Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,3
16 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It is Not tracking my horse. It doesn’t follow at all. Occasionally a smidge but totally useless right now for my goals. I can set it at the end but f the arena but then everything is too far away to see.
Help has been useless. Getting it all linked was easy but actual use. Forget it.
I ordered a mic and headset and received a remote control.
I have sent numerous requests; some which have been answered; but always replying that it was a fulfilment issue and and they will send out the correct order, along with shipping details asap.
Over 2 weeks gone since my initial order still NO shipping details; still NO product!
NO contact telephone number
to try and sort this out; totally reliant on their support email which are NOT doing their job!
DO NOT BUY FROM THIS COMPANY!
Incredible customer service and the pod works great
Svar från PEQ
Hi, We're sorry to hear that your order didn't arrive and understand why you chose to purchase an alternative.
This is certainly not the experience we want for our customers. Allow us to check the status of your order and reach out you directly.
I initially experienced a much longer delivery time than expected and even requested a cancellation because I had to travel and could not wait to receive the product. However, the team went above and beyond to expedite my order, kept me informed, and made every effort to resolve the situation as quickly as possible. I really appreciate their responsiveness and commitment to customer satisfaction. Thank you for turning a frustrating experience into a positive one. Great product!!
Svar från PEQ
Hi, We're sorry to hear that your order didn't arrive and understand why you chose to purchase an alternative.
This is certainly not the experience we want for our customers. Allow us to check the status of your order and reach out you directly.
Very temperamental doesn’t like large arenas , doesn’t like anything else around , hates any wind of outside
Svar från PEQ
Hi, Thank you for sharing your feedback. We're sorry to hear that your experience with Pivo has been frustrating. Tracking performance can be affected by factors such as large arenas, we'd love to assist you more. Our team will reach out to you directly.
I love the product.
I ordered a replacement remote on June 10, 2026 and it took 11 days to arrive. I had to pay for shipping so I expected my order to arrive much earlier.
Svar från PEQ
Hi, We're sorry to hear that your order didn't arrive and understand why you chose to purchase an alternative.
This is certainly not the experience we want for our customers. Allow us to check the status of your order and reach out you directly.
It what be great to have a Day-Pass for the PRO Version
Svar från PEQ
Thank you for your feedback and suggestion! We appreciate you taking the time to share it with us.
A Day Pass for the PRO version is an interesting idea, and we can certainly see how it would be useful for users who only need premium features occasionally. We'll be sure to pass your suggestion along to our product team for consideration.
Svar från PEQ
Hi, Thank you for sharing your feedback. We're sorry to hear that your experience with Pivo has been frustrating. We'd love to assist you more, our team will reach out to you directly.
Svar från PEQ
Thank you for taking the time to leave a review! We are so glad to hear that Pivo is helping you with your riding journey!
I tried to use the QR code in the Quick Start Guide that came with the device. The QR code took me to a site that asked me to set up an account. I went through the process including putting in a credit card number. The site indicated the membership was free but was providing a limited time use of other features that after 30 days I would be charged for if I didn't cancel before the 30 days were up. My credit card company blocked the charge so I stupidly used a different card that worked. The site then took me to something called altsoundcave.com and $2.99 was charged by WobbleBox.com to my credit card. So now I've had to cancel two credit cards for fraud and I'll have to contact all of the auto-pays that go to those cards. A huge waste of time.
In addition, after downloading the correct app from Apple app store, there are no instructions on how to use the device.
Svar från PEQ
Hi Tracy, we're so sorry to hear about your experience. We've just sent you an email so we can investigate this further and assist you as quickly as possible. We look forward to hearing from you. Thanks!
Bought a Pivo back in 2023, works wonders! The only issue I faced was a month ago where the video setting wasn't working and was just showing me a black screen. I can happily say that I communicated my problem with the pivo support team and had everything sorted out really quick! I'm was amazed with the positive customer service and how fast they replied to my emails.
Thank you very much!
Svar från PEQ
Thank you for taking the time to leave a review! We are so glad to hear that Pivo is helping you with your riding journey!
J'ai eu un problème de suivi de mon cheval lors des dernières tentatives d'enregistrement de vidéo, une amie m'a conseillé de faire appel au service client.
J'ai eu une réponse rapide et en suivant les instructions, problème résolu.
Je suis satisfaite, merci à toute l'équipe !
Svar från PEQ
Merci d'avoir pris le temps de laisser un avis ! Nous sommes ravis d'apprendre que Pivo vous accompagne dans votre pratique du vélo !
Rien de mieux pour se filmer lors d'une séance équestre. J'ai le pivo depuis presque 10 ans, et il fonctionne encore comme s'il était neuf ! Et l'énorme point positif : en cas de beugue, le service technique met tout en œuvre pour résoudre le problème, rapidement, et avec sérieux et professionnalisme.
Merci pour cet outil de qualité !
Svar från PEQ
Merci d'avoir pris le temps de laisser un avis ! Nous sommes ravis d'apprendre que Pivo vous accompagne dans votre pratique du vélo !
C'est un très bon produit et ils ont un super support d'aide . J'avais un soucis avec mon pivo . Ils m'ont aidé rapidement à résoudre le problème. Je recommande.
Svar från PEQ
Merci d'avoir pris le temps de laisser un avis ! Nous sommes ravis d'apprendre que Pivo vous accompagne dans votre pratique du vélo !
Customer service is great. Top popped off when my daughter was using and they sent a helpful video to reassemble. I use my Pivo every ride to watch my bad riding form in horror, it really helps me see where I need to improve. My trainer can tell me all day long that I’m behind or in front of the vertical but I need to see it.
Svar från PEQ
Thank you for taking the time to leave a review! We are so glad to hear that Pivo is helping you with your riding journey!
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
