Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... Se mer
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The system remembered me which saved time. Products arrived quickly even though we are an RD. Product- well, for the first time ever my cats actually eat the raw freeze dried cat food mix - the amount... Se mer
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Very easy to buy from Petdirect, but even more important for pet parents, is the excellent advice you get for the different breeds of dogs. They really care about your fur babies and have fantastic p... Se mer
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Företagsinformation
Skrivet av företaget
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Kontaktuppgifter
32e Patiki Road, 1026, Auckland, Nya Zeeland
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Petdirect
Thank you so much for taking the time to leave us a ⭐⭐⭐⭐⭐, Sandy! We're thrilled to hear that you were pleased with our pricing and delivery speed. Your satisfaction is incredibly important to us, and we're committed to continuing to provide excellent service
Superb Service ….again
Superb processing and delivery speed.
Great pricing and a good range.
Would highly recommend you check out Pet Direct
31 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much, Emma! We're delighted to hear that you continue to receive fantastic service from Petdirect. Your kind words about our processing speed, delivery, and pricing really mean a lot to us. We're thrilled you're a repeat customer and appreciate your recommendation – we look forward to seeing you and your furry friend again soon! 🐾
Svar från Petdirect
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience with our service and fast delivery!
So easy to order online and quick…
So easy to order online and quick delivery it makes my life easier.
4 juni 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for taking the time to leave us a 5-star review, Teresa! We're delighted to hear that ordering with us has made your life easier. Our goal is to provide a seamless online shopping experience with fast delivery, so it's wonderful to know we've achieved that for you. We truly appreciate your business and look forward to seeing you again soon!
First time customer and they have Great Service
First time customer and they have provided great service all round.
4 juni 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for the 5-star review, Micheal! We're thrilled to hear that you had a great experience with us as a first-time customer. Your kind words mean everything to our team, and we truly appreciate you taking the time to share your feedback!
Great pricing and fast delivery
2 juni 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for the ⭐⭐⭐⭐⭐, John! We're thrilled to hear that you're happy with our pricing and delivery speed. We work hard to keep our prices competitive while ensuring your order arrives quickly. We appreciate your business and look forward to seeing you again soon!
Online service is great
Online service is great, fast and efficient, awesome selection of cat food, best of all our cat loves what we get for him.
5 juni 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for taking the time to leave us wonderful, Carol! We're thrilled to hear that you're happy with our online service and that your cat is enjoying their food. Fast and efficient delivery combined with a great selection is exactly what we aim for at Petdirect. We really appreciate your business and look forward to continuing to keep your furry friend happy and well-fed. Thanks again! 🐱
Fast reliable delivery
Fast reliable delivery, good products and range of products.
5 juni 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much, Sandra! We're delighted to hear that you've had a great experience with us. We're proud to offer fast, reliable delivery and we're glad our product range meets your needs. We really appreciate your business and look forward to seeing you again soon!
Great prices and fast delivery
Great prices and fast delivery, thanks so much
2 juni 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for taking the time to leave us a review, Siné! We're delighted that you appreciated both our competitive pricing and speedy delivery – getting your pet supplies to you quickly is something we really pride ourselves on. We hope to see you again soon!
Great firm to deal with .good prices…
Great firm to deal with .good prices and super fast delivery. Good delivery information and follow up from you .cheers
1 juni 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for taking the time to leave such a wonderful review, Kevin! We're thrilled you appreciated our competitive pricing and speedy delivery service—keeping customers informed every step of the way is something we're really proud of. We look forward to helping you with your pet's needs again soon!
Good priced and very quick delivery.
Good priced and very quick delivery.
28 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for taking the time to leave us a review, Rene! We're thrilled you were impressed with both our pricing and delivery speed—getting your pet supplies to you quickly is something we really pride ourselves on. We hope to see you again soon!
I always have a quick response and…
I always have a quick response and delivery is very quick. Products are well priced. There is also a lot of variety to choose from with good information about ingredients and other product related information.
28 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much, Moss! We're delighted to hear that you're enjoying the quick responses and speedy delivery – getting your pet's essentials to you promptly is something we take pride in. We appreciate you highlighting our product range and ingredient information, as we believe pet parents should always know exactly what they're giving their furry friends.
Really speedy delivery
Really speedy delivery! Doggies happy with their new biscuits.
29 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for the lovely review, Haley! We're thrilled to hear your doggies are enjoying their new biscuits and that the speedy delivery worked perfectly for you. We look forward to serving you and your pups again soon!
Great flea etc treatment
Delivery service no waiting flea treatment is also good 👍 price excellent
27 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for the fantastic review! We're delighted to hear that you appreciated our quick delivery and that the flea treatment is working well for your pet – those speedy turnarounds and quality products are exactly what we aim for.
Svar från Petdirect
Thank you so much for the five-star review, Leann! We're thrilled that your delivery experience was both fast and reliable—that's exactly what we strive for every single time :)
My orders arrived in time
My orders arrived in time
Hasle free shopping.
My girl loves her dry food
30 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for the lovely review, Marianne. We're thrilled that your orders arrived promptly and that your girl is enjoying her dry food—that's exactly what we love to hear. We really appreciate your business and look forward to serving you again soon!
Amazing service
Amazing service. Next day delivery was very unexpected as we are rural - especially when I purchased around midday.
26 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much, Linda. We're thrilled that our next-day delivery reached you so quickly, especially in a rural area—that really means a lot to hear. We appreciate your business and look forward to serving you and your pets again soon!
Great product range
Great product range, good prices and fast delivery.
29 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much for the lovely feedback, Gemma! We're thrilled you found exactly what you needed at great prices and that your order arrived quickly. We look forward to helping you and your pet again soon.
Svar från Petdirect
Thank you so much for the kind words. We're thrilled that your delivery arrived quickly and met your expectations. We really appreciate your business and look forward to helping you again soon!
Great range of products
Great range of products, large open store, super friendly helpful staff!
19 maj 2026
Omdöme utan inbjudan
Svar från Petdirect
Thank you so much, Ella. We're thrilled you enjoyed exploring our range and that our team made your visit such a pleasant experience. We love creating a welcoming space where customers and their pets feel right at home, so your kind words truly mean the world to us!
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