Owndoc Omdömen 

My machine broke, Frank was easy to work with and the response was fast. I'm very happy with the experience and also the outcome. Thank you.

My Derminator 2 would not turn on so I reached out to customer service and Frank responded very quickly with specific instructions on what I needed to do in order for a replacement unit to be sent to me. The whole process took a matter of minutes which was amazing. I would never have imagined that getting a replacement unit would be so easy. Great customer service like this is rare. Definitely would not be this easy in the United States where I live.

Have used OpenDoc for many years. Had the original Derminator , now waiting on the next model. It’s always a worry when buying anything online and I judge companies by their after sales service and advice. I have absolutely no hesitation in recommending OpenDoc. They go the extra mile to help. Their products are extremely reasonably priced and are great quality. And needling works. I’m a qualified skin therapist.

Very good and reliable company and very friendly very prompt at dispatching too very pleased

I had a technical issue with the product and received great customer service from Frank. He was very responsive and issued me a prompt credit for a new product.

Really appreciate the advice I was given helped me take the right course of action

I have already made 2 purchases in their online store, and ive received my products without any problems. Pricing is very good for that, what youll get.
They already answer all your questions automatically before even asking.
Already saved hundreds of Euros just by microneedling myself other than going to cosmetic studios, paying over 150 Euros for just ONE 1 Hour treatment, and i have already noticed big positive Improvements on my acne wounds.

You guys rock!

I want to share a profoundly troubling experience related to an order I placed with Vaughter Wellness, specifically concerning the actions of its owner. My inquiry about an order led to a response where they not only blamed me but also engaged in doxxing—a severe invasion of privacy. This unexpected cruelty left me devastated; I have never experienced such mistreatment before.

I have forwarded screenshots of the chat exchange to Trustpilot as evidence. (SO there is PROOF and it has been submitted) However, I refrain from providing specific order numbers or personal details in this public review to protect myself from potential harassment by the individual in question. Maybe consider you are the problem not everyone else. Numerous accounts have surfaced where this individual has targeted and harassed individuals who simply asked questions. Therefore, my review is not intended to spread fear, uncertainty, or doubt (FUD), but rather to share my genuine experience.
It is highly likely that this individual will threaten legal action against me and Trustpilot. However, legally speaking, he has no grounds to support such threats. So, Frank, feel free to make your usual threats. It only serves to highlight your erratic behavior.
To bolster the credibility of my account, I possess screenshots documenting my personal interactions. As this was first encounter with the company, my instincts immediately raised concerns, hinting at potential irregularities or even the possibility of a scam. Collecting this "evidence" proved invaluable because, upon attempting to check for updates on my case, I discovered that he had blocked my access to my account. Not entirely sure that is legal, but it led me down a rabbit hole to find out who would do that and why.
After stumbling upon numerous posts online that I wish I had known about before making a purchase, my investigation expanded to a dedicated website (owndoc. net). There, distressing accounts shed light on encounters with Frank, who also seems to go by the name Sarah Vaughter.
Despite my attempts to request a FaceTime call or obtain any proof of her existence, my efforts have been met with an inability to authenticate her identity. Furthermore, I couldn't find another picture of her online, even though this individual is presented as a "self-taught expert in dermaneedling." They disclose having Asperger’s and share their test results on their website, a choice that strikes me as unusual. Without a doubt, something seems off.
I want to emphasize that my intention in sharing my experience is rooted in genuine concern. It deeply hurt me to be unjustly labeled as a thief, especially considering that I volunteer with both adults and children with Autism. I believe in the importance of kindness, as one never truly knows the challenges the person on the other side of the computer screen may be facing.
In anticipation of a potential response from the company I kindly ask you to consider doing so in a courteous manner. Please refrain from accusing me of theft, libel, or any other baseless accusations. I have consulted with legal professionals and the Federal Trade Commission (FTC), and I am well aware of my rights. Threatening Trustpilot or any other review platform infringes upon customers' First Amendment rights. Furthermore, when this company replies using "we," it's misleading because it seems to be just one individual flexing their power and behaving like a bully. It's highly improbable that any rational person would willingly collaborate with someone lacking moral integrity. I would love for "Sarah" to give me a call, oh wait, she cannot because she does not appear to exist.
That's certainly a matter that could pique the interest of the courts, especially coupled with their excessively aggressive 23-point terms and conditions. The recent update, seemingly aimed at covering their (or rather, his) behind, raises eyebrows. It's unusual for a business to feel the need for such aggressive language, which could suggest underlying issues.
It's essential to recognize that even if someone has personal challenges, such as autism, it doesn't justify unprovoked cruelty towards others. This was MY experience and it is MY goal to protect others from going through this.
Your claim to be the largest dermaneedling company in the West is questionable. According to your company registration No. 06035923, your company filed for the year ending 31/12/22 with 0 employees. Additionally, your "huge" company was entitled to exemption from audit under section 477 of the Companies Act 2006 relating to SMALL companies. Also, using derogatory language like "autistic tard-feeeeelins" in your response is deeply inappropriate and reflects poorly on your character.

Great customer service, very swift replies and company takes care of any issues immediately. Very satisfied

They are a fantastic company with the best services in this industry on the market. Their customer service team is extremely fast and are their to help support you with anything you could possibly need. I will be recommending to others thank you team!

Three years ago bought a couple of needle cartridges and was now going to use them for the first time as I had others in stock that I used. When I tried them I ran into problems. I sent a case to customer service and received a reply a couple of hours later that my order had been found and that I had received a credit for the full amount. This despite the fact that my order was so old. This is what I call great customer service!

I bought a Derminator 2 five years ago and it had stopped working recently. I created a support ticket and after 16 minutes I got a discount code that allowed me to buy a new one for free. The discount code covered the costs of a new Derminator 2, including VAT and shipping.

I received amazing service and support. So great!

I have ordered 2 times from the, once the pen and second time the caritages and everything was great. Got them vrry fast. I recommended them to a friend and she had no problems. Matea, Croatia

I purchased the original Derminator several years ago. I had many of the needle cartridges and used them over time. Just this week, I realized that I needed more needles, but found out that they have a new model for the Derminator and they no longer make the needle cartridges for the old model. I decided to buy a new one but submitted a question about the needle cartridges in the support tab to customer service. In response, the CEO himself reached out to me and let me know that he was going to issue me a large credit on the new unit because I had bought the original Derminator. He went above and beyond by looking up my order history, seeing that I was a previous customer, and giving me a credit totally unsolicited. "Wow" is all I can say. This was a pretty impressive customer service experience. Great products, great support, and a great experience. Thank you, Frank!

Good communication. Quick to resolve issues.

Owndoc offers fantastic customer service.

When I had an issue with my device, even though my guarantee had expired, their support team promptly replaced it. This level of dedication is rare and greatly appreciated.

I'm extremely impressed with the level of customer service and support I received from Owndoc.com. They were fast and efficient with their responses and went above and beyond to resolve my issue.

First of all, it is so darn refreshing in this day and age to experience integrity, honesty, impeccable knowledge, and sincere professionalism... rather than empty promises, stretching of the truth, and uneducated recently-hired salespeople pushing products they know nothing about.
The product is great.
Derminator 2 arrived in lightening speed from Eastern Europe. The company kept ALL their promises - and even undersold the experience I was going to have dealing with them. Sounds corny, but this experience gives me faith in the world and people.
I just took a course on dermal needling from a company that charges $5000 for their machine. Thank God I got this value instead!!! Lucky!

Had an issue with my machine and OD helped me instantly. Great service.