The worse experience I ever had buying…
The worse experience I ever had buying plants. I ordered my plants in March. Few weeks later I was notified that my monstera was unavailable but they still continued to sell the plant on their website. I got in touch with them few weeks ago to see when my plants will be ready to ship. He said my order is complicated and should be ready soon. I send them a message few days ago asking again when my plants be sent to me, once again they are not ready. They still waiting for begonias. For any one who grow begonias , they know that these type of begonia are quick to grow. I been waiting for my plants nearly 3 month. Plants do loose value with time. I be able to buy these plant in UK for half of the price right now. If you thinking of buying plants from this company, I would wait and buy them cheaper from your country. Don't bother.
Svar från plantthatplant.com
Hi Justyne,
Thank you for your feedback. We're sorry that your experience did not meet your expectations.
Your order consisted of pre-order plants, which means the plants are either propagated or taken home and specifically grown just for you. The estimated waiting time was communicated on our website, in the product descriptions, on the collection page, and in several emails sent during the process.
Unfortunately, one of the Monstera varieties did not make it, and we informed you of this as soon as we could. We understand that the waiting period was longer than you had hoped, and we appreciate your patience.
When you contacted us regarding the delay, your order was still in production and awaiting completion before shipment. However, once you requested a cancellation, we processed a full refund immediately.
We understand that pre-orders are not suitable for everyone, especially if immediate delivery is preferred. We wish you all the best and hope you find the plants you're looking for.
Kind regards,
Plant That Plant Team