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Pacaso Omdömen 190

TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The Pacaso team is incredible, starting with Michael on the front end of the sales process flowing over to our home manger Sam who both worked overtime to find a way to close quickly and efficiently (... Se mer

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Betygsatt 5 av 5 stjärnor

Customer service has been extraordinary. I've felt like a VIP during my entire journey -- which started 2 years ago. Pacaso folks kept in touch, then proactively brought me a compelling opportunity.... Se mer

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Betygsatt 5 av 5 stjärnor

Sam Archaga and Michael Creed were incredibly helpful on our welcome call. Could not have been more interested in our well being and understanding of the Pacaso program. Made my wife and me very comfo... Se mer

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Betygsatt 5 av 5 stjärnor

I worked with Sam Archaga as my sales rep, and I can’t say enough good things about him. He was consistently helpful, pleasant, and worked with me to create a clear sales strategy that got everything... Se mer

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Företagsinformation

  1. Fastighetskonsult

Om Pacaso

Skrivet av företaget

Own your dream second home for 1/8 the cost with Pacaso.

Enjoy an effortless escape to the place you love — for a fraction of the cost of whole ownership. Pacaso curates exceptional second homes in 40+ sought-after destinations around the world, blending luxury design with turnkey ease.

Your home is cared for by a professional service team, ensuring it’s always ready for your arrival. From the freshly laundered linens to maintenance requests and pristine landscaping, every detail is handled so you can focus on what matters most: making memories.

With Pacaso’s seamless scheduling app, you can plan long stays or book last-minute getaways, enjoying year-round access without the stress of upkeep.

For even more flexibility, our Home Swap program lets you exchange time in your Pacaso with stays at other stunning properties across our global portfolio.


Kontaktuppgifter

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There’s no place like your second home

Enjoy all the benefits of second home ownership for ⅛ the cost.

4,8

Utmärkt

TrustScore 5 av 5

190 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Exceeded expectations!

Great experience. This was my very first stay and I am very impressed with cleanliness of home and attention to detail. There are certain items we are waiting on (like a bed in lower room and window treatments) but if it is this good now I can’t wait when house has all the amenities. The furniture and decor is excellent quality and taste. Ramon the home manager was very attentive as well as Terry who sold me the home. Great team all around and beautiful home, location and overall experience.

23 april 2022
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Svar från Pacaso

Hi Joe,
Thanks for your kind review! We're so glad to hear that you've been delighted with your home and our team, and we hope this is just the beginning of many wonderful stays ahead. Enjoy your new second home!

Betygsatt 5 av 5 stjärnor

Excellent staff...

For the most part, the experiences have been positive, staff have been very supportive. However, there is some areas for concern. For example, the list price was increased after I was quoted the initial price. And then, another amount was tagged on top of that, even though I was informed that was refundable at the time of resale.

23 april 2022
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Svar från Pacaso

Hi Linda,
Thanks for your review. We're glad to hear you've had a great experience with our staff, and we appreciate your feedback around pricing. We strive to be upfront and transparent about our home prices and expenses, and we hope our team was able to clarify and resolve any discrepancies. Please feel free to reach out anytime with further questions or concerns -- the team is always here for you!

Betygsatt 5 av 5 stjärnor

Recent Purchase Experience

We completed the purchase of a 1/8 share in a Pacaso home in early April 2022. Excellent, smooth acquisition process overall. Geoff, our sales rep, was extremely responsive to our questions and information requests during the due diligence period. Everyone we have interacted with so far at Pacaso has been very professional and helpful. Our first stay is coming up in a few weeks!

20 april 2022
Omdöme utan inbjudan
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Svar från Pacaso

Thanks for the great review! We're so glad to hear that Geoff and the rest of the team made the process easy for you. Enjoy your upcoming stay and many future stays in your new home!

