Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I’ve ordered multiple times from Pillows.com and have always had amazing service and fast delivery times. I had an issue with an order due to an outside factor, and Dana from Pillows.com fixed it quic... Se mer

Betygsatt 5 av 5 stjärnor

Unbelievably helpful. Ordered two king pillows, minor mix-up by me and received back sleeper pillows, not the side sleeper as I thought ordered. Wrote and inquired, given specific instruction... Se mer

Betygsatt 2 av 5 stjärnor

I was really excited to finally have the perfect pillow after finding it every time I slept at a Hilton. I was impressed by how quickly it arrived and I like the values of the company. However, after... Se mer

Betygsatt 5 av 5 stjärnor

The order shipped and was delivered in a timely manner. My wife had made a statement about the pillows we had in a popular Las Vegas Hotel Casino and it gave me the idea for Christmas. They are exactl... Se mer

Företagsinformation

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  2. Heminredningsaffär

Informationen kommer från olika externa källor

Hotel Pillows at Pillows.com. Your source for hotel bedding, goose down pillows, feather pillows and hotel pillow collections.Sleep on our luxurious Pacific Coast Feather Company down pillows and find out why high quality down pillows will give you the...


Kontaktuppgifter

  • South Valentia Street 2200, 80231, Denver, USA

  • pillows.com

4,1

Bra

TrustScore 4 av 5

121 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Better sleep

Found these pillows at at a hotel stay. Best sleep ever. No neck pain no waking up in middle of the night. Great sleep. I had to find where to get these pillows. I can’t thank ya enough for improving my sleep

14 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Easy return and up to date…

Easy return and up to date communication!

13 november 2025
Omdöme utan inbjudan
Logotyp för Pillows.com

Svar från Pillows.com

Thank you Henry for your review. Sorry you had to return your order. If you need some pillow recommendations, please email us at sleepbetter@pillows.com

Betygsatt 1 av 5 stjärnor

The pillow is nothing like described

The pillow is nothing like described. It is much harder, so I am not able to use it.

12 november 2025
Omdöme utan inbjudan
Logotyp för Pillows.com

Svar från Pillows.com

Hi Regina!

Sorry to hear the Eco Smart is too firm. You are still within the 30 days to return with money back. You can also exchange for a soft pillow. Please email sleepbetter@pillows.com for help.

Best,
Pillows.com Team

Betygsatt 5 av 5 stjärnor

Recommended for me= A+

I had messaged and asked what type of pillow would be recommended for my situation and one was suggested and I LOVE it! Best pillow out of tons that I have tried! Thank you so much!

6 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I found the pillows I needed

I found the pillows I needed! I slept in a nice hotel not too long ago and took pictures of the make. Pillows.com were the only ones who had them. They delivered them so quickly! They were not super expensive either and their customer service is A++ highly recommend. I’ll definitely get more needs with them.

25 september 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

My pillow has almost no fluff

My pillow has almost no fluff. Disappointed. My Amazon pillows came in better shape.

5 augusti 2025
Omdöme utan inbjudan
Logotyp för Pillows.com

Svar från Pillows.com

Hi Heather!

Sorry to hear you did not love your feather pillow. Place them in the dryer on low heat for 1 hour to give them a good fluff. The feathers are probably compressed. If you need help returning email us at sleepbetter@pillows.com.

Best regards,
Pillows.com Team

Betygsatt 1 av 5 stjärnor

Just opened the pillow up and they…

Just opened the pillow up and they clearly cut off one tag, and on the other side VERY haphazardly sewed the brand tags (in the wrong colors) on it.

18 juli 2025
Omdöme utan inbjudan
Logotyp för Pillows.com

Svar från Pillows.com

Thank you for reaching out, and I’m so sorry for the confusion and concern with the tags on your pillow.

IHG recently updated the branding on their hotel pillows, and new stock now features black and white tags instead of the older orange ones. What you’re seeing is part of that brand transition.

Rest assured that you received a brand-new, authentic IHG pillow, and not a used or altered item. We’ve also sent a detailed email following up on this issue—please refer to that message for additional information and support regarding your order.

If you have any other questions or concerns, we're here to help!

Warmly,
Pillows.com Team

Betygsatt 2 av 5 stjärnor

The medium option was not available

The medium option was not available, so I opted for the soft version. I don’t believe I even received the correct pillow.
Caused lots of neck pain and I sent it back.

7 juli 2025
Omdöme utan inbjudan
Logotyp för Pillows.com

Svar från Pillows.com

Hi Jessica,

I’m sorry to hear that the PureCare Bamboo Memory Foam Pillow in Soft wasn’t a good fit for you. I checked our records and didn’t see any emails indicating that you received the wrong pillow—if there had been a shipping error, we would of course be happy to make it right right away.

It looks like your return is already set up and ready to go. If you need help with anything else or have questions about finding a pillow that’s just right for you, our bedding experts are always here to help!

Warm regards,
PIllows.com Team

Betygsatt 5 av 5 stjärnor

Best Pillows ever made!

I worked for the company that originally created the fossfill pillow. I love them and would always recommend the best pillow ever made. Thank you Lars Foss!

9 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The pillow came right away

The pillow came right away. It is very comfortable. I was wanting a pillow like I had in the hotel in Rochester, MN when I was having treatment at Mayo. It was just like my great pillow there. Thank you!

2 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

To me they have a horrible return policy

To me they have a horrible return policy making customer pay for returns on $180 worth of pillows which are made in China i wouldn't recommend them to anybody. They say you have to check mark a box which still makes you pay a close to $3 fee for returns in US i never saw any such box and did not uncheck it but I still had to pay for returns shipping. I also bought one so called Jumbo pillow and it was no bigger than Queen Size .

7 juni 2025
Omdöme utan inbjudan
Logotyp för Pillows.com

Svar från Pillows.com

Hi Paul,

Thank you for your feedback. I’m sorry to hear you’re unhappy with the return process. We understand return shipping fees can be frustrating, but as a small, Veteran-Owned business—not a large company like Amazon—we aren’t able to cover those costs and still keep our prices fair.

The Jumbo pillow size is 20" x 26", which is actually slightly smaller than a Queen size. We include detailed sizing information in the product descriptions to help with selection, but I’m sorry to hear there was any confusion.

There is a box during the return process that allows customers to opt out of the return label fee, though it’s easy to miss, and we appreciate you bringing that to our attention.

We truly value your support and hope you'll consider giving us another chance in the future.

Warmly,
Dana
Customer Experience Team
Pillows.com

Betygsatt 5 av 5 stjärnor

IHG Hotels Pillows

Appears to be the exact pillow used in the IHG hotels. Maybe a little pricey but very nice pillows. Also had the protective covers to match.
The order process was easy and product shipped and arrived on time.

19 maj 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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