PetPlate Omdömen 

58
TrustScore 3 av 5

3,0

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Back in April, when I first ordered pet plate dog food, it came to my home delivered partially. Dethod, the representative that I emailed and message said it would be okay. I fed this one serving to m... Se mer

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Betygsatt 5 av 5 stjärnor

My Coton, Lilly Belle absolutely loves PetPlate fresh cooked food! She is so picky, that she would literally ignore her food bowl of kibble for days. I tried another brand of fresh food delivery & a... Se mer

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Betygsatt 1 av 5 stjärnor

I’ve been a loyal Pet Plate customer for over a decade, but I’m really disappointed. Since losing my Chihuahua, Kasey, in April 2025, I updated my profile to stop receiving food for her. Yet, I keep g... Se mer

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Betygsatt 5 av 5 stjärnor

I have been a customer for over 5 years. My pup has only ever eaten PetPlate and continues to be healthy, happy, has a soft coat and regular stool. He still does spins before meal time and continues t... Se mer

Företaget har svarat

Företagsinformation

  1. Hälsokostbutik
  2. Försäljare av djurfoder
  3. Matleverans
  4. Online-matbeställning
  5. Djuraffär
  6. Foderbutik

Skrivet av företaget

A nutritious, ready-to-eat dog food, served in convenient pre-portioned cups. Designed by vets, made by chefs, loved by dogs. Free delivery straight to your door. Shipping nationwide.


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

58 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,0

Alla omdömen

(58)

13 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

AWESOME JOB IN ALL AREAS

First of all the customer service has to be the best I have ever encountered. Fast and friendly. Answer my questions immediately. Ordering and halting is easier then ever. The website is so user friendly. No pressure if you need to hold back a few orders. I mean this has been a great experience so far. My 3 year old Maltipoo absolutely LOVES her meals. I love the containers with all the info. I have been SUPER happy with this company!!!!!

18 september 2023
Omdöme utan inbjudan
Logotyp för PetPlate

Svar från PetPlate

Thanks so much for sharing your experience with us, Jennifer! Best feedback we could ask for 💙 So exciting to hear your Maltipoo is loving PetPlate and sending extra belly rubs her way!

Betygsatt 5 av 5 stjärnor

We love PetPlate

We love PetPlate! My dog freaks out when the blue box comes in the mail and the food is delicious--even the dry food looks actually appetizing rather than the brown chunks her old food was.

1 maj 2023
Omdöme utan inbjudan
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Svar från PetPlate

Delivery day is the best day 📦 Thanks so much for sharing, Delaney!

Betygsatt 5 av 5 stjärnor

Teddy loves PetPlate!

Teddy loves PetPlate!
I had to get a slow feeder because he was gobbling up his meals in seconds. I love PetPlate too because I know he's getting healthy food that will help him live a long time and it's so easy and customer service is a dream

11 maj 2023
Omdöme utan inbjudan
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Svar från PetPlate

We love to hear it. So glad PetPlate is working out. Long live Teddy!

Betygsatt 5 av 5 stjärnor

My mini poodle has been on PetPlate for…

My mini poodle has been on PetPlate for over a year now. She frequently had issues with other foods I've tried, including waking up in the middle of the night every night and getting sick. Very happy to report that this hasn't happened since switching to PetPlate! Thank you PetPlate for quality food and a good night's sleep!

16 maj 2023
Omdöme utan inbjudan
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Svar från PetPlate

It's so great you found something that works -- happy to hear it! We're here if you ever need anything. All the best to you and the pup :)

Betygsatt 5 av 5 stjärnor

Great Food!

Packaging is the best out of all the human grade dog food companies. It's convenient to have cups that I can put a lid back on. Packages always arrive frozen. Most importantly, my dog loves the food and I can notice a visible change in her health. Coat is shinier, her poops are more consistent and her energy is higher.

30 april 2023
Omdöme utan inbjudan
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Svar från PetPlate

This is awesome! We agree, your dog's health is super important to us. We LOVE hearing that it's working out. We're here for anything and everything. Thank you!!

Betygsatt 5 av 5 stjärnor

PetPlate is the best of the best!

