I contacted planning by design with a dropped kerb issue. I had a really difficult time doing it by myself and I was assisted from the beginning all the way up until the end and I couldn’t fault the s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Planning by design did a fantastic job for me so far. They are a very professional team and highly competitive in price, work experience and ethics. They don’t take no for an answer they follow up the... Se mer
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Great service made every thing so easy, explained all the aspects of the planning in language we could understand really good and friendly staff Joanne and Aaron couldn't do enough. the case they buil... Se mer
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Great experience working with Planning By Design. Silas and his team helped me through the whole planning process to build flats above my commercial property. They were always supportive and never gav... Se mer
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4,3
Utmärkt
311 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Very professional Services
Very professional Services,
Highly Recommend Organisation
29 september 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Shah, thank you very much for choosing Planning By Design and for your feedback.
It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.
If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
A friendly articulate firm who…
A friendly articulate firm who explained the planning process over the phone and by an extensive email. The firm looked at my individual circumstances rather than just my bank balance.
26 september 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Abdul, thank you very much for choosing Planning By Design and for your kind words.
It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.
If you have any questions or need help with anything in the future, just let us know, and we'll be happy to help.
Planning approved!
Planning By Design wrote my retrospective planning application, which has just been approved. Before consulting them, I was convinced that there might be no hope for getting approval due to the complicated nature of the changes. I am ever so grateful to Mislav, who made me feel reassured and in safe hands from the start due to his extensive knowledge on planning.
17 september 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Clare, thank you very much for choosing Planning By Design and for your kind words.
We are delighted to have helped you secure retrospective planning approval, especially given the complexity.
Of course, if you have any further questions or need help with anything in the future, just let us know and we'll be happy to help.
Excellent communications
Excellent communications, Very rapid resposne and very professional. Charges very reasoanble too
29 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi George, thank you very much for choosing Planning By Design and for your kind words, it means a lot.
It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.
If you have any questions or need help with anything in the future, just let us know and we'll be happy to help.
Amazing company and staff
Ive had such an amazing service from Planning by Design, customers service has been really helpful and understanding and the community has just been wonderful!! Cara has just gone above and beyond is helping us out with our project. Nothing bad to say
3 september 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Timmi, thank you very much for choosing Planning By Design and sharing a review of your experience.
It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.
If you have any questions or need help with anything in the future, just let us know and we'll be happy to help.
Very efficient and helpful company
Very efficient and helpful company. Answer queries quickly and to a satisfactory level
7 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Vicki, thank you very much for choosing Planning By Design and sharing a review of your experience.
It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.
If you have any questions or need help with anything in the future, just let us know and we'll be happy to help.
Very easy to deal with and it all went…
Very easy to deal with and it all went smoothly from their side, just a shame the council are such idiots, our decision should have been 25th July but even though there were no objections whatsoever they still hung it out until 27th August without saying why😡
27 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Thank you very much for choosing Planning By Design and for your feedback.
We are delighted to have helped you secure planning approval following a smooth process on our part.
If you have any further questions or need help with anything in the future, please don't hesitate to let us know, and we'll be happy to help.
Knowledgeable and thorough
Very knowledgeable and thorough. Polite and always looking to help. Only reason I didn't give 5 star is the replies could be a bit slow, sometimes taking a few days but I guess thats because they are busy?
27 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Kyle, thank you very much for choosing Planning By Design and sharing a review of your experience.
We're sorry to hear that you felt we had room to improve. We always respond as quickly as possible, which is generally the same day, assuming no staff absence.
We are delighted to have helped you secure planning approval following a smooth process.
If you have any further questions or need help with anything in the future, please don't hesitate to let us know, and we'll be happy to help.
Kim Crisp from Planning by Design has been amazing!
Planning by Design have been fantastic to work with. Kim Crisp, in particular, has been incredibly helpful in preparing and advising me throughout the planning application process. As someone with little prior knowledge of planning, her guidance made everything clear and stress-free. I would definitely recommend them, especially to anyone navigating the planning process for the first time!
26 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Amrit, thank you very much for choosing Planning By Design and for your kind words, it means a lot.
It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.
If you have any questions or need help with anything in the future, just let us know and we'll be happy to help.
Great service from start to finish
Great service from start to finish
26 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Darren, thank you very much for choosing Planning By Design and sharing a review of your experience.
It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.
If you have any questions or need help with anything in the future, just let us know and we'll be happy to help.
