Piddle patch is just genius. We have always had a lawn where we lived, then moved to a property with artificial grass and very soon realised artificial grass and dog urine is a bad combination. After... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Honestly every single interaction I have with Piddle Patch has been absolutely brilliant! Not only has it been an absolute life saver living in a flat with my puppy, but the customer service is bri... Se mer
Företaget har svarat
I’ve been a piddle patch customer for a number of years now and no request is too big. They always endeavour to fix any issues and have always gone above and beyond. They’re customer services is t... Se mer
Företaget har svarat
This is a truly amazing product . I am a first time puppy Mum and really wanted to avoid the “puppy pad”. I think awful for environment and also I think would be so difficult trying to then tr... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The UK's First and only soil-free, real grass dog toilet for house-training puppies and apartment dwelling dogs.
Kontaktuppgifter
Storbritannien
- info@piddlepatch.com
- piddlepatch.com
4,4
Utmärkt
415 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Outstanding customer service and a great product
We ordered a Piddle Patch starter pack to welcome our new 9 week old puppy and I've been so impressed with the fantastic customer service we've received. Our puppy took to the Piddle Patch immediately and we enjoyed the peace of mind knowing she'd wee there instead of on the carpet. She had very few accidents and we would definitely attribute that to the PP. Our puppy was toilet trained a lot quicker than we expected. Sarah has been extremely responsive and helpful and I would recommend Piddle Patch without hesitation.
12 december 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi Jaclyn,
We are so glad to hear how happy you have been with the customer service and how well your pup has taken to their Piddle Patch!
Thank you for taking the time to write us such a wonderful review.
Kind regards,
Sarah
We have loved our piddle patches and…
We have loved our piddle patches and they have been beyond perfect for our use whilst we have been in an apartment with a balcony, for our dog- literally the service has been spot on and whenever we needed a replacement sooner or a skipped delivery, the team at Piddle Patch were so friendly, helpful and prompt! Can’t recommend enough.
8 december 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi,
We are so glad to hear how happy you have been with the service provided and how much you have loved your Piddle Patches.
Thank you so much for your wonderful review!
Kind regards,
Sarah
Great product and great customer…
Great product and great customer service.
7 december 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi,
We are so glad to hear that you have been happy with our product and service. Thank you for your review!
Kind regards,
Sarah
Excellent product & service
I ordered the metal tray and bi-weekly grass patch subscription from Piddle Patch for toilet training in our garden and it worked perfectly! Ordering was easy, deliveries were always on time, and the product is fantastic. Pausing the subscription for trips was hassle-free, and customer service was consistently responsive and helpful.
19 november 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi,
We are so glad to hear how useful you have found Piddle Patch, and how happy you have been with both your Piddle Patches and the service provided.
What a wonderful review! Thank you for sharing your Piddle Patch experience.
Kind regards,
Sarah
Couldn't recommend more
I've really had the best experience using piddle patch whilst I've been living in a small flat in London without a garden. My dog loved it right from the first subscription and it stopped all accidents, delivery was consistently smooth and I've always had incredible customer service as well.
16 november 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi,
We are so glad to hear that your dog took to their Piddle Patch so well and how happy you have been with our service.
Thank you for your wonderful review!
Kind regards,
Sarah
Excellent product
Excellent product, a lifesaver for us in our flat with a balcony but no garden. The customer service is second to none.
15 november 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi Emily,
We are so glad to hear that you have had such a positive experience using Piddle Patch.
Thank you for your wonderful review!
Kind regards,
Sarah
Unbearable smell
I recently tried piddle patch to help house train a litter of pups ( I am a licensed breeder). Whilst the piddle patch worked well as in the pups quickly learnt to use it within 2 days the ammonia smell was unbearable and literally made your eyes water . I bought 2 starter kits and they would’ve needed changing every other day. I’m afraid I binned it and went back to astroturf pads which I can wash and change daily
12 november 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi Joanne,
Brand new puppies will be using their Piddle Patch exclusively and intensively. When they're using it every few hours around the clock like this, it can equally end up being more than 80 toilet trips in a week per puppy.
A single Piddle Patch has been designed for use by a single small to medium-sized dog. A litter of puppies would need multiple Piddle Patches to create a larger space and frequent changes of the grass.
You can find more information regarding this on our website, and we are always happy to answer any questions that you may have if you email us.
We haven't yet heard from you regarding this matter, so if you would like to discuss it further then please do not hesitate to reach out.
