You need to do something about the provisions for disabled people....We couldn't access the top furniture floor at all.......It is the Law & your duty to make your shop accessible to all......
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Det här tycker kunderna
Wonderful place for a visit, so much choice, amazing food and really pleasant staff.
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My friend purchased a settee from pendle village mill . Unfortunately when she got it home it wasnt as comfortable as she had hoped. Feeling very disappointed she contacted the mill who were very un... Se mer
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Massive selection of furniture and carpets. Tasty cakes in the cafe. Highly recommended
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Företagsinformation
Skrivet av företaget
Pendle Village is a family-owned Victorian landmark set in the Lancashire countryside. The 17th Century mill invites local retailers and independent businesses, both large and small, to thrive in a unique setting, colliding heritage with modern business to create a truly unique shopping experience. The goal is to provide a vibrant shopping space where visitors are happy to shop, share good food, enjoy time with their family or catch up with friends; all while being seduced by the natural beauty of grand, industrial architecture. As beautiful and ambitious today as it was in Victorian times. 'Shop everything for you and your home under one architecturally stunning roof.'
Kontaktuppgifter
Hollin Bank, BB9 5NG, Brierfield, Storbritannien
- 01282442424
- info@pendlevillage.co.uk
- pendlevillage.co.uk
4,0
Bra
36 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Massive selection of furniture and…
Massive selection of furniture and carpets. Tasty cakes in the cafe. Highly recommended
3 juni 2026
Omdöme utan inbjudan
Svar från Pendle Village
Thank you for your fantastic review, Rob. 😊 We're delighted you enjoyed browsing our furniture and carpet departments, and it's great to hear the café cakes hit the spot too!
We really appreciate your recommendation and hope to welcome you back to Pendle Village again soon.
Great experience at Pendle village
Great experience at Pendle village, amazing selection of clothing, would definitely visit again! :)
6 juni 2026
Omdöme utan inbjudan
Svar från Pendle Village
Thank you for your lovely review, Saba. 😊 We're so pleased you enjoyed your visit and found something you liked from our wide selection of clothing. It's wonderful to hear you'd visit again—that's the best compliment we could ask for!
We look forward to welcoming you back to Pendle Village for another shopping trip soon.
Wonderful place for a visit
Wonderful place for a visit, so much choice, amazing food and really pleasant staff.
3 juni 2026
Omdöme utan inbjudan
Svar från Pendle Village
Thank you for taking the time to leave such a lovely review. 😊 It's fantastic to hear that you enjoyed the variety of shops and departments, as well as the food and service during your visit. Comments like yours mean a great deal to the whole team.
We hope you'll make another trip to Pendle Village soon and discover even more on your next visit.
Friendly and welcome lots of areas to…
Friendly and welcome lots of areas to look at. The cafe is lovely too
31 maj 2026
Omdöme utan inbjudan
Svar från Pendle Village
Thank you for your 5-star review, James. 😊 We're delighted you enjoyed your visit and found plenty to explore around Pendle Village. It's also wonderful to hear you enjoyed the café during your trip.
We appreciate your support and look forward to welcoming you back for another day out soon.
You need to do something about the…
You need to do something about the provisions for disabled people....We couldn't access the top furniture floor at all.......It is the Law & your duty to make your shop accessible to all......
2 juni 2026
Omdöme utan inbjudan
Svar från Pendle Village
Hi Beham Peter,
Thank you for taking the time to leave your feedback. We're genuinely sorry that your visit was frustrating and that you were unable to access all areas of Pendle Village.
As a restored Victorian mill, the building presents some structural challenges, but accessibility remains extremely important to us. Over the years, we have invested significantly in improving access throughout the mill, including installing ramps to almost all areas and providing a powered chair lift where a compliant wheelchair ramp could not be accommodated due to the building's layout and safety requirements.
We appreciate that the chair lift may not meet the needs of every wheelchair user, particularly where a transfer is not possible, and we understand how disappointing that must have been when you were hoping to make a purchase.
For customers who are unable to access the upper furniture showroom, our team is always happy to assist by bringing furniture downstairs for viewing and comparison where practical. We would be delighted to arrange this by appointment to ensure the best possible experience.
We are continually reviewing ways to improve accessibility within the constraints of a historic building, and your comments will be shared with our management team as part of that ongoing process.
Kind regards,
Pendle Village
DO NOT BE DECIVED!!
DO NOT BE DECIVED!!
