Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought a plaque off and probiotics, I sprinkle them on my dogs food he loves it, he is a very picky eater and sometimes is hard to find products that he will eat without issue. The delivery was ve... Se mer
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I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... Se mer
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The system remembered me which saved time. Products arrived quickly even though we are an RD. Product- well, for the first time ever my cats actually eat the raw freeze dried cat food mix - the amount... Se mer
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Företagsinformation
Skrivet av företaget
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Kontaktuppgifter
32e Patiki Road, 1026, Auckland, Nya Zeeland
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service and business
Great customer service. Knowledgeable staff and quick delivery for online orders.
12 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for taking the time to leave this review, Lea! We're delighted that our team's knowledge and speedy delivery made your experience such a positive one, that's exactly what we strive for every day.
Pet Direct, my go to
I am always totally satisfied by products, packaging and delivery
21 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for being a loyal customer. We're thrilled that our products, packaging, and speedy delivery consistently meet your expectations!
Svar från Petdirect
Thank you so much for the brilliant review, Karen. We're thrilled that you found our prices competitive and that your delivery arrived quickly, that's exactly what we strive for with every order.
Very happy long term user of Petdirect
Petdirect website is very user friendly. Extensive product range. Pet food prices lower than most other stores/online sites. Fast delivery, super efficient auto-delivery (which is easy to update/change/add to if needed. Very trustworthy store. I've never contacted Customer Service as they've never made a mistake. Good comms too when things happen (weather situations) so you are kept in the loop re deliveries.
21 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for taking the time to share your kind words, Angela! We're delighted to hear you've been a happy customer for so long, and we're especially pleased that our Autodeliver service has made keeping your pet supplied so convenient and hassle-free. Your loyalty means everything to us, and we'll keep working hard to maintain the standards you've come to expect.
Always great fast service Made an…
Always great fast service Made an order on Sunday’s was delivered on Monday
17 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for your kind words and the five-star rating! We're so happy to hear that you received your order promptly and are satisfied with our service.
I ordered some food for my dog online…
I ordered some food for my dog online and it was delivered the following day. Fantastic fast service thank you 😊
13 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Hello Tracey,
Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our fast delivery service. We look forward to serving you and your furry friend again soon!
Best wishes,
The Petdirect Team
Highly recommend Pet Direct
Highly recommend Pet Direct, fast delivery and the best price around normally
19 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Hello Megan,
Thank you so much for your wonderful review! We’re thrilled to hear that you found our delivery fast and our prices competitive. Your recommendation means a lot to us.
Great service Order just what we needed and was…
Order just what we needed and was delivered in a day and half from making the order. That was from Auckland to Lower Hutt Wellington. Would use them again Thank you
14 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Hi Mary,
Thank you so much for your wonderful review! We're delighted to hear that your order was delivered quickly from our Auckland Warehouse!
Svar från Petdirect
Hello Mika,
Thank you for the fantastic review! We're thrilled to hear that your order arrived so quickly. We strive to provide fast and efficient service and we're glad we met your expectations.
I will always keep coming back
I will always keep coming back to Petdirect. Great promotions, great product range and very reliable delivery.
19 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Hello Kel,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoy our promotions, product range, and reliable delivery. Your continued support means a lot to us, and we look forward to seeing you again soon.
I have always had exceptional support…
I have always had exceptional support with pet direct .
My autoships are easy to manage and they always respond to any queries .
18 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Hello Partridge Estelle,
Thank you so much for your ⭐⭐⭐⭐⭐
review! We're thrilled to hear that you've had a great experience with our support and that managing your Autodeliver has been easy
Products for our Dogs
Great website, easy to find products, excellent pricing, next day delivery & we live on a lifestyle block. Will definitely order through Pet Direct again, excellent experience 😊
14 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Hello Rebekah,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our website, pricing, and delivery service. Ensuring convenience and satisfaction for our customers is a priority, so your feedback means a lot to us.
I have observed that my cats are…
I have observed that my cats are healthy on the cat food from Petdirect, and for me ordering is always easy and convenient.
18 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Hello Amanda,
Thank you so much for your fantastic review! We're thrilled to hear that your cats are thriving on our cat food and that you've found our ordering process easy and convenient.
Great shopping
The size guide for harnesses was so easy to follow, they stock a great range of quality brands and shipping was exceptionally fast.
13 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you, Jaycee & Joel, for your fantastic feedback! We're thrilled to hear that you found our size guide user-friendly and appreciated our range of quality brands. It's great to know that our speedy shipping met your expectations. We look forward to assisting you again soon!
Svar från Petdirect
Hello Mark,
Thank you for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you had a great experience with our service, we truly appreciate your support.
Svar från Petdirect
Hi Annette,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our fast and quick delivery service.
Easy ordering and very quick delivery.
Easy ordering and very quick delivery.
17 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Hello Brent,
Thank you for your fantastic review! We're delighted to hear that you found the ordering process easy and that your delivery was quick. We look forward to seeing you again soon!
Great service
Great service. I order anything and the next day it arrives. My dog is on Proplan. Great product range as well.
17 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Hi Natalie,
Thank you so much for your ⭐⭐⭐⭐⭐
review! We're thrilled to hear that you're pleased with our service and quick delivery. It's great to know that Pro Plan is working well for your dog and that you appreciate our product range
Fast delivery and reliable.great…
Fast delivery and reliable.great products
16 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Hello Mark,
Thank you for your fantastic review! We're thrilled to hear that you were pleased with our fast delivery, reliable service, and great products.
Great range of petfood
Great range of petfood, especially as they stock the type of Royal Canin Shih Tzu food my dog likes!
Easy ordering, fast tracked delivery, and one satisfied four legged customer!!
Thanks very much!!!
14 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Hi Lance,
Thank you so much for your wonderful review! We're thrilled to hear that you and your Shih Tzu are happy with our range of pet food. It's great to know that our easy ordering process and fast tracked delivery ticked all the boxes for you!
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