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Palmetto Energy/Solar
Buyer beware!
I found out the hard way that Palmetto is just a shell sales and marketing company now and they told me as much on the phone. I read all of the reviews, saw the CNET article and the “This Old House” write up plus they offered a decent price. They handed me off to Poly Energy, who Palmetto said was a subsidiary, for the site work and installation. In late April 2026 my system stopped producing energy. I tried to contact Poly only to find they had gone out of business. I signed up for Enphase Care as I have an Enphase system. Enphase diagnosed that the problem required a site visit and it would be a month before they had an opening. I took the appointment and reached out to Palmetto for support. To put it very simply Palmetto drug their feet and lied to me multiple times. It took almost a month for them to even attempt to line up a site visit, they lied to me about Poly being a subsidiary, promised to pay my May electric bill but refused to put it in writing and then the ghosted me. I am considering referring Palmetto to the AG of Georgia as they are clearly engaging in bait and switch sales tactics. At the very least they are leaving customers who thought they were doing business with Palmetto high and dry with no support when the installers go out of business.

The rep for this company was the most convincing of all the companies. He offered a sign on bonus. All i wanted was a new roof, but adding solar seemed to make sense.

The roof took 3 months to complete. We got rained on, ceilings destroyed, and flooring warped. The company weaseled their way out of taking care of the damages.

I'm Latina, in East LA. This company has tried to swindle me around every corner. They completely installed beautiful black panels, neatly. They took photos, then replaced all the panels with sloppy, used, equipment. They left a mess in the yard and destroyed several plants.

They started billing us before the system was functioning properly. I haven't received that bonus they offered. We're paying over $1000/mo in electric costs due to this installation.

Fkg ridiculous!

So I left a review on Google. They replied back that it's based on a condition of a card. And the value of a card is what they pay. First of all, they never checked the condition. It was the dual downtown Patrick mahomes and Andy Reid, they offered 50% of the comps. This is the third time I've been there. If you actually Google the reviews the lowest review. First. Everybody has the same complaint. They want you to pay high dollar for your cards that you buy from them. But they don't want you to give you nothing for your cards. They only want to pay 50%. All I'm saying is, watch out for these guys. You're better off selling your cards on your own

I think your Reviews tells it all Very Bad 2/Star Ratings and Salesman Dishonest And Misleading to sell you something that is not true and the Lawsuits lining up to Sue your Company !

The guy who got us to sign the dotted line told us it would be $2500 to break the contract at any time. Now, when we want to cancel, they say that that was only for the 10 day signing contract period. Never never get solar with this company. Complete scam. We’re on the hook for 25 years now.

They have terrible customer service. I ended up being scammed with 2 contracts. One for $40,000 and the other $70,000. Had to pay $38,000 to break the contract. We weren't updated on anything, and they ended up forging our signatures on the contract. No upper management contacted us or got back to us to help us with the situation. Currently still paying the same price for electricity, the payment has not decreased with the solar panels. Worst experience we had with solar panels, do not recommend.

Charging me for services they are not providing. Solar Panels provided by Vivint Solar are billed via Palmetto. The panels are not producing as promised and I'm only getting a very small credit monthly for 20 panels on my roof which Palmetto charges me $147 plus tax for and for the 4th the panels only produced about a $13 credit on my electric bill. It was sold as producing 132% of my average usage. 4 months never got close so basically still paying my electric bill and Palmetto bill doubling my electric Palmetto passes me off to my electric company and Xcel Energy passes off to Vivint Solar no helps and now Palmento wants to bill be for a cancelation for a system that never worked.

I never realized how practical solar was before I started working with Palmetto. They were able to design a system for my dad that will completely replace his power bill and he only has to put panels on his garage. The garage is covered by a tree that he is planning on removing, and Palmetto's software allowed him to virtually remove the tree to see what the system would produce if the tree was cut down! They offer 3 (really 4) payment options: cash (or financing through a third party (esp. good if you have a low rate HELOC), financing through them, and leasing with a Power-Purchase Agreement (PPA). Not every home is a good fit for solar - you might have too many trees, an old roof, too many slopes or dormers, ect. What is nice about Palmetto is if you sit down with them and you're not a fit for solar they don't try to force you into getting it. One rep. explained his job to me like panning for gold - you are trying to find the gold (the houses that would benefit from solar), you aren't trying to find rocks and turn them into gold, or turn the water into gold.