Very prompt, very professional! It takes the worry out knowing that I will be getting all my messages! I would highly recommend Pat live
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jessica Pacheco made the experience of signing up an easy one. Not to mention her personality! She made it fun. As someone who is just beginning his business, there are many uncertainties. One thing t... Se mer
I work for PATLive. In my 40 yrs of Call Center experience in both Management and call center agent there has never been a more comprehensive training program or high expectations as an agent I have e... Se mer
I have been using Patlive for years. They're not perfect but when issues arise they strive to correct them as quickly as possible.
Företagsinformation
Om PATLive
Skrivet av företaget
PATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.
Start Your 14-Day Free Trial
Skrivet av företaget
- Start Your 14-Day Free Trial
- Get started completely risk-free with our Free 14-Day Trial!
Kontaktuppgifter
4,9
Utmärkt
188 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very customer-orientated and highly…
Very customer-orientated and highly reliable. Thank you very much for the excellent and friendly service!
15 juni 2020
Omdöme utan inbjudan
Svar från PATLive
Thank you for the kind words, Ralph! We really appreciate the review.
No help
My account went live without me knowing and I was charged no clue how to use this program or anything but I had to pay for
15 juni 2020
Omdöme utan inbjudan
Svar från PATLive
Hi Joe and thanks for taking the time to provide feedback. We’re so sorry about the confusion and issues you had with your free trial - we’ve tried reaching out several times to help you restart it, but as of yet have been unable to reach you. We’ll try you again, but in the event that we still can’t reach you, please contact us by phone, chat, or email anytime and one of our team members will be happy to assist you with reactivating your account and restarting your free trial.
Very friendly staff
Very friendly staff. But they were not always knowledgeable on questions asked about the service. Also it was sometimes a little difficult to schedule to speak to someone specific about a specific issue.
15 juni 2020
Omdöme utan inbjudan
Svar från PATLive
Hi Ada and thanks for taking the time to provide feedback. We’re really sorry to hear that the agent you spoke with provided a less than excellent experience, and we’ll certainly address this in their next coaching session. It looks like one of our team members was able to get in touch with you since then and was able to help you resolve your questions regarding your plan. Our team has also tried reaching out to assist with your requested script changes, but haven't been able to reach you yet. We'll try you again, but if it’s easier for you to reach out when it’s convenient for you, we’re available by phone, chat, and email 24/7.
Friendly greetings
Friendly greetings, and knowledgeable when it comes to realestate
15 juni 2020
Omdöme utan inbjudan
Svar från PATLive
Thank you for your review, Ronald!
I am still getting many hang up calls
I am still getting many hang up calls. I thought the solution was for the caller to be required to select #6 in effort to decrease the number of robot calls but this has not resolved the problem. To be effective, the required #6 should be placed before the announcement of my name so that I am not paying for hang ups.
23 april 2020
Omdöme utan inbjudan
Svar från PATLive
Hi Magdalena, thank you for the feedback. Upon further review of your account, we found an opportunity to make enhancements that we believe will help with the hangups. We have made the adjustments and credited your account for all the hangups last month. Thanks again for notifying us of the issue and please do not hesitate to reach out, we're here 24/7!
Rep was professional and courteous.
22 april 2020
Omdöme utan inbjudan
Svar från PATLive
Hi Tyrone, we really appreciate the compliment about our awesome support team. We enjoyed speaking with you recently to see if there's anything we can do to improve, we're glad you're so happy with your service. Please reach out if we can ever be in assistance, we are here 24/7!
I was very pleased with the guidance…
I was very pleased with the guidance and direction I received when I called in to determine what "hang up" responses were. I had received six hang ups, with no leads. The feedback I got was very helpful.
15 april 2020
Omdöme utan inbjudan
Svar från PATLive
We're so glad, thank you Darel!
Svar från PATLive
Thank you Joana, our agents make us proud!
Love these guys very professional and…
Love these guys very professional and prompt ..
15 april 2020
Omdöme utan inbjudan
Svar från PATLive
We really appreciate the feedback!
Service and support have been excellent.
15 april 2020
Omdöme utan inbjudan
Svar från PATLive
Thank you so much for the review!
Professionals at what they do
I have never had a problem with the customer service, answering service and billing.
22 mars 2020
Omdöme utan inbjudan
Svar från PATLive
That's great, Oliver! Thank you for sharing.
Slow start - Good outcome
Had a few start up issues with scripts but once resolved the actual inbound call response was very well done. Satisfied with the services provided
12 mars 2020
Omdöme utan inbjudan
Svar från PATLive
Howard, we're sorry that we started off on the wrong foot. Custom call handling instructions can sometimes require a learning curve, we are so glad you're happy now. Thank you for the feedback!
On top of all calls
21 februari 2020
Omdöme utan inbjudan
Svar från PATLive
That is great feedback, thank you Carrie!
Svar från PATLive
We're so glad to hear that Cristoph, thank you for the review!
Great Customer Service
PATLive has helped my business grow and provide excellent service to my customer base.
16 februari 2020
Omdöme utan inbjudan
Svar från PATLive
That's fantastic Sheldon, thank you for sharing!
Excellent professional incoming phone…
Excellent professional incoming phone call monitoring service we've ever used in decades.
14 februari 2020
Omdöme utan inbjudan
Svar från PATLive
You're making us blush. Thank you for the review Don!
We were getting hundreds of spam calls…
We were getting hundreds of spam calls a month. We just couldn't take it anymore! So we hired Patlive to handle our calls. Now for a few hundred dollars a month, Patlive handles all our calls, freeing us up to run the business.
14 februari 2020
Omdöme utan inbjudan
Svar från PATLive
What a great use case, thank you for sharing Richard!
Stared good now terrible.
Been with this company a long time. Intially they were good but the service has gone down terribly. I have patients actively complaining how rude the agents are. Actively looking for another service.
14 februari 2020
Omdöme utan inbjudan
Svar från PATLive
We are surprised and sorry to hear this Suhyun and have requested a customer support manager review your account asap. We'll be reaching out today so that we can better understand what's been happening and hopefully resolve the concerns immediately. If it's still possible to earn back your trust, you have our assurances that we'll work hard to get it back.
Richard has been magnificent
Richard has been magnificent. A+ service and gets back to you in a timely manner.
12 februari 2020
Omdöme utan inbjudan
Svar från PATLive
Wow, thank you Dan! Our Product Specialists make us proud every day. Thank you for the review.
I like the service
I like the service, but there are a lot of times no one answers the phone. I get a text message every time a call is missed so I don't like that. I wish someone truly did pick up every time it rang as I understood that's what the service did. I do LOVE it when they do answer, and I think it is a great program.
3 februari 2020
Omdöme utan inbjudan
Svar från PATLive
Kat – Thanks for taking the time to speak with us on the phone the other day. We’re glad we were able to clear up the problem you were having with your call forwarding provider’s automated call screening process that was blocking calls from reaching us. If you have additional questions or concerns about your service in the future, don’t hesitate to reach out – our customer service team is available 24/7.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.