PB Tech Omdömen 109

Ordered online for a last minute gift as it was intended for a birthday with the promise of same day shipping. Almost a week later the package has not been sent and they have not returned my emails to two seperate addresses. Which has now passed the birthday and I’ve had to purchase the item from a seperate business. Will be requesting a refund through my payment service. Shocking service and lack of response.

Rude Chinese staff, literally no product knowledge. Strange why PB tech has more than one account on here. Not going to get stressed and disrespected when I should be looking forward to buying new tech. Left me leaving the store unhappy and humiliated. Hope nobody else has to go through what I have because buying new tech should always be a positive experience.
Please do better PB tech.

Hello,

I put my laptop into PB-tech 8 months ago to repaired. I still do not know when I will be getting this laptop back.

Very disappointing. Cannot recommend them to anyone.

I regret ordering from PBTech and would NOT recommend them. Their return policy is confusing and impractical, especially for international customers. I ordered a product unavailable in the US, and while it took about a month to arrive (which was expected), the packaging was damaged.

Worse, the product was faulty, and returning it has been a nightmare. I've been trying to return it for a month, but their Return Authorization (RA) numbers are only valid for 10 days. As an international customer, it takes longer than 10 days for USPS to deliver the return, meaning the RA number expires before the package even reaches them. After 10 days I will need to request a new RA number to return it but it will already be on the way to them. This makes their return process nearly impossible to navigate.

PBTech needs to improve their packaging, customer service, and especially their return policy to accommodate international customers better.

PB Tech is a trustworthy company, and I have been buying my IT stuff there for many years.

I cancelled an internet order for a phone case prior to it being packed but it was still sent and I was charged for it. It was of little value so I didn't bother sending it back, but it seems like the staff don't look at their own systems before processing orders for the courier, or their systems don't work.

I've had ok experiences with them in the past so my review is 3 stars for this reason. This review was prompted by an email from them asking their customers to support them by writing trustpilot reviews.

I'm using a VPN when writing this review and am actually based in New Zealand.

You can't have a rating lower than 1?
That's a shame, I also notice that PBTech sift out negative reviews or my last one would be there.
My experience has been a complete nightmare and I suspect that PBTech are simply mucking me around, they sent my board back under warranty to the supplier with the wrong details after having being provided video evidence of the fault and because of that the supplier updated the BIOS and sent it back. PBTech are saying they can't get a replacement from their supplier and their supplier is saying they don't know if they have a replacement because their system can't tell them - so someone is flat out lying to me. This has been going on for over three months now and I the customer am the one that's getting the run around. I tried going through the warrantee process and doing things their way and wasted two months and now I feel that PBTech and their supplier are trying to force me to do things their way because they don't want to fix the problem the way it should have been fixed in the first place... Both the supplier and PBTech have been an abject failure and this is despite involving the companies CEO. This will be the first of many reviews which I plan to place anywhere where such reviews can be placed after all you wont see them on PBTechs site - that is for damned sure, all their reviews make them sound like they glow and the sun goes out if they sit down.

Everything went wrong. The device didn't work. When I returned it the guy wrote down "finlayurtnetr" as my email address. It has been 25 days and I still don't have my money and they have my device.

Unbelievable that a company can do this. Atrotious, outrageous and unbelievable.

Buying Pixel phone. Sales person not that helpful with info on phone apart from add ons such as warranty and extra things to buy like ear buds. They did however put sim in for me. Advertised as coming with a nest hub and chrome cast. For this however you had to come back the next day to collect.