This is the best dog food delivery service hands down. Not only is my dog obsessed with every recipe, but she has gotten so much healthier from eating this food. A few years ago she had weird skin issues, bald patches in her fur and once we switched to PetPlate that all went away. Her fur is smooth and silky now! Their customer service team is so nice and helpful and in my years of ordering I have only ever had one issue- and it was a courier issue that they made right immediately. I am so grateful I found them and my dog gets to eat real food instead of gross store bought kibble.

16 maj 2023
Omdöme utan inbjudan
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Svar från PetPlate

Bri, YOU are the best of the best! Thanks so much for the kind words. It's awesome that your pup is showing good results -- that's what we love to see.

Betygsatt 5 av 5 stjärnor

My pup has enjoyed PetPlate for 5 years

I have been a customer for over 5 years. My pup has only ever eaten PetPlate and continues to be healthy, happy, has a soft coat and regular stool. He still does spins before meal time and continues to lick his bowl to make sure he has eaten everything. When I needed help with a delivery the customer care team replied and assisted right away. Riley loves the chicken treats and has enjoyed the skin and coat supplements as well. I am so grateful for PetPlate and the healthy meals they are making for our pups!

1 maj 2023
Omdöme utan inbjudan
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Svar från PetPlate

Wow, thanks for being an early adopter! We're so glad Riley is liking everything. You both rock!!

Betygsatt 5 av 5 stjärnor

Super flexible with amazing customer service!

I've been a PetPlate customer for almost a year now and they have went above and beyond to make sure my plan was the exact right one for our two crazy Australian Shepards. They absolutely love it and we'd never switch back our prior fresh pet food!

17 maj 2023
Omdöme utan inbjudan
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Svar från PetPlate

Amazing! We're so happy to hear your Aussies are happy. Our PetCare team is always here for you if you need anything.

Betygsatt 5 av 5 stjärnor

Gassy Golden No Longer!

My 4-year-old golden retriever used to be the gassiest dog I have ever met. She could clear a room easily and you could hear her stomach grumbling and churning all day long. We tried so many different foods and PetPlate was finally the one that worked! No more smelly gas and she digests it so much better that I don't hear her tummy rumble! Her poops are even smaller too.

My very picky border collie used to be a chronic vomiter, especially on kibble. We tried many different foods for her to try to help with digestion but didn't have a lot of luck. When we switched to PetPlate she stopped her normal 2x a week vomiting! She hasn't vomited in over 8 months, which is when we started her on PetPlate. She is picky and gobbles up every bite when she used to skip meals constantly. She even begs for her PetPlate now when she knows it is close to dinner time. We are so happy to have found a food that works so well for both of our pups!

17 maj 2023
Omdöme utan inbjudan
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Svar från PetPlate

This is all so wonderful to hear! We're glad PetPlate is working out for all the doggos. If there is anything you need, our PetCare team is always here for you. Thanks for sharing!!

Betygsatt 5 av 5 stjärnor

Game changer

Our cav, Rosie, was a picky eater. Now she can't wait for mealtime. And the PetCare team is so helpful and friendly.

4 maj 2023
Omdöme utan inbjudan
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Svar från PetPlate

Hi John! Thanks so much for sharing. We love converting picky pups and we are so happy to hear that Rosie is now excited at mealtime 😁 Sending extra belly rubs!

Betygsatt 3 av 5 stjärnor

Compared to other human grade lightly…

Compared to other human grade lightly cooked it was my least favorite. The packaging is extremely hard to thaw compared to farmers dog and nomnom. It also recommends a lot more calories then the other competitors using the exact same status. Price is comparable or cheaper.

10 maj 2023
Omdöme utan inbjudan
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Svar från PetPlate

Hi Fabiana! Thanks so much for this feedback. We recommend thawing the container in the fridge overnight or running it under warm water if it’s still frozen at meal-time. The reason why our system recommends more calories is because with puppy plans, we provide more food to supplement healthy growth. It’s important to update their weight every couple of weeks to ensure they’re getting the right about of calories. Hope that helps clarify! If you have any questions about this, please reach back out to us at petcare@petplate.com.

Betygsatt 1 av 5 stjärnor

Ingredients sounds wholesome and the…

Ingredients sounds wholesome and the photos of the food looks delicious. With health issues related to grain free dog food, I would love it if they made food that included grains. I haven’t purchased, but when they start making food that includes grains, I’ll definitely give them a try.

