Hi, l tried Perfume Direct for the first time after being disappointed with the prices certain high street shops were charging for their aftershave and Toilette sprays,l wasn’t disappointed l ordere... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought a gift box style set of the Be Delicious perfume, and there's zero issues with it for a very good price. Came as expected, smells right, and arrived super fast too with just standard shipping... Se mer
Företaget har svarat
The website is clear, the ordering process clear & quick. The parcel arrived in time, the packaging is fit for purpose. The fact this company is UK owned & based is really important to me. Thank you... Se mer
Företaget har svarat
Great sizes and range of products Fast delivery Price bit higher than anywhere else per ml but great smaller bottles can be bought so cheaper that way Will definitely recommend and may use again i... Se mer
Företaget har svarat
Företagsinformation
- Parfymaffär
- Leverantör av skönhetsprodukter
- Leverantör av kosmetika och parfymer
- Leverantör av smaksättare och dofter
- Hälsa- och skönhetsbutik
- Butik med toalettartiklar
Skrivet av företaget
Perfume Direct is a UK-based online fragrance retailer specialising in genuine designer perfumes, aftershaves and beauty gifts at competitive prices. We stock a wide range of women’s perfumes, men’s fragrances, gift sets and everyday beauty essentials from leading brands including luxury, premium and classic favourites. All products sold by Perfume Direct are authentic and sourced from trusted authorised distributors across the UK and Europe. We do not sell counterfeit or imitation fragrances - every item is stored and dispatched from our UK warehouse to ensure quality, freshness and accurate batch handling. Our aim is to make premium fragrance more accessible. Customers shop with us for discounted designer perfume, hard-to-find scents and seasonal gifts without paying high street prices. Whether you are buying a signature scent, a present for a birthday, Christmas or Mother’s Day, or simply replacing an everyday favourite, we focus on reliable service and clear pricing. We offer fast UK delivery, flexible payment options and a 60-day returns policy so customers can order with confidence. Our customer support team handles order queries, delivery updates and product questions to make online fragrance shopping straightforward. Thousands of customers choose Perfume Direct each year for authentic fragrances, dependable delivery and value.
Our promise to you
Skrivet av företaget
- As a small, family run business...
- We believe buying fragrance online should be simple, fast, and completely trustworthy. That’s why every product we sell is a 100% genuine designer fragrance, sourced from trusted suppliers. All orders are picked, packed, and dispatched from our UK warehouse, ensuring fast delivery and products that arrive safely and in perfect condition. We offer competitive pricing with significant savings compared to RRP, making luxury fragrances more accessible. Our checkout is secure and supports trusted payment methods, so you can shop with confidence. If something isn’t right, we offer easy 60-day returns, so you have plenty of time to make sure it’s right for you, with hassle-free refunds if it’s not. If you ever need help, you can contact our UK-based customer support team at support@perfumedirect.com and we’ll fix it quickly and fairly.
Free & Fast Delivery!
on all orders over £50.
Tracked & signed via Royal Mail 48.
Kontaktuppgifter
P1 Units 8 & 9 Heywood Distribution Park, OL10 2TT, Heywood, Storbritannien
- 03309002200
- support@perfumedirect.com
- perfumedirect.com
60 Day Returns
4,6
Utmärkt
1 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfume came in a unprotected box the…
Perfume came in a unprotected box the whole tin was dented
14 april 2026
Svar från Perfume Direct
Hi Danielle, really sorry to hear the tin was dented when it arrived! I understand how frustrating that is. Please reach out to our customer support team at support@perfumedirect.com and we'll get this sorted asap! All the best!
Bought a bottle of aftershave
Bought a bottle of aftershave. Few months after purchasing the bottle top sheared off. Thankfully it didn't cut me at least, but at least half a bottle was spilt. When I contacted them, their response was "We offer a month warranty. Contact the manufacturer". Appalling customer service. Won't use again
21 april 2026
Omdöme utan inbjudan
Svar från Perfume Direct
Hi Stuart,
I am so sorry for the email you received. I can see a member of our team has replied with a little more explanation of the reason. The item was purchased 8 months ago and so we would be unable to provide a refund at this time. If you require any further assistance please do not hesitate to contact us.
Thanks
Svar från Perfume Direct
Thanks for the lovely feedback Jennifer! Really glad you're happy with the delivery speed!
Svar från Perfume Direct
Really appreciate the feedback :) So glad you like the website, service & quick delivery!
The website is clear
The website is clear, the ordering process clear & quick. The parcel arrived in time, the packaging is fit for purpose. The fact this company is UK owned & based is really important to me. Thank you Notino & all their staff.
