PayRange Omdömen 123

The worst app and customer service EVER. Four times in last few months, PR has 'added funds' that I didn't authorize. Last incident four days ago -- $125! When you're on a fixed income and it's end of month, it's a nightmare to wait 3-5 business days for a refund. Customer service will not tell me how to add my email address to my account, so it takes forever to reach them for help.

It overcharges For a transaction fee for instance an actual load charge is $1.75 but the pay range will take 2.0 - 2.25 which means 77.77 -87% percent of the cost.

This is over the cost of the senior independent living. But not sure where else!

Moreover, when you call support if the machine is stuck with your payment; the option is to put it on hold and go get the change.

The machines don’t work but I was charged TWICE. Can’t reach a customer service for help - no answer from the email.

The worst. Since my complex has started using payrange, the machines are always broken and the app tends to randomly just take money and then it takes forever to resolve the situation and get your money back- if you do at all. Total scam. If your complex moves these in- move out. That is a sign your complex has given up trying for any good standards.

Stupid. They wont refund my deposit because its been past 90 days of me searching for a machine close to me as i did it while traveling, and the machine failed to connect then. Dont bother. Use cash.

I added $3.50 to payrange for my son to do his laundry. Somehow it took an extra $100. I've been trying to get a refund since December 23. I've called and left Several messages.Emailed them several times m I'm sick of them! Completely ignoring me!!!

On my app that I downloaded for Pay range. It says buy now pay later since Im a loyal customer I have tried everything to get this feature. I've e-mailed Pay range many times to get the same response which does not help me at all either it's false advertisement for them to post that in the app. or they just don't care about their customers or it's both either way that is not how you treat your loyal customers !!

I was overcharged, but after submitting a complaint they refunded my money, so I am happy about that.
The app still has unnecessary intrusive ads and is not that pleasant to use.

The system works well on 20 machines in our resort for over a year now. Good reporting and timely payments. Fees are reasonable and modules are reliable (except the user errors). We ordered 2 timer modules over a year ago. At the time, their website said it had 6-8 weeks lead time. It still says so, but they are not able to ship these units for 11 months now because of their supply chain issues. Knowing the problem, they still keep accepting orders with the same 6-8 weeks notice.

Update: the module is not available anymore so we had to build ourselves for dryers with mechanical timer. They let us use the payment for other modules.

If I could rate this business zero I would. This is what they are a big zero. Take people's money. Imagine all the dollars they steal from each customer. The refunds nott completed. I don't care if its 50 cents its my 50 cent I work for not Pay Range. The laundromats need to stop using there services. The customer service line is a big joke. They don't return emails. I am starting to wonder are they robots like the chat. The first time I
used their app I used the wrong machine and got refunded. This last experience the machine said one price but the app took more money than what the machine stated. I requested a refund and was advised I would get a 1.00 back but instead they azz took my 1.00. I reached out to them several emails and no response other than someone is working your request. They will never get another dime like my place where I live at the machines are garbage

Thanks for ruining laundry. May god have mercy on your soul

These people are rip off city. I lost $20 in their machines, contacted them 6 times, reported them to the better business bureau and they didn't even respond to them. Hopefully businesses will stop using this despicable company

The BBB website says this business is out of business
They are fraudsters; file a complaint with the FTC so they will be fined and shut down, and more importantly others won't be preyed on; any amount of funds they keep that is yours is a crime; any
Reportfraud period gov forward slash hashtag forward slash assistant, or just google report a business for fraud

I use this application, but every time I need to refund because one the machines didn’t work, the chat center seems that don’t understand and keep asking me what I need. Then I followed the instructions for refund, then says that there is not an email attached to my account. But every time I add founds to my account I have a receipt on my email.
My point is that every time they don’t refund the money, is money that they steal from every customer. I know is only 2 dollars but is not the amount of money is the act that bothers me.

Did over $1000 in sales then they just turned my account off saying they needed more verification after people have already bought from our vending machine. What a joke, definitely a fraud company.

I just moved from my building and contacted them for my refund. I asked them for a 3 month run down of my account, they refused. they are fraudulent. they stated that they refunded me $25 that I have yet to see. I have bee going back and forth for 3 weeks now. I know I had more money than $25. why would it be exactly $25 with no change it's not $24.75 it's exactly $25 which is not possible. They are keeping part of my money these people are crooks . I recommend all these HOS or Apartment owners that use them to go elsewhere. there are other good companies out there. these people are thieves.

App suddenly stopped working. They say to update google play to v13. That's impossible, I HAVE VERSION 23. These people must really want to go out of business. I say... HELP THEM go out of business. Terrible app, stole $25 from me, they say to get it back i need to load the app but the app won't load. These people are CROOKS.

I contacted PayRange and PayRange will not issue a refund for my remaining balance because of an arbitrary 90 day return policy. I am not asking for the refund of a good or service; I am asking for my own money that is held by PayRange without my consent. There was no reminder that I only have 90 days to get my balance refunded. I cannot find any local businesses that accept PayRange as form of payment. I would like the remaining balance refunded.

Payrange used to work great...then they forced me to update the app. Never a good omen. Since then the app won't talk to the machines half the time and the other half of the time the app says the machines are unavailable. What?....at that time all of the machines were not in use. I had to scrounge around for quarters real quickly because I already put in the soap. Tried Emailing the company and it took forever to get a nonsense answer back. The company must have been sold to some overseas Aholes who are trying to run a cheap ship. Don't bother using Payrange any more.

When I initially signed up for PayRange, I did so using an email address that the phone app saved after that first use and subsequently always used as the default value when opening the app. That's important because there's no question as to if I were using the right address to sign in today because it's always the same value and is present without me touching anything.

I'd been using the app for about a half-year or so with no problems. Today, the app opens with me logged out but with the email address already populated so I only enter the password (stored in a password manager so I know that isn't wrong either) but login fails and the password recovery button did not send an email back to the address even though the message after I tapped even though it said it did.

So, somehow, my email address was no longer recognized by their system and there was no way for me to recover it using their automated password recovery and I needed help to find out what happened to my account. However, I had to wash my clothes right then so leaving the same address in the username field - as I always had - I tapped the create account button and, of course, started with a zero balance so needed to charge new funds to the account - losing the money I already should have had in the original account under the same email address.

I contacted support immediately afterwards, explaining the situation. They were initially helpful and I provided as much information as I possibly could but it soon became clear they were not interested (or perhaps not capable) of figuring out the root cause "How did this account disappear?" and how to restore the balance I'd already paid for.

After an 8 email exchange, where I did my best to provide useful information for them to investigate find out what happened and why, I received a terse request for the email address to issue a (wrong) refund for the amount remaining in the "new" account after I used some of it today to wash my clothes, not for the amount remaining in the originally created account that is now forever lost.

So the lesson I've learned is not to charge any amount to my PayRange balance I am not ready to lose should there be some non-trivial issue their support team needs to investigate. I'm certain that if my problem were simple, they would have taken care of it and I'd be happy right now but since it wasn't, this happened.

While it did cost me a little bit of money, I'm glad I learned that lesson. When all the technology works, it's great! Just be sure to not have any problems that require non-trivial assistance and you'll be a satisfied customer!