Dearest Paul Smith team, I would like to congratulate you for having Jamie in your team who helped me out a rare scarf with kindness and utmost, excellent service which I do deeply appreciate and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The experience provided by all of the staff at Paul Smith is first rate. I have been a customer for over 30 years and the service feels personalised and I love the products - they’re unique. It’s so... Se mer
I have been buying clothes and shoes from Paul smith for over 30 years and the quality is outstanding and lasts years. Most importantly, the companies customer service is amazing. I have always receiv... Se mer
First time using the "concierge - try at home before you buy" service. Worked perfectly - selected three items in multiple sizes. Appointment agreed online. Concierge turned up on time, very helpfu... Se mer
Företagsinformation
Skrivet av företaget
Paul Smith is Britain’s leading independent design company. Paul Smith champions positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration.
Kontaktuppgifter
Poplars, NG7 2PW, Nottingham, Storbritannien
- +44 (0)115 968 5821
- customerservices@paulsmith.com
- paulsmith.com
4,5
Utmärkt
435 omdömen
Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service for beautiful fashion
Satisfied customer! I love the designer, but a wallet I bought started coming apart too soon in its life. Great customer service response The representative communicated quickly, clearly, and amiably, and they collaborated with my local shop, and a replacement is in the mail.
10 september 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Heather!
Thank you for taking the time to share your feedback with us.
I'm sorry to hear that there was an issue with your wallet, although I'm delighted to hear that we were able to help resolve this quickly for you. I very much hope that the replacement serves you well!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Great customer support from Jemma
I had an issue with a Paul Smith hoodie I bought over the summer. I raised the issue with the Paul Smith customer service department & liaised with a member of the team called Jemma.
Jemma responded to my email quickly, was extremely polite & friendly & resolved the issue with a minimum of fuss.
I thought Jemma was a great ambassador for Paul Smith.
I really like Paul / Paul Smith clothes & I hope to buy lots of his garments in the years ahead.
5 september 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Ian!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Jemma was able to help with your issue. I will pass on your compliments and make sure she knows that you appreciated her help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Loyal 40 year customer lost forever
I have been a loyal customer of this brand for nearly 40 years spending what must be thousands of pounds in that time but the treatment I have received after the recent purchase of an incredibly expensive suitcase which failed after just one flight, despite a 'lifetime guarantee' means I not only have to write this review but I can no longer consider purchasing from the brand.
11 september 2025
Omdöme utan inbjudan
Svar från Paul Smith
Dear Peter,
Thank you for taking the time to reach out to us.
I have reviewed your correspondence with our team and have familiarised myself with your issue. I can see that the damage sustained to your case is not the result of a manufacturing fault but rather the way it has been handled on your recent flight. As such, the suitcase has not failed inasmuch as it has been damaged by mishandling. This has been verified by our own production team as well as that of RAWROW, the manufacturer.
We would like to emphasise that this should not have happened, but as it is not due to a manufacturing fault, we cannot accept a return in this instance. We very much appreciate that this is disappointing and as such, have advised you to reach out to the airline you flew with, citing the Montreal Convention, which addresses such issues.
We always do our utmost to help our customers, especially ones as loyal as yourself, and it would be such a shame for you to turn your back on us over this issue. I can see that my colleague has urged you to reach out to the airline as soon as possible, as delaying this may make a claim more difficult. I very much hope that you are successful in this claim.
Kindest regards,
Paul Smith Customer Experience
Jemma was very quick to respond and…
Jemma was very quick to respond and very understanding of my feedback as well as took into consideration I am a loyal customer who loves Paul Smith and have done for many years. I really appreciated the human interaction and professionalism, Jemma is awesome!
7 september 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Martin!
Thank you for taking the time to share your feedback with us.
I'm pleased to hear that Jemma was able to help with your issue. I will pass on your compliments and make sure she knows that you appreciated her help!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Quality clothing and accessories
Nothing is too much trouble Returning an item is very easy
25 augusti 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning!
Thank you for taking the time to share your feedback with us.
It’s a shame to hear that you had to make a return, but I am pleased to hear that you found the process easy to deal with!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Top quality
Top quality customer service to go with a top quality brand. Absolutely nothing negative to say.
3 september 2025
Svar från Paul Smith
Good morning!
Thank you for taking the time to share your feedback with us.
What lovely, kind words! I'm delighted to hear that we were able to help.
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Exceptional service
Exceptional service , speed and efficiency was first class and try before you buy a great concept as sizes differ on some brands
2 september 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Lee!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
When I entered your Mayfair store from…
When I entered your Mayfair store from the door at the corner there was 1 male employee inside the space. He didn’t look up from his phone and didn’t say hello and of course did not ask what I wanted. Further on I found a very nice young lady who helped me to find the right sweater.
When I left the shop through the same door the guy was still occupied with his phone. No good buy, no thank you for visiting- nothing. Very disgusting.