TOOK ALMOST £400 TO RETURN TABLE & CHAIRS WORTH £1,600. (MARBLE)
COMPANY IS "NOT" UPFRONT REGARDING RETURNS POLICY!!!!!
BE WARNED & RETURN SHIPMENT FEES!!!!
25 mars 2026
Omdöme utan inbjudan
Svar från Pendle Village
Hello Mrs Doherty,
We are sorry to read your review and appreciate the opportunity to provide some additional context.
The dining table and chairs supplied were delivered as ordered and were not faulty. Following delivery, you contacted us to arrange a return as the finish of the marble table top was different from your expectations.
As this was a change-of-mind return rather than a product fault, the return was handled in accordance with our Returns Policy, which is available on our website prior to purchase. Before proceeding, we provided a full breakdown of the applicable charges and obtained your agreement before arranging collection.
The deductions applied reflected the genuine costs associated with delivering, collecting, and restocking a large furniture order. Unfortunately, these are costs that we incur from third-party logistics providers and therefore cannot be waived in cases where products are returned without fault.
We understand that returns of large furniture items can be frustrating and appreciate that you were disappointed the product did not meet your expectations. We continually review the information we provide to customers and value all feedback regarding the purchasing process.
We wish you all the best for the future.
Kind regards,
The Pendle Village Furniture Team
Excellent service
Excellent service.
I ordered a mattress, it was delivered very quickly. Brandon and Jacob (the delivery team) were brilliant.
A very professional service from start to finish.
I will always shop there for anything furniture related in the future.
Highly recommended.
18 mars 2026
Omdöme utan inbjudan
Svar från Pendle Village
Thank you for the fantastic review, John!
We’re delighted to hear you’re so pleased with your new mattress and the service you received from start to finish. Brandon and Jacob will be really pleased to know they made such a positive impression — we’ll be sure to pass your kind words on 😊
It’s great to hear you’ll be returning to Pendle Village Furniture for future purchases, and we truly appreciate your recommendation. Enjoy your new mattress, and we look forward to welcoming you back again soon!
Amazing Service
Bought 2 Recliner sofas.. All good loving them. Service was amazing. Thanks Katy
20 januari 2026
Omdöme utan inbjudan
Svar från Pendle Village
Thank you, Ahmed!
We’re so pleased you’re loving your new recliner sofas 😊 Great to hear Katy provided amazing service too — we’ll pass that on!
Enjoy your furniture, and thanks again for choosing Pendle Village Furniture.
Ordered a 3 door wardrobe it was…
Ordered a 3 door wardrobe it was delivered on the date they said and assembled with no mess or fuss.Very good customer service and helpfull staff .
12 november 2025
Omdöme utan inbjudan
Svar från Pendle Village
Thank you for your review, Irene!
We’re so pleased to hear everything went smoothly with your 3 door wardrobe — from delivery to assembly 😊
It’s great to know the team looked after you well. Thank you for choosing Pendle Village Furniture!
Mattress delivery
I had a mattress delivered by Brandon and Jacob. Very expertly done. Polite and took their shoes off. Took the mattress upstairs for me and set it on the bed.
Quick and efficient. Thank you
4 februari 2026
Omdöme utan inbjudan
Svar från Pendle Village
Thank you for your lovely review, Susan!
We’re so pleased to hear Brandon and Jacob took great care during your mattress delivery — professional, polite, and efficient 😊 We’ll be sure to pass your kind comments on to them.
Thank you for choosing Pendle Village Furniture, and we hope you enjoy your new mattress!
Wrong dining table delivered
I ordered the 200cm Bianca Oval Dining table - only for Pendle Village to send the incorrect dining table. After waiting 2 weeks and courier came at 5am to deliver, only to realise Pendle Village sent the wrong table. Such a huge disappointment, please see attached the incorrect dining table on the van. Lack of customer care nor attentiveness to confirm if right table has been loaded, such a shame. I was extremely excited to be hosting a large party on the day of delivery of this table, only for this be failed by Pendle Village, absolute disaster. It’s also a challenge having a chat with the manager as he comes across quite rude and keep interrupting and cutting off my conversation, he doesn’t take any accountability nor responsibility.
18 januari 2026
Omdöme utan inbjudan
Svar från Pendle Village
Hi Sunny, thank you for taking the time to share your experience. We’re truly sorry for the disappointment caused when the incorrect Bianca Oval Dining Table was delivered, especially as you were preparing to host a special occasion. We completely understand how upsetting and stressful this must have been.