Kind regards,
Sarah
Great product, great service
Having a piddle patch has been a game changer while housetraining our puppy. He got the hang on of really quickly and we haven’t had to use puppy pads at all. The team at Piddle Patch have delivered excellent customer care when I’ve called to change delivery dates etc. Impressive!
3 november 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi Lainey,
It sounds like you have a very clever pup there!
We are so glad to hear that you have had such a positive experience with Piddle Patch and our customer service.
Thank you for your wonderful review!
Kind regards,
Sarah
New puppy training .
Purchased this to train my new puppy . I didn’t want him scorching my lawn with urine .. I’ve put it on some flags in the hope he will use it till we can get him properly out after his E injections . May order more to use in a hurry during the night .
1 november 2023
Svar från Piddle Patch
Hi Norah,
We do hope that your toilet training is going well! If you ever have any questions or need any support with your training then please do not hesitate to reach out.
Thank you for your review!
Kind regards,
Sarah
Product is great
Product is great, grass is really good quality and has lasted a lot longer than expected. Delivery is simple and reliable. And customer service team are great! Highly recommend
27 oktober 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi Gregory,
We are so happy to hear that your Piddle Patch has lasted well and you have been happy with our service.
Thank you for your wonderful review!
Kind regards,
Sarah
Perfect product and customer support
Product is perfect for flats / other space-constrained areas.
Customer service, delivery and communication has always been excellent.
30 oktober 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi Tom,
We are so glad to hear that you have been happy with your Piddle Patches and the service provided!
Thank you so much for sharing your Piddle Patch experience.
Kind regards,
Sarah
Excellent product and service, customer for 3 years
I've used piddle patch for about 3 years now. I have one delivery per month and that seems to be just about perfect for my pup. The product is great and the customer service fantastic. Would highly recommend.
10 oktober 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi,
We are so glad to hear how good you have found the customer service and how happy you have been with your Piddle Patches.
Thank you for the wonderful review!
Kind regards,
Sarah
We found the piddle patch invaluable…
We found the piddle patch invaluable when training our new puppy, it was a great way to teach her where the correct place to go toilet is (outside / on grass) before she was vaccinated and able to be taken out for walks.
A genius idea!
9 oktober 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi Winston and Louise,
We are so glad to hear how happy you have been with your Piddle Patch experience.
Thank you for your wonderful review!
Kind regards,
Sarah
Great product if you work from home and…
Great product if you work from home and cant always take your dog out when they decide they need to go. very helpful team- thank you
17 september 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi Amy,
We are so glad to hear that you had such a positive experience using Piddle Patch. Thank you for sharing your Piddle Patch experience!
Kind regards,
Sarah
Do not waste your money!
Do not waste your money!
We have had for 3 days and my dog has done 1-2 wees on it, it’s smells so bad.
It has attracted flies into the house and is is really wet. It does not absorb like it states.
I have had to bin the grass because my house it starting to smell.
1 oktober 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi Emma,
I am sorry to hear that you were not happy with your Piddle Patch experience.
We always advise contacting us in the first instance so that we can work with you to come to a resolution.
We also ask that you do not bin your Piddle Patch before contacting us so that you can send us photos of your Piddle Patch along with your complaint. You can find more information about our complaint procedure on our website.
Our offer of a discount on your next Piddle Patch and some advice on how to care for your Piddle Patch is still available to you if you would like to try again.
Wishing you all the best for the future.
Kind regards,
Sarah
Amazing product and even somehow better…
Amazing product and even somehow better customer service, Sarah is an absolute gem so very helpful and quick when I have to change my subscription and delivery dates.
My dog loves his patch and has made potty training so much easier 100 % recommend for any apartment living per
29 september 2023
Svar från Piddle Patch
Hi Bolaji,
We are so glad to hear how good you have found both the customer service and Piddle Patch.
Thank you for such a wonderful review, we really appreciate it!
Kind regards,
Sarah
Piddle patch worked its magic
Piddle patch was the perfect solution for house training my puppy! We live on the second floor and have a balcony. It wasn’t always easy to get downstairs quickly, so the piddle patch was the ideal solution. We started off with the the patch in his puppy pen and moved it to the balcony when he was a bit older. The subscription was great because it took the hassle of re-ordering out of the equation and we were able to make our patch last up to 3 weeks with a little bit of TLC. Puppy is now so comfortable going on grass that he is fully housetrained. It’s a great product and I would recommend it to anybody with a new puppy and limited access to a garden.
13 september 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi Elle,
We are so glad to hear what a positive experience with your Piddle Patch. We really appreciate you recommending us to others.