5 september 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Uli,
Thank you for taking the time to reach out to us.
I’m sorry to hear that your recent experience in our store wasn't the most positive. I have passed on your feedback to the manager of our Mayfair store to investigate this. We always want to make sure that our customers feel welcomed and attended to as soon as possible.
I am pleased to hear that you then received good service from another member of staff who was able to help you find what you were looking for. I very much hope that any future store visits are much more in keeping with this.
If there is ever anything that we can do to be of assistance in the future, please don’t hesitate to reach out to our Customer Experience team, and we will be happy to help.
Kindest regards,
Paul Smith Customer Experience
Fantastic customer service
Just a great company to deal with it’s so refreshing to be able to deal with a member of staff who is helpful and real!
3 september 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Derek!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with our team.
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
I’ve been shopping at this store for…
I’ve been shopping at this store for over 40 years (since my teenage days) so coming back into the store as an overseas visitor all the excitement and nostalgia came flooding back to me. To be greeted by Roger’s warm, courteous service was a blessing. I walked into the Covent Garden store for a browse and walked out with 6 beautiful items and was so happy with my purchases. To Roger, thank you for your great customer service and style advice and laughs. You are really good at what you do. And to Callum, thank you for being Roger’s side kick.
4 september 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Kee!
I'm delighted to hear that you are such a longtime fan of the brand and that we can still bring you the same joy as when you first shopped with us! We look forward to seeing you again on your next visit!
I will pass on your kind words to Roger and Callum. If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Ordered a bag fo my wife as a present
Ordered a bag fo my wife as a present, unfortunately the strap was too short for her liking.
Due to being late relative to the return period a normal refund was possible, however a voucher was given upon return even though they were not obliged to it.
Great service the whole way through.
2 september 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, John!
Thank you for taking the time to share your feedback with us.
I'm sorry to hear that the bag wasn't to your wife's liking. That being said, it’s great to hear that we were able to make the follow-up experience a positive one!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Svar från Paul Smith
Good morning, Mark!
Thank you for taking the time to share your feedback with us.
What lovely kind words! I will make sure that Jemma knows how much you appreciated her help.
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
I had an issue with a purchase.
I had an issue with a purchase.
Once messaging Jemma, dealt with my issue and was incredibly helpful with all aspects of making sure everything was corrected for me.
Kept in contact with me from the start to finish.
Couldn’t praise her enough. Thank you so much for all your help!
24 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Gemma!
Thank you for taking the time to share your feedback with us.
What lovely kind words! I will make sure that Jemma knows how much you appreciated her help.
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Very slick service
Very slick service - my contact (Jemma) sorted the query immediately - top class!
29 augusti 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Martin!
Thank you for taking the time to share your feedback with us.
What lovely kind words! I will make sure that Jemma knows how much you appreciated her help.
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Excellent customer service from Paul…
Excellent customer service from Paul Smith. Answered and resolved my query on the same day. Can’t get this service elsewhere.
28 augusti 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Bal!
Thank you for taking the time to share your feedback with us.
It’s great to hear that we were able to resolve your request so quickly!
If we can ever be of assistance again in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Love it
Love it, high quality fabrics. I always buy their polo shirts and belts, i love the designs and the little colorful details they put on them. Nice collection and service.
14 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Karlo!
Thank you for taking the time to share your feedback with us.
It’s great to hear that you're such a big fan of our products, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kindest regards,
Paul Smith Customer Experience
Great customer service and interaction…
Great customer service and interaction from the young lady( Evie From your Nottingham store) that attended to my needs, would recommend this branch, the staff member was an assist to the brand proving that the high street stores need to stay, you can't get that service online
25 augusti 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good afternoon, Nick!
It’s great to hear you’ve had such a positive experience with your recent visit to our store! We look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
My exchange on the shoes was easy and…
My exchange on the shoes was easy and fast - thank you
21 augusti 2025
Svar från Paul Smith
Good afternoon, Mr Penniall!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your shoes, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Shopping at Paul Smith is always a…
Shopping at Paul Smith is always a pleasant experience and especially at my local branch - Canary Wharf where I find the staff to be friendly, helpful and extremely good at providing a high level of Customer Service. I love the quality of products available and have bought this brand for many years. Recenlt I bought a suit at my local branch and could not have felt better treated by the staff and the whole shopping experience was very high quality.
3 augusti 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good afternoon, Dean!
It’s great to hear you’ve had such a positive experience with your suit and that the store looked after you throughout the process. We look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Outstanding customer service again
Outstanding customer service again. Friendly. Quick to respond super helpful with hunting down a beautiful jacket for a special occasion.
19 augusti 2025
Svar från Paul Smith
Good afternoon, Amanda!
Thank you for taking the time to share your feedback with us.
It’s great to hear that we were able to source your jacket for you and I hope that you were delighted with it when it arrived!
If we can ever be of assistance again in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.