5 maj 2023
Omdöme utan inbjudan
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Svar från PetPlate

Hi Max! We actually have four FreshCooked entrées that do include wholesome grains (Turkey, Lamb, Pork, and Venison). You can view all of the ingredients in our entrées at petplate.com/entrees. We hope you’ll give us a try!

Betygsatt 1 av 5 stjärnor

my dogs is throwing up and bloody stool…

my dogs is throwing up and bloody stool from this food....bad quality, almost looks like canned dog food..

21 mars 2023
Omdöme utan inbjudan
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Svar från PetPlate

We're so sorry to hear that this happened to your pup. We take this feedback very seriously and we’d like to gather more details from you. Please reach out to us at petcare@petplate.com so we can look into this further. We hope your pup is feeling better 💙

Betygsatt 1 av 5 stjärnor

The worst of them all

The worst of them all. This company was supposed to do a delivery every 3 weeks. I noticed them taking out of my account earlier and earlier then I changed it to a month later and asked them to stop changing me. They still kept trying even though it was a month away. I messaged support and support actually changed my delivery date to earlier and charged me again. They never pick up the phone and their customer support is the absolute worst.

Please keep in mind with the response they gave me the date that they changed it to. I did not ask them to change it. I did not want it changed. And I was traveling and didn’t see their demanded date. Yes it was refunded but a company shouldn’t change someone’s dog food date and bill their account.

17 mars 2023
Omdöme utan inbjudan
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Svar från PetPlate

Hi Manda,

Thank you for following up!

After your feedback we investigated and found that on 3/10 the change in delivery date was communicated to you. However, once it was made clear that you were not expecting this shipment to arrive we refunded and canceled the order. Since your account is now canceled, you won't be receiving any more meals or be billed by PetPlate unless you log into your account and reactivate you plan.

We appreciate you bringing this to our attention and are so sorry for any inconveniences this may have caused. We would be more than happy to assist again.

Betygsatt 1 av 5 stjärnor

This is the second time I have gotten…

This is the second time I have gotten my food late. It was suppose to come today but didn't. UPS rescheduled it for next Thursday 12/22. This is unacceptable. I don't care that it's Christmas and everyone is overworked. This shouldn't happen. They are an inefficient company and don't prepare for shipping sooner during Christmas. My dog has no food and I have to cook for him. That is unacceptable. I am not happy with petplate.

16 december 2022
Omdöme utan inbjudan
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Svar från PetPlate

Thank you for your feedback, Allison. This is certainly not the experience we want for our customers. We strive to deliver our meals on time and do appreciate your patience during the holidays. We’re honored that you trust us to feed Elliott and thank you for being a loyal member of the PetPlate family!

Betygsatt 4 av 5 stjärnor

My pets love the venison and lamb best

My pets love the venison and lamb best. The shipping and customer service are great. I have been able to pause when needed with no problem. Very convenient and healthy for my fur babies.

15 juni 2022
Omdöme utan inbjudan
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Svar från PetPlate

We’re so happy to hear your pups love the Venison and Lamb recipes 😁 Our PetCare Specialists are always happy to help!

Betygsatt 1 av 5 stjärnor

They continually mess up shipping and…

They continually mess up shipping and delivery. Customer service is only so-so. I have run out of food for my dog several times due to the company’s late shipping. Save yourself a headache and go to a different company. You contact them and you will get a silly response with silly dogs words like “woofing on it.” Our dogs need their food and this silliness isn’t appreciated. My dog has gastritis and I have told them many times her food can’t be late. I switch the delivery date and am promised it will come on that date and it doesn’t happen. Awful company!

16 mars 2022
Omdöme utan inbjudan
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Svar från PetPlate

Thank you for your feedback, Louis. We’re so sorry for the delivery experience you’ve had as we never want to disappointment our customers. We strive to deliver our meals on time, as a well-fed dog is a happy and healthy dog. We’ll be here if you and your pup ever decide to reactivate your account 💙

Betygsatt 5 av 5 stjärnor

Dog loves

Dog loves! Was a bit offended that he scarfed it down faster than he does when I make him homemade food myself. I guess its ok though. He deserves the best!

1 mars 2021
Omdöme utan inbjudan
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Svar från PetPlate

Thanks so much for sharing, Taylor! Only the best for your pup 💙

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