13 april 2026
Svar från Perfume Direct
Hi Hillary, thank you so much for the lovely feedback. I noticed you mentioned Notino - we're actually Perfume Direct (also a UK owned & based company 😁) Really glad you enjoyed shopping with us :)
The perfume would not come out when I…
The perfume would not come out when I tried to spray it, I want a refund
13 april 2026
Svar från Perfume Direct
Hi Sharon, really sorry to hear the fragrance isn't functioning correctly. Please get in touch with our customer care team at support@perfumedirect.com & we'll get this sorted for you asap!
Svar från Perfume Direct
Thanks Carol, really pleased you enjoyed the quick delivery & price of the products!
easy and fast service
13 april 2026
Svar från Perfume Direct
Thank you so much for the feedback Caroline!
The delivery was fast
The delivery was fast, the perfume is really nice and the price very good
13 april 2026
Svar från Perfume Direct
Thank you so much for the feedback Camelia :) So glad you're happy with the delivery speed, price & the product!
Great products at reasonable prices.
30 mars 2026
Svar från Perfume Direct
Thanks Frankie, really glad you like the products & low prices!
Great service and very competitive…
Great service and very competitive prices. All round very pleased with my shopping experience.
10 april 2026
Svar från Perfume Direct
Thanks for the feedback Kenneth, we really appreciate it! We're so pleased you were happy with your shopping experience with Perfume Direct!
Brilliant company
Brilliant company. Great pricing. Fast delivery. Absolutely would recommend.
2 april 2026
Svar från Perfume Direct
Thank you so much for the wonderful review Lisa 😊
The item arrived as described and well…
The item arrived as described and well packaged. Considering it was the Easter weekend, the item was delivered in a timely manner.
2 april 2026
Svar från Perfume Direct
Thank you Ronnie! Really appreciate the feedback and so glad you were happy with the product, packaging & delivery time!
Great first time experience
Great first time experience. One of my favourites back in the day,
8 april 2026
Svar från Perfume Direct
Thanks for the feedback Sharon, we're so pleased you chose to shop with us! Now you're a customer you can use the discount code RETURN10 for 10% off your future orders!
first class delivery and quality
9 april 2026
Svar från Perfume Direct
Thanks for the feedback Samuel :)
Customer Service Not Great Following Product Quality Issue
I ordered an expensive a high-end scent from PD, via Robert Dyas. I have been wearing this particular scent for decades and so did my father. Therefore I am fully aware of what this should smell like.
Regretabley this did not smell as I expected and furthermore, the scent only lasted around an hour, which is way below what I'm used and expecting.
We know this can happen. Many years ago something similar happend with an aftershave I bought in Selfridges and they offered me great support.
I called Robert Dyas who had difficulty in contacting PD's Customer Service on the phone whilst I was on hold. Robert Dyas suggested I try to contact PD directly myself. I felt encouraged after I viewed PD's website and read through their help section regarding this very subject (My fragrance doesn’t smell right?
Created by: Jonny Webbe).
I follwed the instructions, sent 2 emails, called several times and left messages but I have not had a response yet.
Very Disappointed...
**Update - coincidentally, they contacted me just before this was published so will await their response. Thank you Perfume Direct**
** 2nd Update 20th April - sent the batch number info over to the PD rep who contacted me but have not heard anything back as yet. Not sure what the procedure is and how long this will take to sort out**
17 april 2026
Omdöme utan inbjudan
Svar från Perfume Direct
Hi, sorry to hear about your experience with buying a product from Robert Dyas & thanks for reaching out. It's good to hear that you've received a reply from our support team - they will be able to sort this issue out very quickly!
Yes unfortunately with fragrance, if it hasn't been stored correctly during its lifetime - this can sometime affect the scent & strength.
Hopefully we can get this resolved for you asap!
All the best,
Perfume Direct
Thank you
Thank you. Very quick delivery and my daughter ecstatic about her perfume pressie!!
1 april 2026
Svar från Perfume Direct
Hi Jackie, thank you so much for your wonderful feedback. We're so pleased your daughter loved her perfume ❤️
Svar från Perfume Direct
Thank you so much for the feedback Georgina - so pleased you loved the product, price & quick delivery 😁
I havnt rceived my order
I havnt rceived my order, its been over 2 weeks. No email update or information
20 mars 2026
Svar från Perfume Direct
Hi,
I am so sorry you haven't received your parcel yet. The courier attempted delivery twice with no answer and so the parcel is held at your local depot. Please navigate to your tracking link on your dispatch confirmation email to organise redelivery.
Thanks
Perfume Direct
Superb
Excellent price and service. I was so skeptical as I felt the price was too good to be true. I was wrong the perfume is genuine and gorgeous. So pleased to have found Perfume Direct I will definately use again.
9 april 2026
Svar från Perfume Direct
Thank you so much, Chris! We can't wait to see you again:)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.