Whilst in London I visited two different Paul Smith stores to purchase clothes. I found the staff in both stores to be very professional and really helpful without being pushy. I also shop at the Pau... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Dearest Paul Smith team, I would like to congratulate you for having Jamie in your team who helped me out a rare scarf with kindness and utmost, excellent service which I do deeply appreciate and... Se mer
The experience provided by all of the staff at Paul Smith is first rate. I have been a customer for over 30 years and the service feels personalised and I love the products - they’re unique. It’s so... Se mer
I have been buying clothes and shoes from Paul smith for over 30 years and the quality is outstanding and lasts years. Most importantly, the companies customer service is amazing. I have always receiv... Se mer
Företagsinformation
Skrivet av företaget
Paul Smith is Britain’s leading independent design company. Paul Smith champions positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration.
Kontaktuppgifter
Poplars, NG7 2PW, Nottingham, Storbritannien
- +44 (0)115 968 5821
- customerservices@paulsmith.com
- paulsmith.com
4,5
Utmärkt
435 omdömen
Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought a Paul Smith suit to travel in…
Bought a Paul Smith suit to travel in from the Nottingham store, great service, had it measured and fitted/tailored, with a great result. The suit is perfect for long days travelling for work and looks sharp coupled with a shirt or T-shirt. The notts shops is cool with a great vibe and staff.
7 juni 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Mike!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your suit and that the store looked after you throughout the process. We look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Paul Smith try before you buy
I like Paul Smith T Shirts, Polo's, sweats and hoodies and using the try before you buy set up is a great way to assess any items i'm considering purchasing. It's a very easy process and there are good comms on how it all works.
25 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your recent order, we look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Really good feature
Used the try before buying feature which was really useful in being able to try for size and style before buying
15 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good afternoon, John!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your recent order, we look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Paul Smith/Harpers - Try before you buy
Just used Paul Smith/Harpers, “Try before you buy” service. Meant I could order different sizes before paying, apart from the £5 admin, so no money left my account until I found the right fit
Will definitely use again
17 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Tony!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your recent order, we look forward to seeing you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
First time shopping with Paul Smith
First time shopping with Paul Smith. Really quick delivery of my online order, suit well packaged and high quality.
Look forward to browsing more
23 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Bob!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Hi there Jemma.
Hi there Jemma.
Thank you for such a prompt reply to my question on P.S. Aftershave, very much appreciated. Fingers crossed, it may appear once again in the future.
Yes, I had lovely 'damp' weekend, hope yours went well also. Re: James Hunter.
21 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, James!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with our Customer Experience team. While we weren't able to resolve your enquiry ideally this time, we very much hope to do so next time! I will pass on your kind words to Jemma.
Please don’t hesitate to reach out to us again, we will always do our best to help!
Kind regards,
Paul Smith Customer Experience
I have been a fan of Paul Smith for a…
I have been a fan of Paul Smith for a long time and having recently moved to Europe I was missing popping in my local store in Notting Hill. I recently made some orders online and the delivery was really smooth. My last order was handled by Guy from the Nottingham store who transferred a couple of items that were sold out online to Jemma from the e-commerce store. They were both really helpful and great in making my shopping experience hassle free and very pleasant. A big thank you to both!
16 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Flaminia!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with not only the brand as a whole but more specifically your recent order. It is great to hear that the stores and our team were able to work together, and even though you are no longer able to visit the store directly, you can still get the same great Paul Smith experience!
Hopefully, you continue to shop with us online, and you know that we are always here to help out with any difficulties!
Kind regards,
Paul Smith Customer Experience
Fantastic after sales service
Absolutely fantastic after sale service My problem was resolved very promptly and efficiently.
A big thank you too
Jemma
Paul Smith are lucky to have such good staff
22 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Viki!
Thank you for taking the time to share your feedback with us.
What lovely kind words! I will make sure that Jemma knows how much you appreciated her help.
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
I’m a regular shopper at PS and love…
I’m a regular shopper at PS and love the range. Recently I saw the new luggage line and was going on holiday in a couple of days. Customer service excelled and managed to ship the products next day in time to pack and take on holiday. Josh and who helped me out was great, super friendly and keen to assist however he could. It was a pleasure to chat with him and I feel the service was above and beyond most customer service interactions I have experienced recently.
22 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Mike!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your most recent order and that Josh was happy to go above and beyond to get the job done! If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
We hope you have a lovely time on your holidays and that you are delighted with your RAWROW luggage!
Kind regards,
Paul Smith Customer Experience
Always happy with PS clothes
Always happy with PS clothes, quick delivery but still have return phobia, not just PS anything I buy online
14 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good afternoon, Phillip!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon! We're always happy to make the return process as smooth as possible if needed.
