Pakistan International Airlines Omdömen 164

pakistans most trusted and known airline made my flying experience a living hell. The most uncomfortable 8-hour flight I had back from Qatar to Pakistan, Qatar Airlines provided every necessity. Despite paying the full cost, they charged me for lunch, in which I got nothing but peanuts and some sandwiches. They were not up to the mark, but the crew was well-mannered puppets

Travelled on the 17th April,dirty seats toilets not working, poor attitude
Poor food and poor service.

This was honestly one of the worst and most stressful travel experiences of my life with Pakistan International Airlines, and something I will not forget.

A day before my flight, I started facing issues and tried to contact their customer service for help. I called continuously for around 3 hours on two different numbers, but no one answered. On the day of the flight, I again spent another 3 hours calling — still no response. I sent emails, but they were completely ignored. When I tried messaging them, I was shocked to find myself blocked. At that point, I felt completely helpless and unsupported.

At the airport, things only got worse. The boarding process was extremely disorganised. The staff member handling it seemed like he didn’t know what he was doing, and it took nearly 50 minutes just to complete boarding. We were left rushing and stressing, barely managing to catch the flight at the very last moment.

Unfortunately, the experience onboard was just as disappointing. The cabin crew, especially two air hostesses, were very rude and lacked basic manners. Their behaviour towards passengers was unacceptable. Despite asking multiple times, they didn’t even provide a simple glass of water. It felt like passengers were being ignored completely, and there was no sense of care or professionalism.

From the moment I tried to seek help before the flight to the treatment onboard, the entire journey was filled with frustration, stress, and disappointment. This experience has completely broken my trust, and I would never choose to travel with them again.

Direct flight from Islamabad to Heathrow direct flight was a luxurious experience for us. In 7 hours 20 minutes direct flight arrived in London. From check-in to boarding, everything was smooth and well-organised. The staff were helpful and professional, making the journey comfortable and stress-free, variety of food option for everyone. Free WiFi to access their entertainment Service on personal devices. I would definitely recommend it. Pakistan and PIA zindabad

I booked a flight over 4months ago to go from Islamabad to Gilgit on the 7th of May. I received a email last night confirming my flight was canceled with no explication,..just that I had to contact the PIA customer service.
I've just contacted them and the person I had on the phone just bluntly said that PIA will not provide a alternative or a refund.
As a european I am honestly shocked.

I wish I could give 0 stars. This has been one of the worst airline experiences I’ve ever had.

I arrived at the airport 1 hour and 30 minutes before departure, only to be told that the check-in desk was already closed. This is completely unacceptable, especially when your own policy clearly states that check-in closes 1 hour before departure.

Because of this, I was forced to rebook another flight at my own expense, which cost me additional money and caused significant inconvenience.

Trying to get a refund has been just as frustrating. There is no clear or reliable way to contact customer service. The website directs me to email, the email tells me to call a Karachi number, and every time I call, I either get disconnected or receive no proper assistance. I’ve also been told I can request a refund online, but there is no visible option to do so.

This entire experience reflects extremely poor customer service, lack of accountability, and a complete breakdown in communication. It is unacceptable for an international airline to operate this way.

Not proud of being a Pakistani, i'd rather be an Indian at least they know what customer service is. Shame on you PIA for putting your customers through hell!

Cheap services, Usually delayed or cancelled flights, very low standard airline. no compensation for th lost or left behind luggages, cancelled and delayed flights, even the airlines never regret for its cheap and low standard services. the airline does not want to even try to improve the standard.
my advice to the the Pakistanis not to travel through PIA at all.

As soon as I entered the plane bad smell was coming from the e washroom. Food was of very bad quality. They were just throwing the food on the person sitting on the isle and that person had to hand over to us.Wheel chair service was really bad. They were treating every one like herd of sheep. They were very rude and slow,so i decided to walk slowly. I travel a lot never seen these kind of service .Decided never to fly PIA and will never advice to do this mistake. it is a long journey and so painful.

Such worst experience we had. Never shall we travel again in this airline nor shall we recommend it to anyone. The staff was very illiterate, lacked basic manners and was very very rude. Suggestion for them is to atleast choose those stewards who have some basic manners and not bring up their internal hostillity towards passengers and behave such ill-mannerly. Besides that, the aircraft was internally damaged and faced alot of turbulence aswell.

Awful, website is a total joke, trying to contact or get any info is impossible, awful service start to end - wouldn't fly with them even if I have

I wanted to share my experience on the PIA flight from Islamabad to Manchester on 17th February 2026 because it genuinely changed my view of the airline.

About two hours into the flight my grandfather’s oxygen levels suddenly dropped quite drastically. We had brought our own pulse oximeter with us as a precaution so we were able to notice the issue quickly. As soon as we informed the cabin crew one male crew member whose name I unfortunately cannot remember stepped in straight away and was extremely helpful.

