OVHcloud - United Kingdom Omdömen 137

Finding out HOW to get help was very difficult. I'm elderly, a user, not a techie!
However, once I got through to Roberto, it was easy. He was a star. Patient, without being patronising, he listened, spoke clearly and took things in "chewable chunks". He solved my problems and I successfully migrated to the new email provider.

Grandes profesionales. Me resolvieron la incidencia de inmediato y con muy buena disposición y educación. Recomendables 100%

I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my request with understanding, which I really appreciated.

What stood out most was the human approach. It did not feel like I was just getting a standard reply, but that my case was actually being looked at and taken seriously. That made a stressful situation much easier to deal with.

Thank you, Joanna, for your help and support. Ticket: CS15526142

After 5 calls over the last 24 hours, attempting to fix the problem of not receiving emails on my iphone. Today I went to a phone shop and was informed after 2 hours it was due to the passwords as no one at OVH were helping. I called OVH again and spoke to Roberto D. Roberto made time for me and after a quick phone call, talked me through changing both passwords x 2 which I did not realize I needed to do yesterday and now my emails on my phone work. Thank you to Roberto who was efficient and helpful and more to the point made time to care. If I was told in a phone call yesterday morning that both passwords needed changing then this wouldn't have dragged on. Case CS15525964.

Une offre souscrite par erreur, soi disant résdatée, qui a été mis en sommeil pendent 4 MOIS à cause d'un mélange de pinceaux de leur service facturation. Un service client incompétent qui met des jours à répondre et en plus de façon erronée. Lisez les ticket avant de répondre de travers!!!
J'ai connu OVH à ses tout débuts et le service n'est plus du tout au RDV aujourd'hui.

At first, everything seems fine.

Then the subscription cost starts increasing, without any clear justification. Soon after, the service disruptions begin.

Connection problems become constant. Reliability drops to the point where you start questioning the value of what you're paying for—and naturally, you begin looking at alternatives.

That’s when you realize this service costs at least three times more than comparable options on the market. By then, however, the price has already been raised.

Meanwhile, the disruptions continue.

So you decide to cancel.

No confirmation email. No clear communication. Just vague status updates on the website that keep changing from day to day.

First, it says *“deactivation requested.”*
You assume it’s over.

But then it changes to *“scheduled deactivation.”*

Meanwhile, the service is still unreliable, and connection issues persist.

And yes—you’re still being charged. At an inflated price.

At this point, you decide to stop paying.

Only then does the first email arrive: a warning that your service will be deactivated if you don’t pay.

You think they’ll understand, given the ongoing issues.

Then comes the second email: your service is now officially deactivated.

But it doesn’t end there—you’re still expected to pay, because your case will be forwarded to a debt collection agency.

Think very carefully before purchasing this service.

dam right shocking. this service use to amazing and couldn't fault it however... now I'm currently looking for a new server host after 10 years!!!

my bill date has always been the 7th as this is payday. then one day it suddenly changed to the 1st, i contact ovh as my server was shut off for none payment and was advised to turn on auto renew this would give me time to pay before it was shut off again which is fine....

i then paid the extra for them to put my billing date back to the 7th and all was fine...fast forward a year maybe 2.

my billing date is now back to the 1st because of this stupid auto renew that i was told to do and now talking there garbage support have been told i now have to cancel my contract with them in order to change my billing date which now means my server which is 5 years old i now no longer get a contract discount and have to pay FULL PRICE for the server because its no longer under contract due to them.... all this BECAUSE THEY CHANGED MY DATE!!!!!

luckily for me having no contract now means i can look while where for a hosting company that actherly give a dam about there customers which then i can tell them where to shove the server and end the 10 years that ive been with them.

ce fut long mais grâce aux conseillers j ai pu sortir des meandres

Rest assured that I will be arranging transfer of my domains away from OVH as soon as the 60-day icann-lock has passed and will not be using OVH for any further services in the future. Misleading forms, misleading information from support agents.

I had some mold inspector came out,joiner came to seal outside door,bricky put aor brick in,electrician put condensation fan with sensor in bathroom,13/04/2036 all befor 11.am.Fantadtic lads very hrlpful.20 out of 10.Thank You,Harry Moreland.

VPS shut down without notice, no notification, and more expensive than competitors

I run a legitimate URL shortener. Like any service of this kind, the occasional dubious link may slip through despite our automated filters and manual moderation. A common issue that takes minutes to fix when you're actually notified.

OVH used to at least send an email when they flagged something. The server would go into rescue mode at 3 AM, stay down for 6 hours even though the link had been removed within the hour. But at least you knew why.

Now? Nothing. Zero communication. The VPS is simply shut down from the hypervisor with no explanation. I had to dig through the system logs myself to find out OVH was the one killing my server. Support told me there was nothing they could do.

The worst part: even without receiving any notification, we still identified and removed every problematic link on our end. There are zero fraudulent links on the service. And yet, OVH keeps shutting down the VPS. Nothing justifies these shutdowns anymore, but they keep happening.

All my services go down at once for no valid reason. For this level of service, it's more expensive than competitors who actually notify you before taking action and offer real dialogue. I'm migrating. You should too.

They cancelled my domain registration order immediately after pre-authorising payment on my credit card. No good reason given but seemed to blame me in their automated email. Raising a support ticket was complex, they took two days to respond. The response was unhelpful and unapologetic.

david et Guillaume m'ont aidé à mettre en place la svi, je les remercie grandement pour avoir pris le temps de m'expliquer en détail et de mettre tout en oeuvre dans cette quête de la satisfaction d'un client

Due to the project requirement, I had to upgrade my current VPS services . And ovhcloud helped me out with great support. Thanks to Alicja, Francesco and Joanna. It is good to know that there are good helpers on a big company like OVH. I'm so glad you're at working OVH. Thank you.

Paid 110 pound for a vps they wanted me to wait 2 days for and for me to supply my id before setting up. This is a joke of a company . There are hosting company's put there that are instant setup. I have now requested a refund and i bet i wont get my refund. Ive not even had the server when they asked for my id and 2 days wait. Update they have now told me i need to wait a month for a refund.

I like the services offered and very stable VPS. After, requesting to Cancel my commitment as I no longer needed that they supported me and cancelled the commitment with no issues without letting me pay the full commitment.
[CS15267265]

Complicated UI, NO support to startup with billing issues. Livechat takes forever. Most complciated route ever to delete my account. Do NOT USE

rapide, précis et clair
Merci

The given information was helpful. It was a bit difficult to get a Chat due to many people that tried that at the same time

I would like to thank the OVHcloud support and claims team for their assistance with my request. The team handled the case professionally and kept me informed throughout the process. They clearly explained the situation regarding the contract renewal and guided me on the available options.

I appreciate their effort in reviewing my case and offering a solution. The communication was polite and helpful, and I am grateful for their support.

Overall, I am satisfied with the service provided and the way my request was handled. CS15062390