Betygsatt 4 av 5 stjärnor

We had a great stay but various things…

We had a great stay but various things were either under repair,backorder or in need of.
Soap/shampoo in master
fireplace jerry-rigged to operate
need squeegee for showers
window blinds not all working
no microwave
small table by master tub
the house is awesome,view incredible just need to bring it up to Pacaso standard

18 april 2022
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Svar från Pacaso

Hi Sue,
Thanks for your review. We're glad to hear you love the house and views, and we appreciate your feedback regarding the maintenance and supply issues. I've passed your comments to our home management team, and they are working to resolve the issues as quickly as possible. They will be sure to keep you informed, and we will strive to make your future stays comfortable and hassle-free! Thanks again for the valuable feedback -- the team is always here for you.

Betygsatt 1 av 5 stjärnor

Horrible experience with Pacaso Sales Rep

I was scheduled to have a call with your Sales Rep, Pete Weiss at 11:30 am PT.

He was late to the call (and that's fine) and then rather than doing a zoom call, he proposed doing facetime as he was at the airport. Now, while at the airport, while on a facetime with me, he was totally distracted, walking and looking all around, including placing his phone on the floor to tie his shoelaces.

His attention was everywhere except on the call and that left me completely dissatisfied with his answers and with his lackadaisical attitude.

I thought I would share my horrible experience with you as this is not the way to sell a multi-million dollar home.

13 april 2022
Omdöme utan inbjudan
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Svar från Pacaso

Hi RK,
Thanks for letting us know about your experience. We appreciate your honest feedback, and we're sorry that we fell short this time. We care deeply about creating a positive experience for everyone we speak with, and a member our executive leadership team will be reaching out shortly to follow up.

Betygsatt 5 av 5 stjärnor

Very helpful in guiding through all the…

Very helpful in guiding through all the steps and processes!

9 april 2022
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Svar från Pacaso

Hi Faruk,
Thanks for your review! We're glad that you felt supported during the buying process, and we'll continue to be here for you throughout your ownership!

Betygsatt 5 av 5 stjärnor

As simple as you can expect it to be

The whole buying process from start to finish was so smooth. No hassles whatsoever and enough support to help explain everything and with onboarding till the first stay. Now, I am looking forward to a lot more stays.
I am glad I went with Pacaso for my vacation home purchase.

7 april 2022
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Svar från Pacaso

Thanks for your kind feedback! Second home ownership without the hassles is what we strive for -- we're so glad everything went smoothly, and we hope you have many wonderful stays in your new home!

Betygsatt 5 av 5 stjärnor

Our Purchase Experience

Chris Alfred and the Entire Pacaso Team made the purchase of our first Pacaso home very easy and smooth from our initial introduction to the property to the final closing. They were responsive to all of our questions and the entire process took about one month.
After the purchase, our key contacts were introduced and they made our ownership transition and orientation simple, making sure that reservations for property use could be made simple in the upcoming months.
Overall, the Pacaso team made co-ownership of a vacation home easy and enjoyable. We look forward to enjoying our new home with the Pacaso team guiding us!

7 april 2022
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Svar från Pacaso

Hi Marc,
Thanks for your review! We're so glad to hear your transaction and orientation went smoothly, and you're now able to enjoy your beautiful new second home. Our team is always here for you!

Betygsatt 5 av 5 stjärnor

This is the model for us!

Pacaso has a very different model that fits us perfectly. I can't afford 100% of the type of home that would be right for us, and couldn't use it enough to justify the expense anyway. And, I've seen too many instances where the second home owners spend so much of their time on upkeep and maintenance, not enjoying their time away from daily life. We're excited about our Pacaso adventure.

3 april 2022
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Svar från Pacaso

Hi David,
Thanks for your review! We're so glad we could provide an option that worked well for you and your family. A second home should be attainable and enjoyable, and we hope you have many wonderful experiences in your new Pacaso!

Betygsatt 5 av 5 stjärnor

Pacaso came through and gave me…

Pacaso came through and gave me everything I dreamed of. I was looking for a home in Hawaii on the ocean with outstanding views. I looked for years but couldn’t afford anything. I wondered how I could split the cost with friends or family, but then Pacaso came along and problem solved! Paul K

30 mars 2022
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Svar från Pacaso

Hi Paul,
Thanks for sharing your review and your story! We're so happy to hear that Pacaso was able to make your Hawaii second home dreams come true, and we can't wait for you to start enjoying your new home and the beautiful views!

Betygsatt 5 av 5 stjärnor

Great all the way around!

