Thank you to the Phoenix team for helping me get my full license first time! Pleasure working with you all Wynn, Sam, Marc and Phil, despite giving them a few jump scares haha. Since working with Phoe... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I went from being a complete novice on a motorcycle in May, needing a bit more time to complete my CBT to passing my Mod 1 in July & Mod 2 in August on the first Attempt of each. The instructors reall... Se mer
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Steve B was the instructor that delivered our CBT session. He was calm, patient, and tailored the session to our existing knowledge while ensuring we understood all the important safety info. He was t... Se mer
Great Training Company The trainers are genuinely committed to getting you to the standard needed to pass. Great people work here. The office staff are proactive & friendly too. The company... Se mer
Företagsinformation
Om Phoenix Motorcycle Training - Crystal Palace
Skrivet av företaget
Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.
Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!
When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.
Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!
When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.
Kontaktuppgifter
Ledrington Road, Ledrington Road, SE19 2BB, London, England, Storbritannien
- 020 8819 4231
Compulsory Basic Training (CBT)
4,8
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thank you to the Phoenix team for…
Thank you to the Phoenix team for helping me get my full license first time! Pleasure working with you all Wynn, Sam, Marc and Phil, despite giving them a few jump scares haha. Since working with Phoenix my road discipline has improved dramatically and I can’t thank the instructors enough guiding me every step of the way through my Mod 1 and Mod 2. I highly recommend taking the courses as they don’t spare no expense on your learning and trust me they will make sure you’re headed in the right direction. Once more thank you to the team and can’t wait to go on adventures on a bigger bike!
26 augusti 2026
Svar från Phoenix Motorcycle Training - Crystal Palace
Thanks for the fantastic review! Congratulations on passing first time. It was a pleasure helping you through your Mod 1 and Mod 2. Ride safe, enjoy your new adventures, and we hope to see you again soon! 🏍️👏
Svar från Phoenix Motorcycle Training - Crystal Palace
Thank you for your wonderful feedback! We're delighted to hear you received five-star service. Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to seeing you again soon. ⭐⭐⭐⭐⭐
Do not respond to website enquiries
Ive contacted Phoenix through the website twice now and they haven't gotten back to me even though the website promises a response in 8 hours. Not going to use their service now. What is the point of online enquiries if they dont respond. Ill find a better company.
19 augusti 2026
Omdöme utan inbjudan
Svar från Phoenix Motorcycle Training - Crystal Palace
Thank you for taking the time to leave a review.
We take all customer enquiries seriously, so we investigated your comments against our enquiry records. While we cannot verify your email address from the information provided in your review, we do have a record of an enquiry under your name that matches the dates you mention.
Our records show that your first enquiry was received on 9 June 2026 at 18:20, and we replied on 10 June 2026 at 09:11. When we did not receive a response, we sent a follow-up email on 25 June 2026 at 12:29.
A further enquiry was received on 16 August 2026 at 18:15, and we replied on 18 August 2026 at 10:11. While this was outside our usual response target, we had previously responded promptly and had not received any replies to our earlier emails.
We have since received another enquiry from you on 18 August 2026 at 18:42. Our advertised 8-hour response time applies during normal business hours, and at the time of your review we had not yet had the opportunity to respond.
Based on the information available, it appears our emails may not be reaching you, or may be being filtered into a spam or junk folder. We would be very happy to help and would encourage you to call us directly on 0330 223 4000 so we can discuss your requirements and ensure you receive the information you need.
We are sorry that your experience has been frustrating and hope we can resolve this communication issue for you.
