Good service I ordered the item as a gift but needed to cancel the order . The customer service team were very helpful and resolved the issue for me
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Despite a few hic ups in the order process and making contact, the order was fulfilled in good time and a refund for small overcharge made without being requested. A decent hard working company this w... Se mer
Företaget har svarat
Absolutely perfect in every way. Fantastic and unique selection of wines from around the world, but perhaps just as important they shipped the wines immediately and they arrived in a couple days. This... Se mer
The website is incredibly easy to use, and the customer service — along with the owner’s passion — is genuinely legendary. No one does it quite like they do! I’ll definitely be ordering more wines; yo... Se mer
Företaget har svarat
Företagsinformation
- Vinbutik
- också i
- Försäljning av alkoholhaltiga drycker
- Leverantör av företagsgåvor
- Presentbutik
- Vinklubb
- Vinkällare
Om Perfect Cellar
Skrivet av företaget
Our mission is to make drinking finer wines accessible to everyone and deliver the joy of finer wines with our AI app CellarIQ.
Our job is to unearth the best winemakers and to help you build your perfect cellar.
Our wines are made by producers who have a true passion for making outstanding wines using sustainable methods to protect their vineyards and heritage, yet delivering incredible products at a great price.
Why choose Perfect Cellar ?
Skrivet av företaget
- Award-winning wine company
- We source high quality wine from the best independent producers across the globe and use AI to deliver a fully personalised service based on your personal preferences - download our app CellarIQ
- Free delivery on orders over £99
- Orders over £99 made before 2pm will qualify for free next working day delivery.
- Master Sommelier Expertise
- Our wines are carefully selected by experts like Christopher Delalonde, crafted by skilled winemakers, and offered at an exceptional price.
Kontaktuppgifter
71-75 Shelton Street, WC2H 9JQ, London, Storbritannien
- 0203 131 0012
- care@perfectcellar.com
- perfectcellar.com
4,9
Utmärkt
919 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Will definately come back again!
The website is incredibly easy to use, and the customer service — along with the owner’s passion — is genuinely legendary. No one does it quite like they do! I’ll definitely be ordering more wines; you’ve earned yourself a loyal customer.I also tried the app, which is intuitive and beautifully designed. It learns your preferences and offers spot‑on recommendations. It’s excellent for managing your cellar, and you can even find special offers that aren’t available on the website. Highly recommended.
3 juli 2026
Svar från Perfect Cellar
Thank you for your feedback - Apologies Parcelforce delivered the wines to the wrong address and you did not receive our reply. Our team will be in touch and I sincerely hope we can address this. This is highly unusual. Best Regards The Perfect Cellar team
I received a good and friendly response…
I received a good and friendly response to my questions and my wine arrived quickly and was excellent value and quality.
29 juni 2026
Rapid service7
21 juni 2026
My uncle was delighted with the wine
20 juni 2026
Best Wine Seller without question !!!
18 juni 2026
Fantastic customer service…
I made an error with the recipient address. Got immediate reply to my email. Address changed and order sent out following morning. Extremely good customer service and communication. Will definitely use again.
16 juni 2026
Excellent customer service with offers…
Excellent customer service with offers tailored to individual tastes. Fast efficient ordering/delivery
15 juni 2026
Great range and delivery
Wines are well documented with a guide to taste and quality. Delivery was prompt and on time
11 juni 2026
great wine great price fast delivery
11 juni 2026
My parcel took its time getting to me…
My parcel took its time getting to me because Royal Mail can’t use its brain…but hey I guess that’s why they have a problem
But the team at Perfect Cellar were brilliant at locating my package and I finally received it on Saturday.
Thank you for a great service!!!!
1 juni 2026
Groovy baby!
29 maj 2026
Third order and same excellent service
Third time ordering and the same Excellent service! Quick and quality of delivery.
2 juni 2026
Clive
Wine was as specified and delivered promptly but packaging was loose. Fortunately nothing damaged.
26 maj 2026
Svar från Perfect Cellar
Hi Clive - Apologies the box was loose - We will look into this as we take special care to ensure every box delivery is the best experience possible. thank you for letting us know.
The Perfect Cellar team
Good follow up
Although wine took longer than expected to arrive. Company was very apologetic and worked hard to ensure I understood reasons for the delay.
29 maj 2026
Svar från Perfect Cellar
Thank you for your feedback. I can assure you the wines were well kept and not exposed to the heat unnecessarily. We emailed you to inform you that the wines were in transit from the winemakers. Apologies if you have not received our email. We will make sure we follow-through next time.
The Perfect Cellar Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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