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Cancelled order
Bought one of the wallets on sale for 128 euros. Cancelled because they did not have the stock that was advertised. This is absolutely unacceptable, and it is still being advertised as having enough stock. I don't even want to make another purchase as I am worried I still will not receive it. It is meant to be a gift for an event soon and now I will not have it. I thought it was a good deal as it was 50% off and just in my budget, but by the time it is actually back in stock I worry it won't be on sale anymore. Called customer service who were unable to tell me absolutely anything of what I can do or when it will be available again, and just left me on an awkward silence. I did promise to get this person their gift after I ordered it, so I hope it is back in stock and on sale in time for me to get it, and doesn't get cancelled again. I am honestly very upset and distressed because it is an expensive gift for a big event for this person, and I am saddened that I may not get it and now I have to spend my time anxious again looking out for when it might appear, or when it does if it is actually in stock or not.
I understand this is not on purpose but the lack of support from the company for something that is their fault is not promising. At least they offer a full refund, but I still need the actual product.
22 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning,
Thank you for taking the time to reach out to us.
I’m very sorry to hear about your recent order experience. I haven't been able to find your correspondence with our team initially, so I have requested some further information to get in contact with you. Once I find your correspondence, I will ensure that everything has been done to try to find a resolution to this issue.
I look forward to hearing back from you and hopefully restoring your faith in our brand.
Kindest regards,
Paul Smith Customer Experience
The try before you buy option is what…
The try before you buy option is what encouraged me to shop from Paul smith, but his T-shirts size is not really what it says! I always buy size L from many well known brands and they are true to the size, but Paul smith T-shirts size L are actually size M on me so I had to return both T-shirts that I wanted!
12 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Marwane!
Thank you for taking the time to share your feedback with us.
I am sorry to hear that you had a slight sizing issue with order but it is great that you utilised the Try Before You Buy feature to avoid this being a larger problem than it needed to!
If you ever need any sizing help or help with anything else, then please don't hesitate to contact our team!
Kind regards,
Paul Smith Customer Experience
The Harper try before you buy…
The Harper try before you buy arrangement was simple and efficient and very good.
11 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Great customer service 👏👏👏
Found a product on the Paul smith web page that
Was 20 % off the website said 50% off all sale products.
Contacted Jemma at customer service she sorted 50% off for me.
She couldn’t have been more helpfull.
Thank you Jemma.
17 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Hi Paul!
Thank you for taking the time to share your feedback with us.
It’s great to hear that Jemma was able to help fix your issue and hopefully, it is the last issue you face!
That being said, if we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Great service
Ordered some boxer shorts in two sizes as was unsure which ones would fit and I've bought enough boxers that I have been unable to wear (wrong size) or return (usual underwear exclusions), so I was quite surprised that you could get them on "Try Before You Buy". Simple service to use. Great service. Peace of mind. Bit pricey but go for the sale items and grab yourself a bargain.
8 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Pete!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Paul Smith customer service is…exemplary
Paul Smith customer service is exemplary both in my opinion and in my experience of having made around 10 online orders, both direct and via Harper’s TBYB
12 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Glynne!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your orders, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Try before you buy
First time using try before you buy will definitely use this service again.
10 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Lorraine!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your order, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
No pressure
Paul Smith, Try Before you Buy. Perfect for me as I don't enjoy outdoor shopping but do like Paul Smith clothes
10 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Kenneth!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your order, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Qualité médiocre
Chemise en seersucker orange foutue au bout d'une lavage à froid. La mauvaise réputation de la marque n'est donc pas usurpée.
1 augusti 2024
Omdöme utan inbjudan
Svar från Paul Smith
Dear Ludovic,
Thank you for taking the time to reach out to us.
I’m very sorry to hear about your recent order experience. I requested some further information so that we could get in contact with you, but if you could kindly reach out to us at customerservices@paulsmith.com then we will be more than happy to look into a resolution for you.
We appreciate your understanding whilst we work to resolve this for you.
Kindest Regards,
Paul Smith Customer Services
Only brand that consistently delivers…
Only brand that consistently delivers style and quality at a reasonable (sale) price. Sizing can be a bit hit and miss, but Try Before You Buy makes it risk free
9 juli 2025
Omdöme utan inbjudan
Svar från Paul Smith
Good morning, Tom!
Thank you for taking the time to share your feedback with us.
It’s great to hear you’ve had such a positive experience with your order, we hope to see you again soon!
If we can ever be of assistance in the future, please don’t hesitate to reach out to us.
Kind regards,
Paul Smith Customer Experience
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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