Svar från Phoenix Motorcycle Training - Crystal Palace
Thank you for your kind review. We are glad to hear you enjoyed your time with our instructors and hope to see you again
Worst CBT ever !!! never Again
I went here on Saturday 8th 2026
My instructor was MARC
I have done 5 successful CBT's before this and none of them came anywhere near as bad as this one (Horrific)
The instructor attempted to have me removed from the CBT for asking him to demonstrate maneuver saying "your being hard to deal with and cheeky"
He also decided to lambast an italian national who was on the course as he could not understand the way the italian chap was describing things and taking his instructions due to the language barrier and the almost laughable audio equipment provided #1970's equipment
Another RED flag was when preparing for the road assessment i explained that the audio from the headphone provided was very loud and treble high so i asked MARC if i could adjust the volume to which he very rudely responded "No don't touch it its set how it is and if you do and get he instructions wrong on the ride i'll fail you"
At the end of the cbt i then asked MARC when or where can i check if my CBT has been posted to the relevant database or DSA just so i can check as i had been pulled over by the police before and it stated my CBT was not appearing on the police database
MARCS response was for every iteration i made of that question a blanket "No You Can't" no context no other alternative opton or advice on what to do or check just a flat out NO you cant.
How this guys still got this job i have no idea but i would not reccomend this company or the Crystal Palace site as it was poorly looked after and smelled unhealthy to sit and breathe in them rooms and the instructor just topped it off with his bad personality and horrid customer service skills.
You should never leave a place of learning livid angry or feeling insulted and made to feel unintelligent and March gets a gold star for bringing up these feelings.
#NeverEverAgain
8 augusti 2026
Omdöme utan inbjudan
Svar från Phoenix Motorcycle Training - Crystal Palace
Thank you for taking the time to leave your feedback. We are sorry to hear that you were dissatisfied with your experience on the day.
At Phoenix Motorcycle Training, our primary responsibility is the safety and wellbeing of all trainees. As part of this, our instructors are required to ensure that appropriate riding equipment is worn and that all riders follow the training methods and procedures set out within the CBT syllabus. While we appreciate that you have completed CBT training previously, our instructors must deliver the course in accordance with current standards and safety requirements.
Having reviewed the events of the day with the instructor and office team, it is clear that there were several occasions where there was disagreement regarding training techniques and instructions, presumably based on your previous experiences with other providers that maybe do not follow the latest high standards expected by the DVSA. Our instructor's recollection is that he took additional time to explain the reasoning behind specific riding exercises and safety procedures, and ultimately demonstrated the manoeuvre you requested. He also raised concerns with the office early in the day due to what he perceived as ongoing resistance to instruction and a confrontational attitude.
We would like to clarify that any adjustments made during the road ride, including rider positioning and communication equipment settings, are done with safety as the overriding consideration. Similarly, where additional support is provided to a trainee whose first language is not English, this is solely to ensure clear communication and the safety of everyone participating in the course.
Regarding your question about CBT records, CBT certificates are recorded digitally by the training school and there is currently no public database available for riders to independently verify their certificate status. However, our office team is always happy to assist with any queries regarding certification and records.
We regret that you felt uncomfortable, frustrated, or disrespected during your training. While we do not agree with several aspects of your account, we accept that your experience did not meet your expectations, which were possibly set by previous training standards. We expect professionalism and respect from both our instructors and our customers, and constructive communication is essential to creating a safe and productive learning environment.
We appreciate your feedback and will continue to review our processes, facilities, and customer experience to ensure we maintain the high standards expected of Phoenix Motorcycle Training.
DAS Completed within 4 months
I went from being a complete novice on a motorcycle in May, needing a bit more time to complete my CBT to passing my Mod 1 in July & Mod 2 in August on the first Attempt of each. The instructors really instill you with confidence and give excellent guidance on how to be safe and competent as a rider. All the staff I interacted with made learning with Pheonix Crystal Palace a pleasure. Would 100% recommend to any aspiring motorcycle riders.
4 augusti 2026
Omdöme utan inbjudan
Svar från Phoenix Motorcycle Training - Crystal Palace
Thank you for such a fantastic review! We're delighted to have helped you progress from complete novice to passing both Mod 1 and Mod 2 first time. Congratulations on your achievement, and thank you for recommending Phoenix Crystal Palace! 🚀🏍️
The patience and encouragement from the…
The patience and encouragement from the instructors is just what I needed, I arrived feeling nervous and overwhelmed having never ridden a geared bike. But with the skill and enthusiasm of the instructors was taught to ride and passed CBT. I feel confident with the first step to being a safe rider and will definitely use Phoenix’s training to move forward to larger bikes in the future.