Exellent
Using this company's service was na excellent decision. The projekt was prepared with great care and attention to detail. The entire cooperation was very professional- from the first conversations, though presenting ideas, all the way to the finał design. I definitely recommend this company to anyone looking for a Creativa and reliable partner to Bering their dream spacer to life.
26 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Jacek, thank you very much for choosing Planning By Design, and for your kind words, it means a lot to us!
We are delighted to have helped you secure planning approval following a smooth and efficient process.
If you have any further questions or need help with anything in the future, please don't hesitate to let us know, and we'll be happy to help.
Brilliant service
Brilliant service, took all the stress out of putting a planning application.
Firstly we had a planning appraisal carried out, this was done in less than half a day and they let us know that we would need to apply for full planning permission.
We therefore went on to use Planning By Design to proceed with the planning applications and thanks to Busra the architect for listening to our planning needs and getting the drawings of the building spot on from the first draft with only a couple of small amendments to the drawings, they really made our project come to life infront of our eyes. Also a big thank you to Silas, who dealt with the planning statement from start to finish, he put it over in a document making it look professional but easy to read in layman’s terms. By getting everything together when the plans went to our local council, they had everything they needed and were not coming back for extra information so seem to make the whole process breeze through.
I would definitely recommend Planning by Design as we had no experience at all in putting a planning application in, they made everything quick and simple and having the whole team together in one place, made the whole experience seem effortless and not have to worry about going to a separate architect etc.
Thank you so much to the whole team at Planning By Design
22 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Ashleigh, thank you very much for choosing Planning By Design and sharing a review of your experience.
We are delighted to have helped you secure approval following a smooth and efficient process.
Of course, if you have any further questions or need assistance with anything else in the future, please don't hesitate to let us know, and we'll be happy to help.
Planning were with us every step of the…
Planning were with us every step of the way and provided a very human approach to what can normally be a very regulated Industry/ process.
I would and have recommended them already
15 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Thank you very much for choosing Planning By Design and sharing a review of your experience.
We are delighted to have helped you secure planning approval and are thrilled to hear that you have already recommended us to others. It means a lot to us!
If you have any further questions or need help with anything in the future, please don't hesitate to let us know, and we'll be happy to help.
Excellent communication and a good set…
Excellent communication and a good set of planning designs. Always available on either email or phone. Our planner was very helpful with a wealth of knowledge. Would highly recommend Planning By Design. Great customer service service and always friendly and prompt to help.
14 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Sam, thank you very much for choosing Planning By Design and sharing a review of your experience.
It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.
If you have any questions or need help with anything in the future, just let us know and we'll be happy to help.
Fantastic from start to finish
Fantastic from start to finish. They handled everything from all communications withbthe Council to permission being granted. They were always checking in to make sure that I was happy with the plans and the standard of the final result was amazing. I will definatley recommend them and will definatley use them again if needed.
12 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Thank you for choosing Planning By Design and sharing a review of your experience, it means a lot to us.
We are delighted to have helped you secure approval following a smooth and efficient process.
Of course, if you have any further questions or need assistance with anything else in the future, please don't hesitate to let us know, and we'll be happy to help.
Early days but very happy so far
We are only in the initial planning and quote phase but the response times by Kim has been great, she is very attentive and happy to support.
7 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Rebecca, thank you very much for choosing Planning By Design and sharing your feedback on your experience so far.
It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.
If you have any questions or need help with anything in the future, just let us know and we'll be glad to help.
I am very impressed with my experience…
I am very impressed with my experience using Planning By Design. Each step of the process was explained clearly and was made simple for me.
I used them for my garage conversion and the turnaround time was very quick.
I would use them again happily.
5 augusti 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi James, thank you very much for choosing Planning By Design, and sharing a review of your experience, it means a lot to us.
We are delighted to have helped you secure approval following a smooth and efficient process.
Of course, if you have any further questions or need assistance with anything else in the future, please don't hesitate to let us know, and we'll be happy to help.
Lovely people and excellent advice
Lovely people and excellent advice. Couldn't be happier so far with Planning By Design.
30 juli 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Charlie, thank you very much for choosing Planning By Design again and sharing your feedback on your experience.
It is always our goal to provide a 5* service at unbeatable prices, and it's always nice to hear we have succeeded.
If you have any questions or need help with anything in the future, just let us know and we'll be glad to help.
