Personal Natwest Omdömen 524

Worst bank un the uk for current accounts. I attempted to open a current account on 2 occasions. Both times after sending my proof of ID to there nominated company. I waited over a week with no confirmation of them receiving it and no confirmation of an account being opened or denied. After that I contacted them and told them to stick the application up there ass. And opened an account with Nationwide which was up and running in less than 36 hours.

They do nothing about companies stealing from your accounts. Send you in constant loops transferring you from one person to another. Useless totally useless. Avoid for your children, making children go overdrawn! You are as bad as the scammer.

I've been with this bank for a number of years and I have found the staff really friendly and helpful.
I love how the bank looks now as it's easier to find the area I need to go to.
There are plenty of cash machines inside as well as the one outside.

NatWest Caerphilly branch , my wife and myself have been banking here for over thirty five years , the staff here are always friendly , helpful and professional , in fact I would recommend them over any other bank I have dealt with EVER , this week we had a need for some advice about ISAs and savings , we spoke to a young lady called Ann Perry , who was so well informed and helpful , as usual , NatWest Caerphilly , you should be so proud of your amazing staff thank you all..

surely when you tap on an account the software should open that account not present you with all the accounts you have. have nat west never heard of software written ages ago. frustratingly useless. going to cancel them as they dont have any regard for their customers.

I change three bags of 50p and two bags of 10p, first bag missing £1.50,second bag missing £1
Ten pence bag missing 80p,
I think not only me in the same incident, how can we trust this bank

The Nat West app is absolutely AWFUL. For payments out it asks to send a security number via text ; by the time one has withdrawn from the App, read the text, and then get back the payment is cancelled. I tried to complain this morning without success. Last time I used it THE BANK Charged me £1.80 for a failed payment. Not my fault;,rather the fault of the bank. Please SACK whoever designed this system and restore us back to be able to buy online.

Payment was declined,then I was happy,went into account,it asked me did I try to make a payment to so and so,yes,next thing payment is pending,if declined you are suppose to redo payment ,I didn't,yet pending on account a joke,and cut me off 3 times

I had to give a star but no choice on this website to give no star. I have been with Natwest for 20 years I make a complaint and the agent didn't let me finish why I was angry. It was embarrassing making a payment and my account had more than enough and the declined trasactions the complaint handler couldn't handle ordering coffee at starbucks. 20+ years I've banked there and never been so angry and also staff that understand what I'm saying with terrible English. I was humility infront of my friends because it declined on my accoint and i have 4 x the amount of the transaction I needed and then tried to use my card to pay a bill and again was declined and my blance was over 1k in the bank. He hung up on me because he couldn't be arsed to listen to me venting my embracement. A complants agent should be able to listen to customer anger and customer are always right. And this iddiot slammed the phone down on meand I sidnt once use offencive language. I will not call back and after 20 + years will go somewhere else unless a complaints manager contact me to apologise and listen. That idiot just talk over me constantly. He is better of filing and not taling calls.

unable to get biometric approval to work. Shopped at usual supermarket but using online delivery service, unable to pay so had to use Halifax account. Complained to NatWest gave all the evidence but bank said it was supermarkets fault. Absolute rubbish

been trying to contact someone about ur private banking Drummonds at trafalgar sq london over the phone for days no direct number on line or through natwest ??
is this the type of service private customers are expected to deal with ??
can you forward me number to contact your bank to open an account

I visited Nat West today in Yeovil and was served by a lady called Annette.
They couldn't have been more efficient, kind and professional.
They helped me with my online banking account.
I am confident giving 5 star for my visit.

The most frustrating app I have encountered you could not have NatWest as your only payment method. The biometrics setup is useless !!!

I'll be closing my accounts with Natwest shortly and switching to a different bank.

Making the use of facial biometrics mandatory was a ridiculous decision. Not only does it clearly not work for most people, causing massive issues and headaches as demonstrated by the multitude of other negative reviews, but to mandate it in the first place is absurdly invasive. There was nothing wrong with fingerprint biometrics - it was secure and it worked. I am able to view things like my card details via fingerprint-only biometrics with my other bank, which is more than secure enough.

Sort this ridiculousness out Natwest.

Biometrics is absolutely atrocious. Didnt recognise me so many times it locked me out of account!!!! Checked the mirror twice and I m still me!!! When I googled how to remove biometrics Natwest site said to log on to the App to do that.....I can't because ime not recognised ....Good grief , complete cockwombles!!

Changed address. Two months later NatWest has not changed my address online. Their online chat is useless - a waste of my time and still not changed!

Just tried to pay large tax bill, biometrics frozen . Bank b ranch 18miles away, am 82 cannot drive as have cataracts. What am I sposed to Do NatWest. Have been customer for over 60years. Makes me want tocry

Biometrics does not work and Nat West are dead to their customers. I changed to Halifax whose app works fine without this nonsense with excellent customer service to boot. I also use Starling for day to day shopping. Best thing everyone can do when Nat West can’t be bothered to deal with customers or change their app (not being able to read one’s own debit card without face recognition? No - Just No) is to leave.

I’ve been happily using the NatWest app for years and then it asked me to set up biometrics, I did but tbh didn’t see the point as was already using Apple Face ID just fine. Now it never recognises my face and it’s infuriating as it’s literally my face what do you expect me to do?! So i keep getting the app locked, went to actual online banking to remove biometrics and it asked to confirm mobile number, then said my number was updated, I’ve had the same number for 16 years! Now the app says I can’t set it up because my number has changed and I have to wait 3 working days. The inconvenience is unbelievable! Just had to dig out the card reader to bank transfer the exceptional sum of £30 to my mother in law. I’m furious!

ONE STAR IS TO MUCH. no zero option. What a dismal experience !!. Avoid at all costs !. customer service is non existant. no respect for customers time. lack of info available. online chat is a waste of time and conks out. complaints department put down the phone after you have waited in the que. keep it under your pillow. this lot dont deserve to exist ! bunch of complete clowns !. how can anyone be stupid enough to trust them with money !!!. financial institution---- your kidding right !!. muppet show more like.