Was a great experience from start to finish. Lauren (LJ) was very accommodating, getting pictures, walk through video, and always easy to get a hold off if had any questions. The whole team was very professional and made the process easy. Cannot wait for our first visit

26 mars 2022
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Svar från Pacaso

Hi Ken,
Thanks for your kind review! So glad to hear that LJ and the rest of the team made the process easy for you. We hope that your first and future stays in your new home are just as easy and enjoyable!

Betygsatt 5 av 5 stjärnor

5 star team and pain free process

The entire process from beginning to end was handled in a highly professional and “pain free” manner. Having bought and sold a number of homes over the years, I was amazed how streamlined and well executed the close process was. Everyone we interacted with was very friendly and highly professional. We look froward to a long lasting relationship with Pacaso and their team!

24 mars 2022
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Svar från Pacaso

Hi Joe and Kay,
Thanks for the great review! We strive to make the purchase process streamlined and simple, and we're glad to hear that was your experience. Enjoy your new second home - the team is always here for you!

Betygsatt 5 av 5 stjärnor

We recently purchased a 1/8 share....

We recently purchased a 1/8 share in an already established LLC from a seller wishing to exit. The negotiation over price was straight-forward and efficient. I had a fairly detailed set of questions about the property and maintenance needs, much of which was answered by Pacaso sharing the most recent Home Inspection and Appraisal.

The entire financial pathway was clear. Availability of Pacaso personnel was never a problem.

Post sale we've greatly enjoyed meeting our house manager and receiving two orientations and her speedy responses to our new-be questions.

The booking app took about 9 days to turn on, which is excessive.

We've yet to make our first stay (soon!) and expect top-notch service and support, a beautiful home, and a great stay, all based on our experiences thus far.

16 mars 2022
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Svar från Pacaso

Hi Peter,
Thanks for your thoughtful feedback! We're so glad to hear the team was helpful throughout your purchase process, and we are excited for you to experience first stay (and many more to come!). Thanks for putting your trust in Pacaso, and know that the team is always here for you.

Betygsatt 5 av 5 stjärnor

Simple vacation home ownership

Very simple and seamless second home ownership. Straightforward and no timeshare gimmicks.

6 mars 2022
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Svar från Pacaso

Hi Erik,
Thanks for your review! We're glad to hear you've had a positive experience with Pacaso, and we hope you enjoy your second home for years to come!

Betygsatt 5 av 5 stjärnor

We have been looking for a second home…

We have been looking for a second home in Napa, CA for several years. Anytime we found something we liked, the process stopped due to fear of long distance maintenance issues and our ability to spend enough time there to make the purchase worth it. Our budget didn’t stretch as far as we wanted and we knew it would be impossible to oversee construction when improvements were needed. Also we feared it would sit empty much of the year and would create some guilt about spending vacation time anywhere else.

Walking into the Pacaso home solved all of those issues. We now have a perfect amount of time (44 nights/year for us is plenty) in a beautiful, fully maintained, impeccably decorated home that is so much nicer than what we could afford on our own. In fact, our share purchase was 1/3 of our original budget.

The closing process was quick and unbelievably easy (still can’t believe how fast it was) and the booking app seems equitable and easy to use as well. They allowed us to schedule several stays before closing so we knew it wouldn’t be difficult to access the time we wanted. The house manager is terrific (she spent many years in high-end hospitality) and everyone we have worked with at Pacaso answered every question we had. So glad we did this. We can’t wait to enjoy our new amazing vacation home!

2 mars 2022
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Svar från Pacaso

Hi Rebecca,
Thanks for the wonderful review! You touched on so many factors that are core to Pacaso's mission -- to help people stretch their second home budget, get the amount of ownership they'll actually use, and not have to worry about any of the typical homeowner hassles. We're so glad Pacaso was able to meet your needs, and we're excited for you to start enjoying your beautiful new home!

Betygsatt 5 av 5 stjärnor

Very excited

Very excited; the Pacaso experience has been amazing so far.

25 februari 2022
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Svar från Pacaso

Hi James! Thanks for the great review. We're so glad to hear that everything has been positive so far, and we hope that second home ownership continues to be an amazing and enriching experience for you and your family!

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