Permitted development on an agricultural smallholding
I was looking for advice for an agricultural building that I had erected on my smallholding believing it to be permitted development. Unfortunately I had to put in for planning permission, which was later refused. I followed up with an appeal which was dismissed. I contacted the NFU for advice and they suggested contacting Planning By Design. I filled in an online form and received a call from someone the following day. I agreed to having a feasibility report produced to see whether I could submit a new planning application for a building of reduced size. I spoke with Mike on Wednesday who said they would be happy to produce a feasibility report once one of their planners had looked at the previous retrospective planning application. They kept in touch by email on Thursday & Friday and arranged for a telephone consultation with a planner for 11am on Monday. I received a call from Josh on Monday and discussed the issues with the previous application for over 30 minutes. Before 5pm on that evening I received the feasibility report, which was very thorough and helped me determine the way forward.
9 juli 2025
Omdöme utan inbjudan
Svar från Planning By Design
Thank you very much for choosing Planning By Design and sharing a review of your experience, it really means a lot to us.
We sympathise with your predicament, and you are not alone, 20% of our applications are retrospective, and 99% of these were sure it was permitted development, but got it wrong!
We are delighted to hear have been pleased with our service so far, and remain ready to assist you with any ongoing requirements.
A Disappointing Experience, and Major Financial Loss
Our experience with Planning by Design has been extremely disappointing. What should have been a relatively straightforward planning application process turned into a prolonged, costly, and stressful ordeal. As a result, we lost a prime commercial premises and significant projected business revenue.
We were advised to submit a change of use application for a premises that already appeared to fall under the correct usage class. This advice led to unnecessary delays and confusion that ultimately derailed the project. The extended timeline caused our landlord, understandably frustrated by the lack of progress, to withdraw from the agreement, and we lost a site we had spent months securing.
Communication throughout was rigid and unaccommodating. Contact was mostly limited to email, making it difficult to address urgent matters effectively.
What we initially expected to be a relatively short process turned into months of back and forth. There was very little proactive management or initiative from the team.
At a key point in the process, despite clear instructions from us to proceed with a revised submission based on available information, the planner chose instead to seek further clarification from the council and requested an extension. The re-submission deadline passed without resolution. To date, we still have no validated planning application in place.
This experience has resulted in considerable financial and opportunity loss for our business.
We also found the response from senior management to be reactive rather than solution-oriented. Even after significant escalation on our part, major issues have not been addressed. At no stage did we feel there was an attempt to take ownership or provide a clear path to resolution. Instead of engaging constructively with the concerns we raised as a customer, we were met with defensive responses, further reinforcing our concerns about the company’s approach to accountability.
Regrettably, we cannot recommend Planning by Design based on our experience. We advise others to proceed with caution and ensure they seek second opinions when critical planning decisions are involved. For us, the lack of strategic guidance and poor communication had lasting consequences.
10 juli 2025
Omdöme utan inbjudan
Svar från Planning By Design
Hi Daniella,
We’ve noticed that you have posted the same review twice. To avoid confusing readers we are replying just once, and what follows addresses both entries.
The facts in brief
Pre‑application project (Jan–Feb 2025)
• Paid and instructed us 30 Jan
• Full drawing pack delivered 7 Feb – only 7 days later (our written promise is 1–4 weeks)
• You approved drawings 10 Feb and the planning statement 17 Feb
• The purchase then fell through when the property was withdrawn from auction – entirely outside our control.
Change‑of‑use project (Mar–May 2025)
• Paid and instructed us 31 Mar
• Drawings delivered 4 Apr – 4 days later, again inside the 1–4 week window
• You approved drawings 8 Apr
• Planning statement supplied 3 May (after waiting for the Fire Statement you agreed was needed)
• You approved the final pack and we lodged the application 14 May
• The vendor subsequently withdrew from the sale; our work was complete and accepted.
Across both projects we met or beat every deadline by 50–75 %.
No planning delay caused the loss of either property.
On the “unnecessary application” point
You confirmed in writing that you wished to operate a day‑nursery, which—even though it also falls within Class E—raises different parking, outdoor‑space and safeguarding considerations. National and local guidance therefore recommends a full change‑of‑use submission. We explained this before any fee was taken.
Why we’re responding
We respect every client’s right to share their experience, but statements that we gave “incorrect advice”, “missed deadlines” or caused “major financial loss” are factually incorrect. They risk misleading future customers and damaging a small business that takes pride in delivering on its promises.
For transparency we have supplied Trustpilot with the signed quotations, invoices, emails and timeline exports that verify the dates above, and we have asked them to review both duplicated reviews.
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