I’ve ordered multiple times from Pillows.com and have always had amazing service and fast delivery times. I had an issue with an order due to an outside factor, and Dana from Pillows.com fixed it quic... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Unbelievably helpful. Ordered two king pillows, minor mix-up by me and received back sleeper pillows, not the side sleeper as I thought ordered. Wrote and inquired, given specific instruction... Se mer
I was really excited to finally have the perfect pillow after finding it every time I slept at a Hilton. I was impressed by how quickly it arrived and I like the values of the company. However, after... Se mer
The order shipped and was delivered in a timely manner. My wife had made a statement about the pillows we had in a popular Las Vegas Hotel Casino and it gave me the idea for Christmas. They are exactl... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Hotel Pillows at Pillows.com. Your source for hotel bedding, goose down pillows, feather pillows and hotel pillow collections.Sleep on our luxurious Pacific Coast Feather Company down pillows and find out why high quality down pillows will give you the...
Kontaktuppgifter
South Valentia Street 2200, 80231, Denver, USA
- pillows.com
4,1
Bra
121 omdömen
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Better sleep
Found these pillows at at a hotel stay. Best sleep ever. No neck pain no waking up in middle of the night. Great sleep. I had to find where to get these pillows. I can’t thank ya enough for improving my sleep
14 november 2025
Omdöme utan inbjudan
Easy return and up to date…
Easy return and up to date communication!
13 november 2025
Omdöme utan inbjudan
Svar från Pillows.com
Thank you Henry for your review. Sorry you had to return your order. If you need some pillow recommendations, please email us at sleepbetter@pillows.com
The pillow is nothing like described
The pillow is nothing like described. It is much harder, so I am not able to use it.
12 november 2025
Omdöme utan inbjudan
Svar från Pillows.com
Hi Regina!
Sorry to hear the Eco Smart is too firm. You are still within the 30 days to return with money back. You can also exchange for a soft pillow. Please email sleepbetter@pillows.com for help.
Best,
Pillows.com Team
Recommended for me= A+
I had messaged and asked what type of pillow would be recommended for my situation and one was suggested and I LOVE it! Best pillow out of tons that I have tried! Thank you so much!
6 oktober 2025
Omdöme utan inbjudan
I found the pillows I needed
I found the pillows I needed! I slept in a nice hotel not too long ago and took pictures of the make. Pillows.com were the only ones who had them. They delivered them so quickly! They were not super expensive either and their customer service is A++ highly recommend. I’ll definitely get more needs with them.
25 september 2025
Omdöme utan inbjudan
Received on time
Received on time. Quality pillow. No problems with the order.
17 september 2025
Omdöme utan inbjudan
Love my pillow
1 september 2025
Omdöme utan inbjudan
Delivered to wrong house
Delivered to wrong house, I was sent another shipment to replace lost one.love my pillows❤️
8 augusti 2025
Omdöme utan inbjudan
My pillow has almost no fluff
My pillow has almost no fluff. Disappointed. My Amazon pillows came in better shape.
5 augusti 2025
Omdöme utan inbjudan
Svar från Pillows.com
Hi Heather!
Sorry to hear you did not love your feather pillow. Place them in the dryer on low heat for 1 hour to give them a good fluff. The feathers are probably compressed. If you need help returning email us at sleepbetter@pillows.com.
Best regards,
Pillows.com Team
Customer service representative with a…
Customer service representative with a telephone call prior to ordering online was very helpful in describing the specific pillow needed for my 90 year old Dad's special and unique need.
10 juli 2025
Omdöme utan inbjudan
Just opened the pillow up and they…
Just opened the pillow up and they clearly cut off one tag, and on the other side VERY haphazardly sewed the brand tags (in the wrong colors) on it.
18 juli 2025
Omdöme utan inbjudan
Svar från Pillows.com
Thank you for reaching out, and I’m so sorry for the confusion and concern with the tags on your pillow.
IHG recently updated the branding on their hotel pillows, and new stock now features black and white tags instead of the older orange ones. What you’re seeing is part of that brand transition.
Rest assured that you received a brand-new, authentic IHG pillow, and not a used or altered item. We’ve also sent a detailed email following up on this issue—please refer to that message for additional information and support regarding your order.
If you have any other questions or concerns, we're here to help!
Warmly,
Pillows.com Team
The medium option was not available
The medium option was not available, so I opted for the soft version. I don’t believe I even received the correct pillow.
Caused lots of neck pain and I sent it back.
7 juli 2025
Omdöme utan inbjudan
Svar från Pillows.com
Hi Jessica,
I’m sorry to hear that the PureCare Bamboo Memory Foam Pillow in Soft wasn’t a good fit for you. I checked our records and didn’t see any emails indicating that you received the wrong pillow—if there had been a shipping error, we would of course be happy to make it right right away.
It looks like your return is already set up and ready to go. If you need help with anything else or have questions about finding a pillow that’s just right for you, our bedding experts are always here to help!
Warm regards,
PIllows.com Team
Best Pillows ever made!
I worked for the company that originally created the fossfill pillow. I love them and would always recommend the best pillow ever made. Thank you Lars Foss!
9 juni 2025
Omdöme utan inbjudan
The pillow came right away
The pillow came right away. It is very comfortable. I was wanting a pillow like I had in the hotel in Rochester, MN when I was having treatment at Mayo. It was just like my great pillow there. Thank you!
2 juni 2025
Omdöme utan inbjudan
To me they have a horrible return policy
To me they have a horrible return policy making customer pay for returns on $180 worth of pillows which are made in China i wouldn't recommend them to anybody. They say you have to check mark a box which still makes you pay a close to $3 fee for returns in US i never saw any such box and did not uncheck it but I still had to pay for returns shipping. I also bought one so called Jumbo pillow and it was no bigger than Queen Size .
7 juni 2025
Omdöme utan inbjudan
Svar från Pillows.com
Hi Paul,
Thank you for your feedback. I’m sorry to hear you’re unhappy with the return process. We understand return shipping fees can be frustrating, but as a small, Veteran-Owned business—not a large company like Amazon—we aren’t able to cover those costs and still keep our prices fair.
The Jumbo pillow size is 20" x 26", which is actually slightly smaller than a Queen size. We include detailed sizing information in the product descriptions to help with selection, but I’m sorry to hear there was any confusion.
There is a box during the return process that allows customers to opt out of the return label fee, though it’s easy to miss, and we appreciate you bringing that to our attention.
We truly value your support and hope you'll consider giving us another chance in the future.
Warmly,
Dana
Customer Experience Team
Pillows.com
I mistakenly ordered the wrong pillows…
I mistakenly ordered the wrong pillows and you fixed the problem and got me the correct ones. I appreciate you!
2 juni 2025
Omdöme utan inbjudan
I've been sleeping soundly since I…
I've been sleeping soundly since I received my pillow
8 maj 2025
Omdöme utan inbjudan
Pillow.com order, delivery and refund processes went smoothly.
The order and delivery process went as expected. Unfortunately the pillow was too soft so I had to return it. Good news is that the return also was smooth.
6 maj 2025
Omdöme utan inbjudan
IHG Hotels Pillows
Appears to be the exact pillow used in the IHG hotels. Maybe a little pricey but very nice pillows. Also had the protective covers to match.
The order process was easy and product shipped and arrived on time.
19 maj 2025
Omdöme utan inbjudan
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