PlanUp Omdömen 

29
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Using PlanUp has been a fantastic experience from day one. The support from Stephen, Tom and the team is outstanding. They’re always quick to answer the phone and have often gone above and beyond... Se mer

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Betygsatt 3 av 5 stjärnor

Really good piece of software, just the odd issue with crashing especially through windows and desktop. Slightly frustrating when adding walls and they have to run from the end of another wall but w... Se mer

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Betygsatt 5 av 5 stjärnor

I have used Plan-up for over 5 years and apart from the software being easy to use, with such professional results, the customer service is FIRST CLASS. They are friendly, knowledgeable and always a... Se mer

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Betygsatt 5 av 5 stjärnor

I have used Plan Up for over 10 years now and I can confidently recommend their services to anyone. They have always been at the end of the phone to help with any issues I might have plus they are sma... Se mer

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Företagsinformation

  1. Programvaruföretag

Skrivet av företaget

Industry leading floor plan software for Estate Agents and Domestic Energy Assessors. PlanUp is the perfect tool to create marketing floor plans. Integrations with the UK's major accreditation bodies help streamline the data collection and calculation process, allowing DEA's to make calculations for residential energy performance certificates. PlanUp is also used by a multitude of other sectors, including Painters and Decorators, Carpet Fitters, Heating Engineers and Plumbers. An average of 35,000 floor plans are created every month, by users around the world, on Windows, Mac, and iPad.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

29 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(29)

1 omdöme under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Above & Beyond

Using PlanUp has been a fantastic experience from day one. The support from Stephen, Tom and the team is outstanding. They’re always quick to answer the phone and have often gone above and beyond to help us. One moment that really stood out was when one of our agents made a mistake on a floor plan that couldn’t be fixed. Tom manually rebuilt the entire plan within 10 minutes, completely free of charge. You don’t get that kind of service often.

The app itself is reliable, and easy to use. As an agency with several providers, being able to log in and view any of their plans at any time is a huge benefit. It means we can make quick changes remotely without delays or needing to go back to the original provider.

We highly recommend PlanUp, both the product and the people behind it.

9 april 2025
Omdöme utan inbjudan
Logotyp för PlanUp

Svar från PlanUp

Hi Alex, thank you so much for your kind review! We really appreciate your feedback.

Betygsatt 5 av 5 stjärnor

ease and quality was superb

As an EPC assessor i was getting criticised by the auditors about the quality of my floor plans, etc. From the moment i first contacted the sales team, i was already considering the purchase, but was hesitant as to how it would help my business. Now ive got it, i had the usual teething problems, which i am now sailing through it, i produce a good quality report every time, and when i have needed to contact technical support they have been brilliant. Well done and a good honest company

17 mars 2025
Logotyp för PlanUp

Svar från PlanUp

Thank you so much for taking the time to leave us your review. It's great to hear that PlanUp is an asset to your work, and we will be sure to pass on your comments to our support team.

Betygsatt 5 av 5 stjärnor

Excellent - Tom W.

Tom W. was so helpful and friendly. He went above and beyond to answer my questions and resolve my issues. 
Excellent customer service and exceeded my expectations.
Highly recommend!!!

12 december 2024
Logotyp för PlanUp

Svar från PlanUp

Thank you for your review, and we will be sure to pass this on to our team.

Betygsatt 5 av 5 stjärnor

The app is so useful for my work and…

The app is so useful for my work and easy to use, I couldn’t work without it now, iv tried a few similar app but none compare 10/10

27 september 2024
Logotyp för PlanUp

Svar från PlanUp

Hi George, we are genuinely happy to hear that our software is such a help for your business. Thank you for your review.

Betygsatt 5 av 5 stjärnor

All around brilliant !

Aside the actual product - it's the customer service - absolutely above and beyond throughout the whole process of learning: when you get stuck, they're there, reactive, proactive, helpful and patient. As a 'newbie' to transferring sketches to commercially acceptable plans for my clients PlanUp have made this transition extremely manageable. Couldn't rate them any higher and thoroughly recommend. Thank you.

13 september 2024
Omdöme utan inbjudan
Logotyp för PlanUp

Svar från PlanUp

Hi Catherine, thank you so much for your review. It is great to hear your feedback, and we will be sure to share your kind words to the rest of the team.