Thank you for your wonderful review and for sharing your Piddle Patch experience!
Kind regards,
Sarah
Piddle patch needs to change to a…
Piddle patch needs to change to a different delivery service, meaning DPD there is always a problem with delivering the piddle patch.
29 augusti 2023
Svar från Piddle Patch
Hi Jamie,
We are sorry to hear about the issues with DPD delivering your parcels.
We have sent you an email with the next steps and have opened an investigation with DPD, escalating this with our account manager to try to ensure that there are no further issues with your deliveries.
Please do always reach out to us if there are any problems with your deliveries so that we can step in and resolve these for you.
We hope that by taking the steps outlined in our email to you, we can work together to ensure that all future deliveries arrive on time.
Please do reach out if you would like to discuss this further.
Kind regards,
Sarah
A Complete No-Brainer for House-Training New Puppies
I discovered Piddle-Patch when we brought home our last pup 2 years ago and have been singing their praises ever since. It was an absolute no-brainer that I’d use them again when we brought home the new pup a few weeks ago. Being able to travel with a patch of fresh turf in the car opens up a world of possibilities before puppy-inoculations are done, and house-training has been faster, easier and much less hassle by establishing an early preference for toileting on grass. The pup likes to lay on them too, especially when they’re fresh, to the point that I considered having a ‘piddle-patch’ and a ’snoozing-patch’.
10 augusti 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi,
We love the idea of a 'snoozing' patch! We are so glad to hear that you and your dogs love Piddle Patch and thank you for your continued custom and support.
Thank you for your wonderful review and for sharing your Piddle Patch experience!
Kind regards,
Sarah
Useless
Useless! Puppies didn’t want to use it but for a handful of times and instead preferred to lay down on it. When mixed with a light rain shower it’s rendered totally unusable and smells horrendous. Very heavy to lift. Bought 2 patches with trays for my 2 9 week old puppies but the response from piddle patch which you can see from their other unsatisfied reviews is very patronising and repetitive and highly defensive. Would not recommend. Porch potty is so much easier to use and to clean.
UPDATE after PP response below:
I have TWO piddle patches and trays as they well know for my 2 small 9 week old puppies. They always try to imply the customer is the one at fault for their product not working. Neither puppy was interested in it and peed a handful of times - there was limited rainfall during this time too. They did NOT offer a courier service they told me to go to a pick up point which I cannot do due to being 1 month post op after major abdominal surgery so cannot lift the trays or alternatively for me pay for my own courier which Would be more costly than the refund. I’ve sent photos of the trays to show perfect condition and requested pick up to no avail. I’ve mentioned to PP that their responses are ways defensive, patronising and repetitive whenever they receive a negative review and sure enough they did it again. Would not recommend product and customer service is non existent.
9 augusti 2023
Omdöme utan inbjudan
Svar från Piddle Patch
Hi Emma,
We are sorry to hear that you were not satisfied with your Piddle Patch experience.
As mentioned via email, Piddle Patch is not designed to be left out in the rain as this will cause excessive liquid in your tray. This has caused your Piddle Patch to need to be drained, and to become heavy to lift and smelly due to the stagnant water sitting in the tray.
We always recommend that you provide your Piddle Patch with some shelter, whether that be an overhead balcony, an awning, a small patio table, or similar, to help prevent too much rain from making its way onto your grass. Piddle Patch is a living product, much like a house plant, so will require some care to ensure that it stays in optimum condition.
As advised, Piddle Patch is also designed to be used by one small to medium-sized dog as a rough guide, and two Bernese Mountain dog puppies may require more than one Piddle Patch per dog or more frequent changes of the grass.
Many dogs will instinctively take to Piddle Patch, whilst others may need some training and time to recognise what Piddle Patch is for and how it should be used. It is fantastic to hear that your puppies were using their Piddle Patch, however, as this means that even on their first encounter with Piddle Patch they recognised the purpose of the grass, clever poochies! Our offer of a discount on your next order and some help and support with toilet training your pups is still available to you if you would like to try again.
We did offer you to return the trays for a refund. We offered to arrange a courier service ourselves or for you to arrange your own courier, whichever was more suitable for you. Unfortunately, as a small business we were not able to grant your request to give you a refund without you returning the trays.
If you change your mind and would like to return your trays for a refund, or if you would like some help, support, and a discount code to try again, then please do not hesitate to reach out.
Wishing you all the best for the future.
Kind regards,
Sarah
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.