planeo.cz Omdömen 

Velké zklamání z e-shopu PLANEO. Objednávku jsem vytvořila již 17. 7. a ani po více než třech týdnech mi stále nebyla doručena. Zákaznický servis bohužel není nápomocný a místo konkrétního řešení nebo jasné informace o termínu dodání se situace nikam neposouvá.

Takto dlouhé čekání na objednávku v kombinaci s nefunkční zákaznickou podporou považuji u takto velkého prodejce za naprosto neakceptovatelné. Na základě své dosavadní zkušenosti e-shop PLANEO rozhodně nemohu doporučit.

The product I ordered should have been delivered and installed 4 days from ordering In mid December. The installation company was supposed to call me to discuss a time.

They never called. I called Planeo 4 times to inquire when they will call and they kept telling me tomorrow, no the next day, before the weekend for sure 100%. They never called. Until I was so upset Planeo transferred me via phone to the delivery company - they had never heard of my name in their system and my order number did not exist. Planeo however sent me a confirmation email that the product had been delivered and installed already .

Planeo then said it was a mistake and they don't know where my product is and they cannot issue a refund until the order is found. It is now 3 weeks later, I have made around 15 calls with empty promises of a refund and I still have not received a refund.

The customer service person told me she is overwhelmed with work and it was a mistake and it happens sometimes.

This feels like a scam, I just want my refund for the 5000czk product that was never delivered to my house.

Awful, awful company.

update: I would like to add, that Nicole who called with me about 10 times, helped me get my refund back eventually and for this I am thankful.