Paradise Fibers Omdömen 

What terrible customer service!
I placed an order in early February 2015. I had to write to Paradise Fibers to get a tracking number because they didn’t bother to send me one. Then, for some strange reason – and this was not Paradise Fiber’s fault –, my order wound up in Israel (I live in Canada). After a few fruitless exchanges with a customer service representative, I decided to call her. She sounds very nice over the phone. She’ll call you sweetie and what not and make many wonderful promises… which she won’t fulfil. I called again, but to no avail. I’ve read on Paradise Fiber’s Facebook page that this seems to be a recurring situation.
I strongly recommend not doing business with this company. If you have placed an order and are experiencing the same kind of problems I have, do like I did: save all emails and other exchanges and have your credit card company or Paypal reverse the charges. Good luck! I

I have ordered from Paradise Fibers in the past with excellent results. After my most recent order was listed as "processing" for several days (VERY unusual) I looked at other media (Facebook, ravelry, trust pilot, etc.) only to see that others were having delivery issues and that the day I placed my order, Paradise Fibers was doing inventory. I immediately emailed to inquire about my order and requested a response. That same day, my order status changed to "complete" and listed a tracking number. I just received my yarn - but at no time did I receive any communication or a response to my inquiry. This is a very different experience than what I have had in the past. I do not know if my order was shipped as a result of my email or if it was coincidence. I may order again, but with trepidation.

I placed an order with Paradise Fibers on 2-1-15, for in stock merchandise. Since I didn't receive it within 5 days, I tried calling to inquire about my order but no one answered the phone. I went on their website to initiate online chat, but that service was unavailable. I received no communication to let me know that my order was delayed, or had even shipped. I finally received it 11 days later on 2-12-15.

I placed another order with PF on 2-13-15. Again, no email communication about my order, saying there was a delay, or that it had shipped. I received that order 10 days later on 2-23-15.

It states right on Trust Pilot that PF ships nearly every order out same day, and you get a tracking number immediately after your order ships. Obviously not true.

Edit on 3-4-15: The same day that I left this review, it was flagged for being in violation of Trust Pilot policies, AND my Paradise Fibers online customer account was deleted (wiping out 3 1/2 years of order history, and deleting any unused Paradise Points I had accumulated). One of PF's employees, Laurie, confirmed yesterday that she "couldn't find" my account when she tried to credit points I had earned for Jan in their yarn club program.

Prior to this, I also made several attempts to leave a review about the obvious changes in fiber club no longer being a good value (shipments from Nov - Jan being below the $35 value I paid). Since I didn't rate my reviews 4 or 5 stars, they were deleted. Only positive reviews are allowed to remain.

Reputable companies look at negative feedback as an opportunity to focus on areas that need improvement, not as a reason to justify vindictive behavior, or attempts to cover up the truth. New management should be ashamed.

Edit on 3-14-15 to respond to post by PF: No name was given, but I'll assume it was Rachel. I have already put this most unfortunate situation behind me. I gladly forfeit any unused Paradise points I lost when my customer account was deleted, and the $10 credit I had earned in Jan yarn club. Using those points would mean that I have to place an order with Paradise Fibers, and I no longer wish to do business with your company. When you flagged my Trust Pilot review for being in violation of their policies, you lost me as a customer forever.

Do not trust this company. They don't answer their phones, emails, or messages. They don't care about their customers and in fact, are quite rude to them. I wouldn't shop here if THEY paid ME. You can't slam the door in a customer's face! The trickle-down effect has begun ... and another one bites the dust. I'm not worried. There's certainly no shortage of online yarn stores that deliver the pleasant business experience you can no longer find at Paradise Fibers.

I have been a loyal customer for several years. Service was always very prompt, courteous and a pleasure to order from. They were the best store I ever dealt with. Starting this past Fall communication went in the toilet, orders took forever to ship and emails without response. Time for online chat averages hold times of an hour if they are even on line. Emails take weeks to get a response. If your item is back-ordered or there is an issue with it you have to call them to find out. Fiber club quality dropped so that average box contents worth were 18-25$ where it used to rock before. Last straw was recently opened bags of fiber ordered at Christmas to find every bag was short an ounce or two. Think they need to get a new scale, if I order and pay for 16 ounces I expect 16 ounces not 14 (my scale is highly accurate and this was never an issue prior to the Fall always was at or over the amount I ordered). Good luck to them, they are going to need it if they plan on staying in business long term. At this rate, they will crash and burn which is quite sad.

Edited to respond to post by PF. When I realized I was short I did call (once) and I did email (twice). Did not receive any response but now since my review is standing publicly and this is now months later I get one? It's a little too late for that. Besides, why do you even acknowledge this after you flagged my review as a not confirmed purchaser simply because it is negative and make me jump through hoops to get it reinstated? Why would I even take a chance with this company again given all that I laid out?

I have shopped at Paradise for years now and have LOVED it...the selection, the prices, the deals, the shipping rates, the points, but the most important thing to me was the absoultely over the top customer service. I don't know what has happened in the last few months, but I once woud have given Paradise a five star review so I am quite sad to be giving them a one. My last few orders have had little to no communication, and I finally cancelled my latest since it hadn't even shipped after a week. I hope someday to find that Paradise is again Paradise not one of Dante's levels of Inferno! But until then, I will do my shopping elsewhere. Thanks for the good years, and I hope you get things sorted out!