PIA had two oxygen cylinders available on board which they immediately provided for my grandfather to use. From what I understand airlines are not actually required by law to carry oxygen for passengers in this way so this was a huge reassurance for us. What impressed me even more was the level of care this crew member showed afterwards. He did not just hand us the oxygen and leave. He kept checking on my grandfather throughout the flight and spoke to him regularly and made sure he was comfortable. That level of attention made a very stressful situation much easier for our family.

To be honest I did not expect this level of service from PIA. When you read online reviews or see comments on social media people often focus on things like the in-flight entertainment not working or seats looking worn. But when something serious actually happens on a flight those things really do not matter.

PIA may not be on the same luxury level as some of the big Middle Eastern airlines and if someone is specifically looking for that type of premium experience then those airlines might be a better choice. But if you want a direct flight and want to support the national airline of Pakistan you should definitely consider booking with PIA.

A few other positives are worth mentioning. The cabin crew in general were friendly and approachable. The food was very good and there were plenty of options to choose from. Overall the flight itself was comfortable and smooth.

Most importantly when you or your family are facing a serious issue at that height where home is far away the food seats and entertainment options do not matter. You simply want to land safely. This was the first time I have ever experienced something like this and I have flown many times before. It truly changed my perspective on what actually matters in life and during a plane journey.

No good, I never use again. Bye

Even one star is too much. I had a very bad experience with unqualified, unfriendly, and incompetent staff.

They refused to give me my luggage and did not offer any compensation.

They left me stranded in Paris at the airport without a hotel, return travel arrangements, or even a taxi.

I was treated unfairly and handled without any valid reason.

Yaadgaar Pakistani staff at Turkey Airport, I bought confirmed tickets to pakistan from UK and had a stopover in Turkey.In August 2024. When ready to fly to Pakistan from Turkey, it was PIA flight. As it was connecting flight went straight to the gates, and was told your tickets are invalid. Shocked beyond belief as I had all the proofs on phone and printed but they said they have no records in there computers, Sorry. Being with my daughter it was v stressing. Went to few different counters and met with various Turkey Airport staff who plainly said no sorry can't help buy a new ticket. Then I went to PIA counter ( even though tickets I bought were from Turkish airline official website) and I talked to the staff on the counter. Pakistani staff there noticed my situation and called the person in charge who looked at our papers thoroughly and assured me he will get me on the flight booked as there was some problem with booking system. He sorted the problem out, issued new paperwork and we were on our gate with boarding passes. The experience that you can count on someone to help you is the best feeling. May God always keep there ways unhurdled aswell 🤲🏽🤲🏽.

Poor an phatatic service never use this service, shame on you

PIA is the poorest Airline ever i travel with. Almost 45 mints Late, uncomfortable seats, very ruddy behaving from Staff. Yesterday i travel with pK234 4Feb 2026, there they took extra money at last counter, before they didn’t check, at the end they told me give us 300aed, only cash, even i pay they didn’t allow me to take my hand-carry to the aircraft.

My flight PK850 from Lahore to Jeddah, scheduled on 14 January at 15:10, was delayed continuously and eventually departed the next day, 15 January at around 09:30, resulting in a delay of more than 18 hours.
Initially, PIA staff kept telling us that the aircraft had a technical fault and a part was coming from Karachi. Later, after repeated delays, around 11:00 pm we were told that the flight was cancelled due to weather conditions and would operate the next morning. This explanation was very hard to accept because flights were operating normally from Karachi airport at the same time.
Throughout this long overnight delay at Lahore airport, the behavior and support from PIA ground staff was extremely disappointing. No food, no refreshments, and no hotel or rest arrangements were provided. When passengers asked about food or accommodation, staff simply responded that “we have no budget.”
I was forced to spend the entire night inside the airport, without any assistance, and to make matters worse, I was in the state of Ihram, which made the situation physically and mentally very difficult.
This level of neglect during such a long delay is unacceptable for a national airline. There was no clear communication, no care for passengers, and no sense of responsibility shown by the PIA staff.
I expect PIA to take responsibility for this poor service and provide an explanation, a formal delay certificate, and appropriate compensation or goodwill for the hardship caused.

The worst airline. Poor service. Often late. No accountability

I am extremely disappointed with the service provided by PIA on my recent flight from Multan to Jeddah. Three of my bags were not sent on the flight, causing me significant inconvenience and stress. These bags contained time-sensitive items that I urgently need, and the delay has disrupted important plans.

What’s even more frustrating is the lack of proper communication and assistance from the airline staff. Passengers trust the airline to handle their belongings responsibly, and this experience has been far below acceptable standards.

I urgently request PIA to locate and deliver my bags at the earliest possible time. This situation has caused unnecessary hardship, and I expect a prompt resolution along with improved baggage handling practices in the future.