Pioneer DJ Omdömen 

Pioneer DJ, So what's going on with all the updates ridiculous? I was doing a venue tonight. And now I can't even get paid. How to call somebody else to come in Serrato? DJ pro what the hell's going on with their updates? Now my computer and everything aint working, right. I give it a one star. If it was my. Opportunity, I'll give it a 0. I'm pissed off.
Selling all my equipment. Everything that I purchased from Pioneer to Serato.
Kiss my ass

Their products are of best quality but their services are quite pricey!

Nach knapp über 3 Jahren hat das Netzteil meiner XDJ‘s 700 einfach so den Geist aufgegeben.
Als ich mir dann ein neues holen wollte musste ich erstmal knapp 100€ für ein neues bezahlen was eine absolute Frechheit ist, aber das alleine reicht noch nicht.
Ich warte mittlerweile seit über 3 Monaten auf die Lieferung des Netzteils, wobei mir November gesagt wurde es sollte maximal 2 Wochen dauern.
Für einen Hersteller mit solch einen Namen, ist das einfach nur traurig!

Selten so schlechte Erfahrungen mit einem Unternehmen gemacht. Erst dauert die Reparatur über 2 Monate, dann wird einem vorgeworfen das Equipment gewerblich zu nutzen. Ich nutze es daheim, im Wohnzimmer. Dann einen solchen Kommentar mit der Ware die nach einer wirklich langen Reparatur zurück kommt zu lesen, ist dann die Höhe. Ich zitiere: "Dies ist eine einmalige Kulanzreparatur. Es wird eine gewerbliche Nutzung des Controllers vermutet. Hierfür ist dieses Modell nicht ausgelegt, es wurde für den privaten Hausgebrauch konzipiert, daher ist dieses Modell auch so günstig. Bei weiterer gewerblicher Nutzung werden die nächsten Reparaturen kostenpflichtig." Wie gesagt, gewerbliche Nutzung liegt nicht vor. "daher ist dieses Modell auch so günstig". Gut 650 Euro sehe ich nicht als unbedingt super günstig an, aber was weiß ich schon. Dennoch halten die EQ-Knöpfe eines 100 Euro Hercules-Controller länger als bei diesem "für den privaten Hausgebrauch" Controller. Das war das letzte Mal Pioneer für mich. Mittlerweile wundert es mich nicht, das viele auf Denon DJ umsteigen.

9 weeks after placing order and paying £12000 and still not received, the communication from pioneer is either non existent or very people they should be ashamed to call customer service agents. Not only that, but after 9 weeks of them telling me that the product is still a current product, with one even telling me it can take over 8 months to fulfil, I then get told that it’s actually discontinued and I could either get a refund or fork out a further £270 for their new model.

Absolute cowboys

I recently purchased the Pioneer CDJ 3000 and have been blown away by its performance and features. The touch screen is large and responsive, making it easy to navigate and control music playback. The loading times are lightning fast, and the sound quality is exceptional. The built-in EQ and filter, as well as hot cues, loops, and beat jump, provide a range of creative options for DJs.

One of the standout features of the CDJ 3000 is its seamless integration with Pioneer's rekordbox software. This allows for easy organization and preparation of music, as well as the ability to sync tracks and playlists between the CDJ and the software. The CDJ 3000 also has a range of connectivity options, including USB, SD card, and LAN.

Overall, I highly recommend the Pioneer CDJ 3000 to any professional DJ looking for a high-end multimedia player that delivers exceptional performance, quality, and features. It's a must-have for anyone serious about their craft and wanting to take their performances to the next level.

Bought a set of pdx 500's. Description states they're great for scratching. They're not. Roughly a 1 second delay before the pater picks up to the set speed. Terrible for direct drives. Ones boxed unopened, others had not even 2 minutes use. Trying to return them for a refund but doubt they will.

Purchased from new a controller DDJ-FLX4 worked for 1 week and stopped with lights flashing. Went through support process contacting 5/6 times with only simple solutions offered to problem. Also contacted via what’s app with no solution being offered. Very poor customer support I feel this product has been rushed out for Christmas without sufficient testing being done. I have seen this comment re issue on the forums with over people not getting a resolution. I would not recommend anyone buying a product from pioneer.

Also ich warte mittlerweile seit einem Monat auf die Reparatur meines XDJ-XZ. Es gibt einen Defekt bei dem Input für die Headphones. Ansich nicht schlimm. Ich habe den Support angeschrieben. Nach einer Woche musste ich telefonisch Kontakt aufbauen, da keine Email kam. Dann sollte ich ein Video schicken. Wieder eine Woche vergangen. Wieder Angerufen. Das Video hat sich keiner Angeguckt. Der Kollege am Telefon hat das dann getan und wollte sich dann am nächsten Tag melden. 1 Woche später wieder angerufen, es kam wieder keine Mail.( Ich habe keinen Filter oder ähnliches aktiviert. )
Jetzt sollte ich das Gerät doch einschicken. Mail ging raus und die Email vom ASC kam und ich sollte auf diese antworten für Fragen des Transports und der Terminvereinbarung. 2 Wochen später rufe ich wieder bei Pioneer an(es geht auch immr nur der Anrufbeantworter ran.) Jetzt eine Email bekommen ich solle mich doch bitte direkt an den ASC wenden. Hab den gerade geschrieben das da telefonisch niemand zu erreichen ist und per Mail hat sich auch keiner gemeldet. Mag ja sein das die viel zu tun haben, aber ich sitze jetzt schon seit nem Monat auf dem defekten Gerät und muss mich aktiv beim Support melden da die mich immer wieder vergessen... also wenn das vor Januar alles behoben ist dann vlt mehr Sterne aber für den Support 0. Auch wenn die Kollegen immer freundlich am Telefon waren. Aber das System haut da null hin warum auch immer.

