Ellie was very patient, helpful, polite and made me feel at ease even though I was feeling embarrassed about not understanding what I needed to do. Amazing customer care and a delight to talk to.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had to call regarding verifying who I was. I didn't know how to get statements from my Monzo bank. Natalie was brilliant very friendly & talked me through how to do it, sent it straight away, Natalie... Se mer
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The team very quickly found a pension i stopped paying into in 1988. since then they have advised, sent relevent information. They are thorough in making sure independant advice has been taken apa... Se mer
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PenisonApp is a great company that take the stress and hassle of combining all your pensions into one account. Therfore making it easier to track and manage. Everyone who has helped me shows great u... Se mer
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Företagsinformation
Skrivet av företaget
Pension App automatically finds your pensions and transfers them into a new pension plan. One that you can keep track of. With pensions, your capital is at risk. Convenient • Setup in minutes providing minimal information. • Get updates on the tracing and transfer process via the app. • View your pension balance at any time. • Internal fund switching.
Kontaktuppgifter
Riverside, Mountbatten Way, CW12 1DY, Congleton, Storbritannien
- 01260 540121
- info@pensionapp.com
- pensionapp.com
4,8
Utmärkt
324 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Pension App
Thank you for your review Patrick, I will pass it on the team.
Natalie was very helpful and…
Natalie was very helpful and informative, she advised me what i needed to know, and what my next step is.
14 januari 2026
Omdöme utan inbjudan
Svar från Pension App
Thank you for your review Paul, I will pass it on to Natalie for you.
Best customer service ive had.
Only had to call customer service a handful of times but my experience has been fantastic, Bethan was absolutely amazing, she took care of everything I needed. Thank you.
13 januari 2026
Omdöme utan inbjudan
Svar från Pension App
Thank you for the kind review, I will let Bethan know.
Excellent service
Excellent service, easy to use app and customer service is first class.
13 januari 2026
Omdöme utan inbjudan
Svar från Pension App
Thank you for your review John, happy we could help. I will pass this on to the team.
I have spoken to a few of your…
I have spoken to a few of your assistants with my enquiries and couldn't fault anyone amazing people.
13 januari 2026
Omdöme utan inbjudan
Svar från Pension App
Thank you for the kind review Kathryn, I will let the team know.
Millie was very polite and helpful,😀…
Millie was very polite and helpful,😀 would recommend to anyone that is thinking of moving their pensions to pension app 👍👍
13 januari 2026
Omdöme utan inbjudan
Svar från Pension App
Thank you for your review Scott, I will pass it on to Millie.
Professional and polite staff.
The staff are always so friendly and helpful,very polite and professional ,always showing a clear understanding , and the process to transfer. Excellent customer service 100% always.Natalie, and Bethany 🙂
12 januari 2026
Omdöme utan inbjudan
Svar från Pension App
Thank you for the review Garry, I will pass your kind comments to Natalie and Beth.
Staff are very pleasant to speak to
Staff are very pleasant to speak to. Easy to use, just give pervious employment info and they do the rest. I never thought I’d be able to amalgamate all my pensions and to have it done so easily was a huge relief.
12 januari 2026
Omdöme utan inbjudan
Svar från Pension App
Thank you for the kind review Claire, happy to have helped. I will pass this on to the team.
I spoke to 3 different people all been…
I spoke to 3 different people all been very helpful, customer service 100%. I would definitely recommend anyone to use Pension App. They have helped locate 2 old pensions so far.
9 januari 2026
Omdöme utan inbjudan
Svar från Pension App
Thank you for your review Kerry, I will pass it on to the team.
I dealt witht Natalie
I dealt witht Natalie, 10 out of 10 customer service.
8 januari 2026
Omdöme utan inbjudan
Svar från Pension App
Thanks for your kind review Deborah, I will let Natalie know.
Spot on service
Spoke with Natalie very friendly she rang back when she said she would very helpful
7 januari 2026
Omdöme utan inbjudan
Svar från Pension App
Thank you for your review Richard, I will let Natalie know.
Great communication always kept posted…
Great communication always kept posted of what is happening in search Ellie my case handler keeps in touch.
30 december 2025
Omdöme utan inbjudan
Svar från Pension App
Thank you for your review Marion, I will pass it on to Ellie.
Customer service to millie who was fantastic so…
Spoke to millie who was fantastic so polite and very profesional in her manner put me at ease told me what to do and expect excellent customer service needs a raise
30 december 2025
Omdöme utan inbjudan
Svar från Pension App
Thank you for your kind review Jason, I will pass this on to Millie for you.
Very slow on transferring pension pot,a…
Very slow on transferring pension pot,a lot of delays.now
8 december 2025
Omdöme utan inbjudan
Svar från Pension App
Thank you for your review Mr Henry. As you are aware Pension App must follow the Regulator's guidelines and current UK Pension Legislation for certain transactions involving pension funds. The forms must be completed and returned before the transaction can be processed. Because you changed the advisor/receiving provider part-way through this transaction, it delayed this process and required the completion and return of a new form. That was sent to you and returned by you on 17/12/2025. The form was then sent to your receiving provider and our Trustees, also on 17/12/2025 and it is now awaiting your receiving provider to process your request. This means that Pension App sent, received, processed and forwarded your forms to your new provider all in the space of 1 working day. The only delay is with your receiving provider and time spent creating new forms for them. If you would like any documentation or exact times and correspondence sent, please let us know. All the best.
Pension app
I spoke to a person called Marcus. He was fantastic very patient with me. Helped me so much fantastic customer care service. With this pension app it has been straight forward
24 december 2025
Omdöme utan inbjudan
Svar från Pension App
Thank you for your review Benjamin, I will pass it on to Marcus.
Pension App are always professional and…
Pension App are always professional and helpful they are finding my many pensions and keep me informed and updated regularly Everyinr I have spoken too jss been great and I can highly recommend them
18 december 2025
Omdöme utan inbjudan
Svar från Pension App
Thank you for your review Heather, I will let the team know.
Natalie is ace she really helps with…
Natalie is ace she really helps with all your questions and queries.
Just really helpful
Thanks Natalie x
19 december 2025
Omdöme utan inbjudan
Svar från Pension App
Thank you for your review Paul, I will make sure to pass this on to Natalie for you.
Natalie No 1
My experience has been pain free and no hassle whatsoever. Natalie to her credit is on the ball and nothing is any hassle.A credit to the company.
19 december 2025
Omdöme utan inbjudan
Svar från Pension App
Thank you for your kind review Stephen, I will let Natalie know.
Very helpful no nonsense answers…
Very helpful no nonsense answers thankyou
18 december 2025
Omdöme utan inbjudan
Svar från Pension App
Thank you for your review Robin, I will pass this on to the team.
Excellent communication with Jack
15 december 2025
Omdöme utan inbjudan
Svar från Pension App
Thank you for your kind review Gary, I will let jack know.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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