One of the best cleaning company and…
One of the best cleaning company and they are reliable
8 augusti 2025
Omdöme utan inbjudan
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Företagsinformation
Skrivet av företaget
Pikwell Ltd is a trusted cleaning services provider based in London, proudly serving clients across the capital since 2013. With over a decade of experience, we specialize in end of tenancy cleaning, deep cleaning, carpet deep cleaning and one-time cleaning services, delivering outstanding results with every visit. Our dedicated team is committed to maintaining the highest standards of cleanliness and customer satisfaction, ensuring that properties are left spotless and ready for their next chapter—whether it's for new tenants, a fresh start, or just a thorough clean. At Pikwell Ltd, reliability, professionalism, and attention to detail are at the core of what we do. We understand the needs of landlords, tenants, letting agents, and homeowners alike, offering flexible scheduling and competitive pricing throughout the London area. Let us handle the cleaning, so you can focus on what matters most.
Kontaktuppgifter
10 The Poplars, Basildon, England, , SS13 2ER, Basildon, Storbritannien
- 07414 214901
- info@pikwell.co.uk
- pikwell.co.uk
3,9
Bra
8 omdömen
Har besvarat 100 % av sina negativa omdömen
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I used pikwell Ltd on 28-09-25 for end…
I used pikwell Ltd on 28-09-25 for end of tenancy and they guy did amazing job really appreciated will use them again-Thanks pikwell
28 september 2025
Omdöme utan inbjudan
Really happy with the cleaning
Really happy with the cleaning, they have done good job I took my deposit back from my landlord thankyou pikwell Ltd
17 augusti 2025
Svar från Pikwell Ltd
Thankyou for putting your genuine review-
Extremely unprofessional and stressful…
Extremely unprofessional and stressful experience!!
I had booked an end of tenancy clean 2 weeks in advance with clear specifications, even sent them photos of the flat beforehand and provided a ladder in case they needed it for the windows.
Less than 24 hours before, I was told the cleaner would arrive 2 hours late. Despite assurances that two cleaners would attend, one left early, leaving the other to finish alone- resulting in the clean ending nearly 2 hours late. I was charged a late checkout fee and a fee because the toilet wasn’t cleaned properly as a result.
They were rude, uncooperative, and created a hostile environment. Most shockingly, they illegally recorded our phone call and filmed me without consent, threatening to use it as “evidence.”
After receiving multiple calls, messages and threats of legal action. I paid in full only because they refused any compensation and became increasingly aggressive. Avoid at all costs.
12 augusti 2025
Omdöme utan inbjudan
Svar från Pikwell Ltd
"Dear Samira,
We appreciate your feedback, but we'd like to clarify the circumstances surrounding your cleaning service. As per our conversation, we started the cleaning at 11 AM with your permission, and our team completed the job to a high standard. The checkout team inspected the property and reported no issues. After completing the job, we requested the remaining payment, and you mentioned you'd pay within a few minutes. However, you blocked us on WhatsApp and disappeared for two days. We had to send a text message stating that we'd take legal action if the payment wasn't made. Only after this, you unblocked us and made the payment, deducting the £25 discount we had previously agreed upon due to the late completion. She avail the discount,
The issue was not with the cleaning inventory team was there they checked infront of us- you not mentioned anywhere about the cleaning even once we finish we ask for remaing payment and inventory clerk also ask to samira to pay them she said infront of them she will pay us in a while but she blocked us-
Given the sequence of events, we believe your review doesn't accurately reflect the situation. We strive to provide excellent service and would appreciate the opportunity to resolve any outstanding issues. If you'd like to discuss further, please let us know.
Best regards,
pikwell ltd
Not that good. Needed two visits.
Initially, Pikwell were quick and responsive in organising my cleaning and offered a good rate.
The cleaning itself was not great. The carpeted areas were not vacuumed, the widows and backsplash were left dirtier than prior to cleaning. It looked like the cleaner had used a dirty rag to clean them.
Pikwell did agree to reclean the property after I brought the poor cleaning to the attention. They were not as responsive as they were initially to get the contract.
5 juli 2025
Omdöme utan inbjudan
Great clean
Great clean. Landlord was happy with the end of tenancy clean also. Got our deposit back so everything went well.
26 maj 2025
Omdöme utan inbjudan
Clapham End of Tenancy Cleaning
Cleaner came on time, finished on time. Left the place spotless. Very much appreciated
12 maj 2025
Omdöme utan inbjudan
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