Buyer beware. I purchased a watch and paid for the watch with shipping and tax. Once it was delivered, I received a bill from FedEx for an additional charge of $46 on top of the $157 I paid Picto.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Très content de ma nouvelle montre "cream dial / Midnight blue leather strap le point et la ligne sont mes nouveaux points repères #lovepictowatches
The minimalist watch is so aesthetic and a pleasure to wear. Sometimes I check the time just to enjoy it.
Checked re import duties. Got immediate reply so ordered watch. It didn’t work. Could have been the battery, but I wasn’t going to mess around. Read the reviews here - got very anxious. No respo... Se mer
Företagsinformation
Informationen kommer från olika externa källor
PICTO was created by the two young hippies Steen and Erling in the 80s. In a time when everyone was busy talking about 'time is money', and 'every minute counts', the two creators went in the diametrically opposite direction. With PICTO you are not a ...
Kontaktuppgifter
Danmark
- pictowatches.com
3,7
Medel
39 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Buyer beware
Buyer beware. I purchased a watch and paid for the watch with shipping and tax. Once it was delivered, I received a bill from FedEx for an additional charge of $46 on top of the $157 I paid Picto. Picto failed to mention additional fees for duties and fees from FedEx. This should have been disclosed at the time of purchase so I could have made a more informed decision.
16 april 2026
Omdöme utan inbjudan
When you can never get enough of time
The minimalist watch is so aesthetic and a pleasure to wear. Sometimes I check the time just to enjoy it.
30 mars 2026
Molt bon servei i rellotges de qualitat
24 mars 2026
Hola nunca me llegó mi pedido
Hola nunca me llegó mi pedido
Me han pasado la encuesta de satisfacción pero nunca llegó .Donde puedo reclamarlo ? Gracias
16 mars 2026
Svar från Picto Watches
Dear Blanca Andreu pons,
We’re very sorry to hear that you haven’t received your order.
In situations like this, it’s very important that you contact our customer support team directly so we can investigate and resolve the issue as quickly as possible. In some cases, our system may not have successfully delivered the tracking information email, which can make it seem like the order hasn’t been shipped.
Please reach out to us at hello@pictowatches.com, and we’ll be happy to look into your order and provide you with an update right away.
We always recommend contacting us directly before leaving a review, as we’re here to help and can usually resolve delivery issues quickly.
We look forward to hearing from you.
Best Regards,
PICTO Team
Très content de ma nouvelle montre…
Très content de ma nouvelle montre "cream dial / Midnight blue leather strap
le point et la ligne sont mes nouveaux points repères #lovepictowatches
24 mars 2026
The Watch is not arrived
24 mars 2026
Muy contenta con la compra
Muy contenta con la compra, me encanta su estilo minimalista.
Un cordial saludo.
13 mars 2026
the watch is beautiful
11 mars 2026
"PICTO": beautiful, modern, top service
"PICTO" ...that means beautiful and modern watches and its watchmakers always offer a prompt and super service! Thanks therefore!
11 mars 2026
A handsome and fun way to tell time
The clock arrived quickly and lived up to expectations. It's handsome, well made and adds some fun to reading the time.
10 mars 2026
Dodgy dealing
I love the visual design of these watches, but quality and customer service doesn't match. I see i not the inly one to have experienced watch stopping after a couple of months. I actually had 3 replacements sent and same thing happened each time. It is obvious there is a tooling issue, a jeweller has said a part comes loose. I finally advised that and requested a refund. This was approved with a credit note but the refund did not come and all contact after the approval was ignored.
5 november 2025
Omdöme utan inbjudan
Svar från Picto Watches
Dear Susie,
We’re very sorry to hear about the situation.
We’ve carefully reviewed our customer support systems and email inboxes, but unfortunately we haven’t been able to locate any email or inquiry from you following the refund.
Could you please resend your message to hello@pictowatches.com? We absolutely want to resolve this matter as quickly as possible and make sure it’s handled properly.
Thank you for your understanding, and we look forward to hearing from you.
PICTO Team.
The customer service is an absolute…
The customer service is an absolute shame! I have contacted them with an issue about my watch, being during the warranty and never responded. Eventualy the top glass simply was detached and now the watch is useless. What a shame for a new watch!
1 december 2025
Omdöme utan inbjudan
Svar från Picto Watches
Dear Apostolos,
We’re very sorry to hear about your experience.
We need your help to solve it.
We have carefully searched our customer support systems and email inbox and have not been able to find any email or inquiry from you. This neither on hello@pictowatches.com or info@cdg.dk.
Can you send your email to us on: hello@pictowatches.com
We cannot find any watch purchase one the PICTO Brand site in your name. We have one with a strap purchase.
And don’t worry, if it’s a warranty we will repair or replace the watch immediately.
Thank you very much — PICTO Customer Support
bad customer service
I love the design of the watch, but the quality and especially the customer service are not what they should be.
After three months my watch stopped working. Luckily, a local watchmaker could fix it, but then a little while after, the strap tore. When I contacted customer service, they said it was because I got stuck behind something, which was not the case. It just fell off while I was typing. They refused to replace the strap, even though I had hardly worn it. When I asked for a discount for a new one, they offered a lame 10%. For the price of their strap, I was able to buy two straps from another website with universal straps.
8 juli 2025
Omdöme utan inbjudan
A different Experience
I haven't had the need for customer service, but purchased and received my watch quickly, delivered to me in San Francisco. Been wearing it for several months now and have no complaints. Gold case and band, with a pop of blueish-teal, and it's pretty dope.
11 februari 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.