving arrived early the following week and the delivery driver was friendly and helpful and called ahead to confirm he was on his way.
15 juni 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you
Great products at great prices with great service
Excellent, great value, great communication, prompt delivery. Would definitely recommend.
15 juni 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you for your review
Svar från Plaster Coving Ltd
thank you
Very reliable, good product.
Great product, excellent sample service. The images on the website could be a little more detail (a profile as well as an extrusion view) but otherwise a great company to deal with.
6 juni 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you for sharing your experience.
We are always working at improving our service and any advise is very welcome.
Lack of customer care during return.
Uncaring attitude when returning left overs. It took too long, I was passes from pillar to post eventually I get back only one fifth of the money due.
3 juni 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
Dear Mrs Rotowa,
I am very sorry you feel let down but I don't think there was a lack of customer care when dealing with your order.
On the contrary I know everybody in the office has been very patient and understanding.
You first ordered on 11th of March and we delievered on the 17th.
On the 18th you rang us and decided you didn't like the coving and wanted to swap for a different design which we did after 4 days.
The next time we heard from you was after 8 weeks when you rang the office to let us know you had a few lengths to return.
We tried to explain that after 8 weeks you are outside the return policy dates.
And this went on for a couple of weeks. One day we were going passing through your area so as an act of VERY CARING CUSTOMER SERVICE we contacted you and against all the rules we picked up all the left over lengths but we made it clear that there would have been a collection charge and only intact lengths would have been refunded.
This explains why you received less money in your refund. Unfortunately some of the lengths were damaged with chips all over and we cannot restock them. I am not surprised as they were kept by your for 2 MONTHS.
You still did receive some money for the metres of coving that we could restock and I repeat we DID NOT HAVE TO COME AND COLLECT after 2 months.
So you will have to agree with me that we acted very kindly and professionally and yes we did make a mistake which was to come and collect it.
I hope you will reconsider your review because I don't think you would find a better customer service than the one our office staff can offer.
Fast delivery of samples and no shipping fee!! Great service!
I was really happy with the samples revived and the delivery service. I was given an era for arrival on the day and able to track the package easily online. Thanks
22 maj 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you
Very Good Service
Ordered a couple of samples. As one was low on stock they sent me an alternative as well at no extra charge which was a nice touch.
20 maj 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you for your review
From the first contact to delivery, excellent service
I first made contact with just a question and the response was helpful and prompt. Then I had further questions after deciding online what I wanted. Not only did Laura help me but also returned my call really quickly after getting answers. Then kept in touch right through to delivery day, two days earlier than promised!! Great service, even the driver helped unload and was really friendly too.
Thank you, would highly recommend this company!
27 april 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
Thank you for your kind comments.
We are so pleased, but not surprised, that Laura was a great help during all the ordering process for you.
fantastic! will use again.
excellent choice, best price on web (I'm from Yorkshire, I looked VERY hard for a better price!) excellent quality, delivery arranged to fit in with our work. excellent customer service. will use again for our next project. thankyou!
25 april 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you for your review
Coving purchase
The quality was fantastic and very happy with look of the coving.
Much better than cheap stuff.
Team also helped with selection and offered me alternatives when my first choice of coving was not in stock.
21 april 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
thank you
Svar från Plaster Coving Ltd
thank you
Good service but product too short and brittle
Good service but disappointed with lengths of product supplied (2.5m)which meant for much cutting and joining! Product is also too brittle and fragile.
15 april 2016
Omdöme utan inbjudan
Svar från Plaster Coving Ltd
Hi,
I am very sorry about your disappointment but most of our coving comes in 2.5 metres lengths as it is stated in our website.
As for it being brittle and fragile i am sure you will appreciate the fact that it is a very delicate handmade product made of real plaster.
I am sure that your rooms will look beautiful as real plaster coving always adds that special extra value to every property.
Tanya
Excellent service
Easy to order samples over the phone they arrived 2 days later. Ordered coving and was kept up to date with the progress of the delivery. Very happy with price and quality of the product.
12 april 2016
Omdöme utan inbjudan
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