3 juli 2026
Fantastic team
The whole team from the office to the trainers are fantastic. Friendly and easy to talk to and accommodating around dates when making a booking. The trainers all have their own approaches but are consistent with the quality of training and their patience is very helpful for those who might not immediately get to grips with the controls, will be recommending to anyone who tells me they want to get their bike licence!
19 juni 2026
Very helpful
Very helpful, would recommend to others...see you in a few months for my full license!
22 juni 2026
Crystal Palace CBT - Saturday
Steve B was the instructor that delivered our CBT session. He was calm, patient, and tailored the session to our existing knowledge while ensuring we understood all the important safety info. He was thorough in ensuring we had the adequate skills at the training centre to be safe to ride out on the streets. Would highly recommend
8 juni 2026
Kudos to the boys at Phoenix
The instructor Steve B was friendly, professional and very informative. Great session. The facilities are a little stone age.
I didn't like the CB125F but that is personal preference. Overall a great time with good people.
13 juni 2026
Really enjoyed despite the rainy day
Really enjoyed despite the rainy day
The instructors are really kind and helpful
Can't wait to do full motorbike licence in same place
12 juni 2026
A really enjoyable day
I went to the Phoenix Centre at Crystal Palace. It’s quite a nice place, big and open, next to the athletics stadium.
But it was our instructor Darren that made it special. He was great, a mixture of informative professionalism and ‘say it like it is’ honesty, combined with a fun sense of humour. For me, the highlight of the day was when we went out on the road. Darren seemed to see everything before we did and gave constant tips, warnings and encouragement, all delivered in a calm, reassuring manner.
I was quite nervous beforehand but right from the start he made me feel right at home.
I learnt loads, gained a lot of confidence and basically had a really enjoyable day.
Thanks Darren
6 juni 2026
I had Darren as my instructor and was…
I had Darren as my instructor and was amazing at his job made me feel comfortable and relaxed and he was very supportive
10 juni 2026
Fantastic!
Great staff.
1st I done a try ride with Marc, which I highly recommend so you are ready for CBT.
Then I done my CBT with Steve & he was fantastic. Highly recommend Phoenix.
Looking forward to booking a big bike try ride next!
25 maj 2026
Instructor very knowledgeable but…
Instructor very knowledgeable but yelling instructions for the 2 hour ride through the radio increased the likelihood of error. It was not usually clear who he was telling off as he didn't use names and therefore the error likelihood increased. Disapointed as have never had this experience before with Phoenix.
24 maj 2026
Svar från Phoenix Motorcycle Training - Crystal Palace
Thank you for your feedback on your recent training experience. I am sorry it did not meet your expectations and mirror your previous 3 experiences with us you have had since 2022. I have asked the instructor, whom you have had before, to let me know what the issues were. I will come back to you once he has replied to me.
UPDATE
Thank you for taking the time to share your feedback, and I’m really sorry to hear that this experience didn’t meet the high standard you’ve come to expect from Phoenix.
We’re pleased to hear you found the instructor knowledgeable, but we do apologise for the way the communication came across during your ride. We understand how important clear, calm, and directed instruction is — particularly over a prolonged session — and we appreciate how the lack of names and perceived raised voice may have caused confusion or discomfort.
Following your review, we’ve spoken with the instructor. He has explained that there were some challenges during the ride, including occasional headset connectivity issues, which can sometimes require speaking more loudly to ensure instructions are received in real-time for safety reasons. That said, we fully recognise that regardless of the circumstances, communication should always feel clear, supportive, and professional.
We’re also sorry if at any point it wasn’t clear who instructions were directed toward. That’s something we take seriously, as it’s essential for both safety and confidence while riding.
Your feedback is genuinely appreciated and helps us to continue improving our service. We’re glad to hear that overall riding performance was strong, and we hope this experience doesn’t overshadow your previous positive interactions with us.
If you’d like to discuss this further, please don’t hesitate to get in touch — we’d really value the opportunity to restore your confidence in us.
They teach you the right thing and they…
They teach you the right thing and they will make sure you do the right thing,
They provide a good quality service and good communication.
27 maj 2026
Omdöme utan inbjudan
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