To ridiculously slow. My orders used to get all the way to Texas in 2 days. Now an order I placed on the 4th is still not here 10 days later. Editing --When I placed this review, it was generated following my most recent yarn club transaction I believe, but I was waiting for the yarn order that took 13 days. It wasn't sent until 6 days after it was paid for. Regarding the yarn club transaction, an important part of the yarn club buying experience is posting on their Ravelry board and earning points, and the sharing of your projects with others. Unfortunately, even polite disagreements with the new management will get you banned from their board, which makes participation in yarn club quite unworkable. I would not have disagreed publicly with the new management if the new management would have responded to my private messages, but after waiting 3 days for that I gave up. The ban was the only response I was ever given. It was an amazing way to be treated as a customer.
Eta- my ravelry message was to PF management's account and I voice my doubts that it was unread. It was just implied that I must have been rude or harassed 'real customers,' everyone on the Ravelry board knows this is untrue. (An implied lie.) I have proved to trustpilot that I am (was) a real customer, which I never should have had to do, and every customer who was lied on by having reviews flagged for proof of purchase deserves an apology.

This place has terrible customer service. Back in December I ordered yarn online when they had a buy three get one free special, but only three skeins were delivered. No one ever contacted me to tell me that the fourth one wasn't available and it was still listed as being available on the website. After weeks of hearing nothing, I finally called. Turns our they didn't have it in stock and they had contacted the yarn company to obtain more. Why wouldn't someone reach out to me to tell me that's what was going on? Then it turned out that the yarn color was discontinued! I had to purchase it from a different company. They did give me a $20 credit and a free shipping code, but I still had to buy the yarn from a different. Then I used the free shipping code last week (February 4) and I still don't have the yarn (Feb. 11), even though I used the free expedited shipping code. After hearing nothing for five days, I contacted the company by both phone and via email and I still have no explanation as to where my yarn is and why my shipment wasn't expedited. This is ridiculous!

Paradise Fibers has lost my support. Being from Spokane I visited Paradise Fibers often and had the opportunity to take classes at the store. The way they have treated their employees in the last few months has made me see that they no longer are deserving of my business. Until a new store opens up in Spokane, all my business will go towards online retailers.

I am becoming more and more disappointed in Paradise Fibers since all the staff changes. Travis, Sara, and all the other staff members who have recently been sued, fired and pushed out are the ones who made the store great. You've always had a great selection and customer service and I've never thought twice about shopping in your store. Now, your customer service sucks and I will go out of my way to shop elsewhere. I've been so disappointed in your website (stating quantities that are false) and whoever it is who packed my most recent order. I ordered two skeins of the same yarn and I couldn't believe how poorly matched they were, which is just another example of the previous great customer service going down the toilet. Get with the program before you loose all your customers.

I love knitting and always need good material. I found this website and the quality of this yarn and needles is superb.

I have purchased well over $1000 worth of product from this company over the past twelve months and cannot believe the deterioration in customer service. They advertise that orders ship within 24 hours and that there is 3 day delivery to any state--not the case lately. For each of the past two orders I have had to call to initiate any movement toward getting the orders shipped. Very disappointing as I always try to support small family businesses.

Very disappointed with the lack of customer service. Emails/phone calls not returned, broken items and items not showing up.

I received everything thing I ordered fast and just as I wanted.Customer service was terrific!

As a knitter, I know that there are a lot of choices out there when it comes to shopping for yarn. But sometimes it's not the yarn selection that matters as much as the customer service. Paradise Fibers excels in that department. I had a question about matching colors, and it's hard to tell from a monitor sometimes. I called the store, explained what I was wondering, and instantly received helpful information. I ended up buying a color I hadn't considered, but when it arrived (promptly!) it was just what I wanted. I definitely recommend this store! They go out of their way to help.

Every woman should know this website. Would recommend to anybody looking for a good deal. Thanks!

I have (NAME) working with me to solve a problem. She has gone 110 % with assisting me. I am glad I have found Paradise Fibers and their excellent team....especially Rachel,

The customer service reps are very helpful, and the shipping is usually fast. I plan to order again!

I had first ordered from Paradise Fibers in the fall, and my order was processed quickly and the products were great. My next order had serious shipping issues -I requested and paid for UPS and they shipped via USPS. Needless to say the order was over a week later than I expected, and, since I am in Canada, I had no way of knowing when my order would arrive.

I had hoped that this was a fluke due to the holidays and recently made the mistake of ordering once more from Paradise Fibers. This time I requested Fedex shipping. Sure enough, we received a call informing us that the company cannot ship via FedEx (begging the question of why this is even an option), and asking if UPS would be acceptable. Sure, we replied. A couple of days later when we saw no shipping confirmation we checked the order and saw that it had, in fact, been shipped ... via USPS. Again.

Needless to say I have received no response to my inquiry about my order. While I expect that I will eventually receive my order, that won't be for at least another week or two. If I'm lucky.

I am very disappointed to see how far Paradise Fibers has fallen. Incompetent shipping, failure to deliver on customer expectations, and unresponsive customer service - - your money is better spent virtually anywhere else. I won't be ordering from Paradise Fibers again.

You guys rock! I have placed three orders with you and the timelyness of your processing, shipping and delivery is outstanding. I had a question about my last order and got on your live chat. I was connected to Nathan and he was the most helpful person I have run into for a looooong time. I will be ordering from you again and again. You have a wide range of product and your prices are excellent too. Love getting my bonus points too. I have sung your praises on all my knitting and crochet groups on facebook too. Thanks for everything.