Betygsatt 5 av 5 stjärnor

Brilliant company

Brilliant company. Nothing is too much trouble for them.

1 augusti 2024
Logotyp för PlanUp

Svar från PlanUp

Hi Mark, we are always happy to help! Thank you for your kind review.

Betygsatt 5 av 5 stjärnor

Top marks to PlanUp's tech support…

Top marks to PlanUp's tech support team. I lost a plan I had spent ages working on, however a very kind and helpful tech support person on the phone managed to retrieve it for me. Brilliant!

19 juni 2024
Logotyp för PlanUp

Svar från PlanUp

So happy that we managed to resolve your problem, and we really appreciate your feedback.

Betygsatt 5 av 5 stjärnor

Plan up

Excellent customer service provided by Tom

21 juni 2024
Logotyp för PlanUp

Svar från PlanUp

Hi Manuel, thank you very much for your review.

Betygsatt 3 av 5 stjärnor

Very useful tool but there is room for improvements

Very useful tool, sometimes I have issues as I get stuck with some mesures.
For EPC few more addition can be made and few improvments (vents, Fans, Air Con, a better way for slope roofs and velux etc)

30 maj 2024
Logotyp för PlanUp

Svar från PlanUp

Hi Maurizio, we very much appreciate your constructive feedback. We are in the process of finalising a very large update rollout across all platforms. Following on from this, we will be looking to make additional updates which will include more symbols and options for the energy survey side of the software.

Betygsatt 5 av 5 stjärnor

Quick response

Quick to reply and deal with my query, been a user for years and all ways had good service.

29 april 2024
Logotyp för PlanUp

Svar från PlanUp

Hi Guy, thank you very much for your kind review.

Betygsatt 5 av 5 stjärnor

I have used Plan Up for over 10 years…

I have used Plan Up for over 10 years now and I can confidently recommend their services to anyone. They have always been at the end of the phone to help with any issues I might have plus they are small enough to take and act on feedback to improve the service.

17 april 2024
Logotyp för PlanUp

Svar från PlanUp

Hi Charles, thank you so much for your glowing review!

Betygsatt 4 av 5 stjärnor

Easy to use

Everything is easy to use when you get used to it. However I have had problems where I can't extend a room if I have edited the wall, e.g putting a angle on a wall prevents me from extending the room.

20 mars 2024
Logotyp för PlanUp

Svar från PlanUp

Hi, Thank you for your review, we really appreciate your feedback. There should not be any reason you cannot alter or amend any room you create. If you contact our support team, with an example of your problem, they will happily assist you.

Betygsatt 5 av 5 stjärnor

Fantastic software with great technical support

Fantastic software, easy to use and looks great.
Brilliant support from the Plan Up team as and when required. On occasion we come across difficult plans and the team are always on hand to help.

19 mars 2024
Logotyp för PlanUp

Svar från PlanUp

Hi, We really value your feedback. Thank you so much for your review.

Betygsatt 3 av 5 stjärnor

Really good piece of software

Really good piece of software, just the odd issue with crashing especially through windows and desktop.
Slightly frustrating when adding walls and they have to run from the end of another wall but with some tweaking you do end up with the result you want.

15 januari 2024
Logotyp för PlanUp

Svar från PlanUp

Hi, Thank you for your review, we very much appreciate your feedback. The crashing issues you mention sound frustrating. Please contact our support team whenever you have an issue. We will be more than happy to look into the cause and remedy it for you. Also, when creating rooms Wall-by-Wall, this is best done 'on-site'. It is intended to be used as you walk around the property, adding wall measures as you go. If using on desktop, your best bet for speed is to use QuickDraw. Please give our team a call, and we will happily do a remote session with you to show you some hints and tips on getting the most from the software.

Betygsatt 4 av 5 stjärnor

I have had issues with one articular…

I have had issues with one articular plan in that it got to a certain point and would not complete any rooms

15 december 2023
Logotyp för PlanUp

Svar från PlanUp

Hi, We really appreciate your review. The next time you have an issue like this, or any problem while using the software, please call our team. We offer remote support so we can jump onto your device and have a look at the issue with you.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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