Phone.com Omdömen 138

They make it extremely difficult to cancel.

If you want to cancel they force you to call a phone number and very difficult to get a hold of someone. In the meantime, weeks pass and you still can't get a hold of anyone to cancel your service.

Phone.com has very unethical business practice.

Jason was great and quick to work with. Will be using their services in the future when we need stellar phone service. Appreciate you all!

Jason was knowledgeable about the product. He was patient and pleasant to converse with. Thank you.

Jason is insanely professional and helpful. He got me up and running in no time and went above and beyond.

Phone.com is a joke. I have been on the phone for hours just trying to cancel my account. Each department sends you to another one. Their chat asks me to give my acct number then states that I don't have an account, the cancel my account button directs me to call a number rather than cancels my account. The number I call keeps me on hold forever until an outsourced person tells me that no one is in the cancellation department and to send an email in order to cancel. The email that I send responds by stating that there is no recipient for that email address, but that I can call.. the same number that I have already called over and over. You have been warned.

Jason Cruz was very helpful explaining the various options and what the company had to offer. He guided me through the signup. I was very impressed with his knowledge of the technology.

Jason was persistent, and helpful. He has his own positive mindset and great patience. good guy.

Wonderful. very helpful and patient, and I will recommend my friends to work with phone.com too as well.

Jason was super helpful and I really appreciate his efforts to get me squared away!

Quick and easy! Very helpful.

Rosiland made the signup process easy - and explained well all the benefits of phone.com

I was extremely impressed with the features of Phone.com and how inexpensive it was. I switched from another provider and it was the best decision I made in the last year. Excited to try out all the features.

Very helpful each step of the way. Knowledgeable, informative, patient. Honestly could not have been a better experience.

Rosalind was so helpful and patient, guiding me through the enrollment and phone porting process.

Rosalind was fantastic, very professional and knowledgeable about product.

I rarely need customer support, but when I do, Phone.com makes it a nightmare.
Every time I call, I am routed to offshore support where basic communication is a struggle. I often cannot understand the representative, and they clearly cannot understand me. That alone would be frustrating, but it becomes unacceptable when you actually need help resolving a technical issue.
I have been a paying customer for years and tolerated subpar service simply to avoid the hassle of switching providers. That ends now.
For more than a week, I have been trying to get a simple API integration issue resolved. Instead of real support, I receive vague, unhelpful emails asking irrelevant questions that do nothing to move the issue forward. When I try to call, I am repeatedly told that no one is available to help me. I am promised callbacks and follow-up emails that never happen. Not once.
This is not an isolated incident. This is a pattern of avoidance, delay, and empty promises.
Phone.com does not deliver what they advertise and does not provide meaningful customer support to paying customers. If your business depends on reliable communication or technical assistance, stay far away. I strongly regret staying with them as long as I did and would not recommend this company to anyone.

The service is just ok, but their customer service is terrible. Good luck canceling. They have a "client retention" phone number that you "must" call to cancel. Then they never answer it. They also dont respond to emails to cancel.

Jason was very helpful. The website was not working correctly so he walked through each step with me while giving me all my options to set up our line. Nice to talk to a real person for help!

Rosalind was extremely helpful. She was informative, nice and helped me with my account in no time! It's nice using a service that has such great customer support. 10/10 for Rosalind.