Communication has not been easy!! Because of Covid 19, I haven't seen my son in person since 2019. During a conversation he expressed to me that he's forgotten how everyone looks. Being able to send... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pigeonly is a wonderful service to use if you have a loved one in prison. They are quick and reliable. I would recommend using them for several reasons. Cheaper phone rates, sending picture and post... Se mer
Företaget har svarat
The first weeks my family member got summoned to the “office” to tell me I was sending too much mail. I found Pigeonly and for four and a half years sent everything through them with no more problems.... Se mer
Företaget har svarat
Pigeonly will take your monthly payment but have your pictures and cards sitting in printed or processed status for weeks. You are not getting what's being advertised or what u thought u were paying f... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Kontaktuppgifter
701 e bridger ave, 89101, las vegas, USA
- 8003239895
- support@pigeon.ly
- pigeonly.com
3,9
Bra
776 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Site is clear and easy to understand
Site is clear and easy to understand. Services are useful. Price is not bad. Service is a little slow, would be a lot better if you could have 2 letters in process at the same time.
2 april 2021
Omdöme utan inbjudan
Svar från Pigeonly
Hello Joseph,
thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to Pigeonly Customer Service at At (800) 323-9895, with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business.
I wish there were a way to use direct…
I wish there were a way to use direct carrier billing
2 april 2021
Omdöme utan inbjudan
Svar från Pigeonly
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
I put money on phone so he can call me
1 april 2021
Omdöme utan inbjudan
Svar från Pigeonly
Hello Lizabeth and thank you the feedback. The normal timeframe after placing money in your account is 1-24 hours. If this timeframe has passed, feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved.
Thank you.
Review
I made two orders with pigeonly. Only the second one has been shipped so I’d like to know what happened to the first order. I tried to join the online chat and every time I do it says it’s unavailable.
1 april 2021
Omdöme utan inbjudan
Svar från Pigeonly
Hello Kayla,
The normal transit time is 3-5 business days for all fulfillment products with delays experienced from time to time due to circumstances out of our control. Anytime you do not have access to send something, simply call in for instant access. Any extensive delays are due credits, up to and including a free month. Any questions, feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved
Svar från Pigeonly
Thank you so much for your review! We appreciate your feedback
It's been hard to stay in contact w my…
It's been hard to stay in contact w my beautiful lady. Once I got on Pigeonly I've been able to.
31 mars 2021
Omdöme utan inbjudan
Svar från Pigeonly
Hello Malachi,
Thank you kindly for the feedback. We appreciate you entrusting us in allowing you stay in contact with your loved one and hope you spread the word. Thank you and stay well.
It was easy to use and I appreciate…
It was easy to use and I appreciate being able to reach out to my loved one!
Thanks!
31 mars 2021
Omdöme utan inbjudan
Svar från Pigeonly
Teresa we are glad to hear we have helped you keep in touch with your loved one, thank you for your review!
Svar från Pigeonly
Hi Jennifer, thank you so much for your review and feedback, glad to hear you are enjoying the services!
Svar från Pigeonly
Hi Michelle, we are happy to hear you are liking the services, thank you for your feedback!
It's cool I thought my letter would be…
It's cool I thought my letter would be shipped out to them the same day but it was sent out the next day but over all love it
30 mars 2021
Omdöme utan inbjudan
Svar från Pigeonly
Glad you are enjoying our service, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
happy but not happy
its a nice app the prices are reasonable. the only problem i have is i paid the money but it still wont let me talk to my loved one. its telling me my balance is $0.
30 mars 2021
Omdöme utan inbjudan
Svar från Pigeonly
Hi Jonathan, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the confusion, please give us a call at your earliest convenience at @1800-323-9895 to make things right for you as soon as possible! We really value your business with us.
It's easy and a great sight
30 mars 2021
Omdöme utan inbjudan
Svar från Pigeonly
Hello Samantha! We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Pictures take too long to get there
Pictures take too long to get there! Very disappointed with the service, website doesn't state it takes almost 2 weeks to arrive....he still hasn't recieved pictures, order was placed March 22nd!!!
30 mars 2021
Omdöme utan inbjudan
Svar från Pigeonly
Hi Carla, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. I sincerely apologize for the delay, please give us a call at your earliest convenience at @1800-323-9895 to make things right with you as soon as possible! We really value your business with us.
I am just now learning to use pigeonly…
I am just now learning to use pigeonly but so far it's great
30 mars 2021
Omdöme utan inbjudan
Svar från Pigeonly
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Please give us a call if you would like someone to walk you through our site @ 1800-323-9895 Mon-Fri. 6am-6pm PST.
Svar från Pigeonly
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
exceellent app
30 mars 2021
Omdöme utan inbjudan
Svar från Pigeonly
Hello Corey,
Welcome to Pigeonly! We hope all is well and are so glad to hear we could make an excellent difference. Reviews like this make us proud of what we do, thanks for choosing Pigeonly.
Comforting
So far, Pigeonly.com seems amazing. Unsure at this point if inmate recieved photos, but that is to be known. Site was easy to navigate and services offered are amazingly comforting in these hard times.
30 mars 2021
Omdöme utan inbjudan
Svar från Pigeonly
We are here for you any time Krystal, keep in mind you also have access to five other services that are unlimited too! thanks for choosing Pigeonly to stay connected with your loved one.
I love pigeonly best way ever to stay I…
I love pigeonly best way ever to stay I touch with your love ones!!
29 mars 2021
Omdöme utan inbjudan
Svar från Pigeonly
Hi Courtney,
thank you for giving us a shot, we are ecstatic when we know we have met someone's expectations. Thank you for choosing Pigeonly!
Love love love.
29 mars 2021
Omdöme utan inbjudan
Svar från Pigeonly
Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with their loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Svar från Pigeonly
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs.
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