We take full responsibility for the incorrect item being loaded and have addressed this internally to strengthen our quality checks and training. The delivery time was arranged at your request, and despite difficult snow conditions, your order was dispatched within the quoted 5–10 working days. Once the issue was identified, we acted quickly to deliver the correct table and collect the incorrect one within a few days.
Our customer service team remained in regular contact throughout, and our store manager personally reached out to apologise and offer compensation as a gesture of goodwill. We’re very sorry to hear that you felt dissatisfied with those conversations — this is not the experience we want any of our customers to have.
At Pendle Village Mill, we care deeply about both our products and our customer experience, and we regret that on this occasion we fell short. Your feedback has been taken seriously and will help us improve moving forward.
Customer Service
Spoke to a colleague called Jawad, absolutely amazing service, helped my mum with buying some
furniture, she was so grateful for the help! Couldn’t be happier!!
15 augusti 2025
Omdöme utan inbjudan
Svar från Pendle Village
Dear Faseeha, thank you for your kind words and for shopping with us. We hope your mum enjoys her new furniture! Best wishes
The Best Company I've had the pleasure to deal with!
At last a company who answer the phone when you call! Katy was the very helpful and kind person who helped me choose a swivel armchair. After placing my order online I was thanked by her. Within days I was called to arrange delivery. The chair arrived on time and is perfect. Thank you.
28 juli 2025
Omdöme utan inbjudan
We purchased a beautiful Zen desk and…
We purchased a beautiful Zen desk and are very happy with it. Excellent quality product and exceptional customer care with great communication throughout!
24 januari 2025
Omdöme utan inbjudan
So happy
Yesterday we had laminate flooring installed by steve who was excellent, absolutely thrilled with it
4 november 2024
Omdöme utan inbjudan
Svar från Pendle Village
Dear Sharon,
Thank you for your feedback. We’re pleased to hear that you’re happy with your new laminate flooring and that Steve did a great job with the installation.
If you need any assistance in the future, don’t hesitate to get in touch.
Best regards
good
good service left everything tidy after delivering my furniture.
very nice friendly staff would recommend Pendle Village Mill Furniture department if you are looking for new furniture.
good experience when going to chose my new sofa and chair no sales pressure from salesman,
28 augusti 2024
Omdöme utan inbjudan
Excellent service
Heather in the furniture department was extremely helpful, very polite, and helped us to decide on accessories to match the suite. I would recommend Pendle village furniture to friends and family in the future.
16 augusti 2024
Omdöme utan inbjudan
Svar från Pendle Village
Hello Susan, thanks for choosing Pendle Village for your furniture and home accessories. We're pleased to hear you are happy with the customer service and thank you for recommending us to others. Best regards - the PV Team
Lovely sales people
Lovely sales people, lovely services, went above and beyond delivering two beds, well past the closing time of the furniture department.
Thank you David
30 juli 2024
Omdöme utan inbjudan
A fantastic place to visit
A fantastic place to visit, with great staff who always welcome you with a smile and a conversation. Lovely fashions, books and footwear as well as lots of beautiful and unusual plants. The cafe is superb and another bonus is that it's dog friendly.
1 juli 2024
Omdöme utan inbjudan
Svar från Pendle Village
Dear Joanne,
Thank you for your wonderful 5-star review! We're delighted to hear that you enjoyed your visit to Pendle Village Mill. Our team takes pride in providing a welcoming atmosphere and exceptional service, so your kind words mean a lot to us. It's great to know you appreciated our fashion, books, footwear, and unique plants, as well as our superb café. We're also glad your furry friend could join you. We look forward to welcoming you back soon!
Best regards,
The Pendle Village Mill Team
unsuitable Sofa.
My friend purchased a settee from pendle village mill .
Unfortunately when she got it home it wasnt as comfortable as she had hoped.
Feeling very disappointed she contacted the mill who were very understanding.They invited her to come and choose another settee ,which she did and they arranged to exchange this for her original purchase.Every effort was given in helping her choose a comfortable settee which she now has.A brilliant service.Thank you pendle village mill.
11 maj 2024
Omdöme utan inbjudan
Svar från Pendle Village
Dear Susan,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that your friend's experience with Pendle Village Mill was positive despite the initial disappointment. Ensuring our customers' comfort and satisfaction is our top priority, and we're glad we could assist in finding the perfect settee for her. Your feedback helps us to continue providing excellent service. If you or your friend need any further assistance, please don't hesitate to reach out.
Warm regards,
The Pendle Village Mill Team
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