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I ordered on 22nd July status still saying unfulfilled this happened once before and after I complained I did eventually receive order and I am thankful for that but the same is happening again I gave you another chance but I should have just went elsewhere you are so u reliable never again my order number ism#OP349255 Thankyou heather

They are a scam , I downloaded the qr scan, after they SHOP told me they were ready to send my purchase, so next I checked my email, sure enough, Paintly Shop stated they sent it and it was in transit, so I waited near on 2 weeks for it , still nothing so I qr scanned my track scan as there was NO actual tracking number, it claimed my parcel had been delivered 2 days ago, BULL S what waist of time and money I lost $63.oo. and I tried to email them , but kept coming back as Mailer Damon failure, so be aware shoppers, I have tried the support email 2 to times to paintly still NO response, its time for all us that have been exposed to this fraud to stand up, contact you local Authorities, even go through Consumers affairs, for in Australia , Try ACCC, if no luck there I would be contacting the AFP, that's Federal Police scam division to deal with this company.....

I have sent a number of emails in regards to the postage of my order with no response. Emails also bounce back
Saying the email address is incorrect even though it’s from their site.
I would like to know where my order is and when it will be delivered. I will be reporting their abn and contacting the office of fair trade as well. I have raised an investigation for fraudulent activity with my back

Placed another order on April 27, 2024, they charged my credit card $237.00 and will not respond to repeated emails to provide a shipping update or to cancel my order and refund the amount charged to
my credit card!!!!!!!!!
#0P349101 April 27, 2024 Paid Unfulfilled $237.00 USD

Joyce Arnold

Ordered in beginning of April, here we are June tomorrow and I still haven’t received, so have cancelled and are now not getting a response for my refund.
Do not buy from this company!

Still waiting on an order placed 6 weeks ago- still nothing. No response from emails requesting eta - shipping shows still in China!!!! Lost my money for sure.

Ordered start of March communication was good at the start after purchasing I read reviews and got nervous I was told there was a production delay which is fine I waited didn’t hear anything so I messaged again and was told it will be sent in the next week or so so waited again then nothing so I have emailed and no response now. I have spent over $100 and was really looking forward to paint this one 😢 I haven’t received anything

I'm having the same issue as everyone else. Purchaced an order early march. Never got a verification email. I contacted them early April and was told "Due to unforeseen production issues and downtime in our facilities, we have experienced unexpected delays in fulfilling orders, we anticipate that your order will be shipped out by next week". That was 3 weeks ago. And still nothing, not even a verification email. Don't waste your time with this company. Its disappointing as there was such a huge range of great looking products. Sadly, its not worth it.

8 Wochen nach Bestellung immer noch keine Lieferung, Mails werden nicht beantwortet - einfach unseriös, wahrscheinlich sogar Betrug!

The wait time on this order is unreal It has been 6 weeks !! I still have not received the order that was supposed to be shipped in less than a week and of course the payment was deducted from my account the next day The company does not respond to emails and the tracking system is a joke Byers beware to say the least

I haven't received my order and it's been over a month. I emailed multiple times and havent gotten a reply.

Update: they just commented below and said they would email me.... And did not. My email is Kyler.jane yahoo.com
I will update this if I receive an email

I have emailed them 3 times to see where my order is and no reply. Its been 2 weeks since I placed the order.

Ordered on 1/24, shipment did not arrive until 2/10. I'm almost through the painting and I feel like this company did a very poor job of color matching to the photo I provided. The colors of me and my partners shirts are so close to skin color/background colors and some of the highlights on the shirts do not match whatsoever. It doesn't seem like they color matched correctly, however I am still going to finish and gift this to my partner for Valentines day. I just will not be purchasing from this company again due to the shipping inconvenience and the overall experience with the colors being slightly off.

As below, if I could give 0 stars I would. I wish I’d looked on here before ordering as it looks like this website is a total robbing SCAM!! Never received a confirmation email but my money was taken, used the tracking on shop which first said it has been delivered 2 hours ago then said paintly haven’t even given it to the delivery company. I have tried contacting paintly via the website, instagram DMs, story replies, multiple post comments, fb messenger and NOTHING! I’ve even tried the email address provided to the reviewers below and it was rejected ‘as it believed my email to be spam’ DO NOT ORDER FROM HERE!!!!!

Same misfortune as everyone else with Paintly products.... has been over a week and still no updates in shipping or ETA of both purchases of the Paintly paint by number framed canvas and the tracking service for Paintly.com is in a foreign language I am unable to read. Have emailed several times to Paintly.com with a contact name of "Olivia" in the address with no response, even had one come back as undeliverable from their website at Paintly.com

Absolutely no communication. I canceled this order 5 times and it was still sent to me. I’m still waiting to get a response from this company but probably won’t because they suck at responding. Don’t bother buying here.

I ordered a few kits for my niece and nephew for Christmas because the website said the kits would “Deliver by 12/25”. I contacted customer service on 12/30 and they said they had not shipped because they get busy around the holidays. THEN WHY ADVERTISE DELIVERY BY XMAS?! It’s now about a month after ordering and the tracking info still says they are in China. Very upset that I wasted like $60 on this present when I could have ordered elsewhere. I should have looked at the TrustPilot reviews to start with. Reviews on Reddit say their paint comes dried out as well. DO NOT ORDER FROM PAINTLY.

I ordered a paint by numbers as a Christmas gift. It did not arrive by Christmas as it was suppose to. When it finally arrived I was not so please to find they shipped me a shirt instead of the paint by number that I definitely ordered.

I ordered item back in October of 23 and got tracking number. Emailed after 2 weeks and says package was lost in transit after numerous emails of trying to find my package. C.S. says they will reship the order, this was end of December, still no tracking number has been given. No news on refund or anything yet……. Still waiting!!!!!

Please DO NOT think of ordering from the site, I ordered a Christmas present for my mother in mid November and it has not arrived. Although the delivery time quoted on the site is 16-18 days to the UK I did not expect it would not arrive at all. I contacted the seller and "Olivia" emailed back once to reassure it me she could help, I have not heard back since the first email.