Got a ddj 200 and after 8 or so emails and calls no closer to making it work. Generic dumb answers like are you using a official lead and just an absolute shamble of a help line.
Close to going in the bin.

I love your products but your support is not good enough.
I send the first support ticket beginning of March 2022 and the case is still ongoing without any solution from Pioneer’s side. And maybe it is not an easy support task but the communication from Pioneers side fades out after 2-3 emails back and forth. When I then raise a new ticket on the same problem I receive an email from the same supporter from UK and then the same process begins: 2-3 emails back and forth and then the dialogue dies out.
As said the first ticket was raised beginning of March.
This is just not good enough. Very unprofessional.

/Michael Winkelmann

habe mir den Pioneer XDJ XZ gekauft und das 4-Spur-System ist mit Abstand der beste Controller, den ich jemals hatte. Macht richtig Spass.

Used to love company great cdj and mixers indeed.
But HDJ headphones gone crazy low quality...
Bought 2 pairs of hdj x5bt.
Creaks from begining of not well plastic fitment(so can't be used for day use), and get broken after a week.
2 pair already cracked soon will fell apart and both of them were barely used!
I got 8 pairs of hdj from previous generation all of them hold for years some for 5 years.

Avoid they headphones!

Good equipment, fine software (RB). Used production capacity way to low. In The Netherlands we sometimes wait even 26 weeks for a shipment, and even then the delivered amount is way to low. Especially for equipment of a price that's above average/other company's.

I received a new PioneerDJ unit from a UK retailer with a significant issue and shortcoming (missing items). I am really surprised.

I have no issues with the retailer yet - who referred it to the distributor / manufacturer - PioneerDJ.

The initial response from AlphaTheta EMEA (PioneerDJ) was poor and I have replied today asking for a replacement.

The retailer is not at fault - they raised the issue with AlphaTheta EMEA Limited (Pioneer DJ).

Pioneer DJ Regional Sales Manager - UK & Ireland / Eastern Europe & Russia is stating that warranty is provided and shows no interest in the other issues. I will press for a replacement and for Pioneer DJ to consider why they consider their customer service approach is reasonable.

I have informed Trading Standards UK.

Pioneer have now arranged replacement of the CDJ3000 via their distributor. So that was a bump in the road and I am disappointed - but Pioneer have resolved this now - so thanks team.

Love the standalone dj gear. Only bad thing is that it’s way too overpriced.

Pioneer DDJ I have to admit that I love your products - all your hardware - Rekordbox - DMX1, and I could go on. And I have bought a lot of your stuff.
But my last experience with one of your products was somehow depressing. My 3 year old DDJ-RZX bought for a price of 23.010DKK (3.094€) just broke down and have to get a new main board.
Since the guarantee has expired, I asked the company that is repairing it, if we somehow could ask for a discount from Pioneer, since the controller is only 3 years old. The reply from the mechanics was that this is something Pioneer never does, so it would be a waste of time.
When you, as a private person, buy a controller for more than 3.000€ you expect that you buy state of the art quality. And since the controller has been in my house since I bought it, and nothing from the "outcome" (transport etc.) has been the reason for this breakdown, in my world it would be natural that the manufacturer would take some responsibility for this kind of damage. But no.
So now I have to pay another 5.500 DKK (740€), and this annoys me. I keep thinking that I should have claimed the guarantee 1 year ago, when the controller began to behave strange. But too late now.

So Pioneer - thanks for some fantastic products - I love it all, but please keep in mind, that you have to deliver a very high quality to your customers, otherwise we will not continue to stay as loyal customers.

Kind Regards
Michael Winkelmann

Качественная техника. Я в восторге от моих вертушек DDj-RB конечно базовый набор, но все что нужно для начала. Засиживаю за ними днями и ночами и работают безотказно. Спасибо большое.

Got some mixers for my partner and he loves them.
They were really well packaged and came out perfectly.

Not impressed with the quality!! I bought 2 CDJ2000NXS2 players last month (October 2020) and after 5 weeks the blue LED for Vinyl mode failed on the one player which is on it's way now to Pioneer DJ service centre...and now while using the remaining one the Vinyl mode Led has failed on this one too!!!! How can £2000 players both have a fault like this after 5 weeks!!! Fuming! I'm loyal to Pioneer but I can see why people are abandoning the brand in there droves!!! I would appreciate some feedback from Pioneer DJ!!