Owndoc Omdömen 

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18 apr. 2022

Thank you!

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14 dec. 2021

Thank you - I'm still doing the customer service myself, even though we grew to about 50 orders/day. That means that in times like the Christmas period, when transit times can be as long as sixty days, that every day there are a quite a few upset people who want their money back. It's all in the postal services' hands while we wring our hands and hope not too many customers will file payment disputes - apologies for my abrasive responses :-)

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4 nov. 2021

Thank you, Mr/Mrs. Morgan! Lifetime warranty on everything we sell!

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3 okt. 2021

Thank you, Ivan! Indeed - read the warnings - the machine is classified as a medical device for invasive medical treatment..

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25 sep. 2021

Thank you, Abel.
We have now, based on your transit time experience, updated the information we display/require to/from Australian customers.

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Uppdaterad 13 sep. 2021

Thank you, Eli!

All our products have a lifetime warranty. I hope the replacement arrives soon.

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Uppdaterad 31 aug. 2021

"Russell" (real name Ryan) had some weeks prior asked for a refund for "completely destroyed" merchandise, which we granted. He did not show us evidence but we very politely refunded him without discussion or delay. Our own experiments showed that only very hard smashing with a hammer could have caused the alleged damage.

We even offered him a $130 refund towards a new machine because the merchandise he got refunded for was unsuitable for his machine and would get stuck in it, causing skin damage. We told him that, but he said he wanted to buy the unusable cartridges anyway becasue he'd bought the machine second-hand so that refund had already been given to the previous owner. We explained to him he'd been scammed by the previous owner of an unusable machine who got refunded on the condition never to resell it, since it had become obsolete.

Then today, Rusell insisted that he wanted to order those same needle cartridges that would cause skin injury and we politely said we were unwilling to do so, since that would damage his skin and he would of course again ask for a refund or even do a chargeback or, since he's a UK citizen and we a UK company, sue us for damages. We offered to sell more unusable merchandise to him if he gave us a very strong guarantee that he would not do a chargeback (four chargebacks a month and we'd lose our payment processor - if it would take us a month to find another payment processor and go through their bureacracy, that would set us back $200,000. "Russell" refused to give us any guarantee he would not ask for another refund but instead rushed to write this 1-star "review" (he should have written a 5-star review when we refunded him for completely unsubstantiated "damage"..)

Even before reading our responding to our compromise offer, he defamed us here. Rusell is one of those people whose feelings get hurt and who wants revenge when a people don't bow to his whims. He purchased a used machine that was refunded due to it being unusable and he expected us to magically solve that problem for him, e.g. give him a new machine or pull usable cartridges out of our hat for his obsolete machine. We can't do magic, "Russell". Not yet.

Svar från Owndoc

Uppdaterad 20 aug. 2021

Soph - order nr. 147968 - had an emotional outburst and demanded an apology when we reminded her that our store displayed in red, bold text that transit times to the UK were extremely long. For her and our convenience, because that text gave a full explanation of the reason for the delays, we quoted her that text verbatim (copy-pasted from our checkout page warning for UK transit delays) and that text contained all-caps for extra clarity because it is an important warning for the customer, when transit times can be months due to COVID-issues instead of weeks. Mail travels on passenger planes/trains and when people in the Czech Republic, where we ship from, do not travel to the UK much, then mail is delayed. That's what that store warning explained.

She did not read my reply properly and missed that it was not me that was "shouting" at her with the all-caps (emphasised) text but that I merely quoted the store warning that she had agreed to. She said she expected something apologetic. And then she freaked out and called me rude, unprofessional and a bunch more things. She just did not understand that I was not talking to her but that I quoted a stern store warning.

What I myself typed in response to her inquiry was this:

"Hi Sophie, It was shipped less than four weeks ago. We'd be very surprised if it had arrived already. The transit delays are not related to the time of year but to absolutely gigantic pandemic-related delays. We saw months of three- and even four-months transit delays, to the UK and when you ordered, we warned you in bold, red text of the following:"

[start of pasted store warning message]

Due to the COVID pandemic, transit time to the UK often is EXTREMELY LONG. We refund only when 90 days after shipping have passed. If you do not accept these conditions, DO NOT ORDER!

[end of pasted store warning message]


This "ridiculously aggressive" response lead to her defamatory revenge for hurt feelings here because we weren't *apologetic* enough for her - those were her words. She was embarrassed when she realized she'd forgotten all about or ignored our transit delay warnings (one in red, right above the "I agree" checkbox, plus a popup window). Not nice, Soph. Not nice.

Why I'm not overly polite: The About section of my site mentions in the first paragraph that I'm Autistic. People on the Autistic spectrum are straight-to-the-point and don't use polite phraseology. That is often misunderstood as "disrespect". I could have typed a lot more extra sentences about how sorry I am (for what?) and how I hope it will arrive soon, but the real reason she is out for blood is a lack of comprehensive reading skills and an inflated ego that can't handle being confronted with her mistakes.