OVHcloud - United Kingdom Omdömen 147

Très satisfait, service rapide et efficace !

**UPDATE*
5 DAYS SINCE WE REPORTED THIS INCIDENT, STILL NO CONTACT FROM OVH TEAM, PHONE LINES CLOSED, LIVE CHAT NOT WORKING, TICKETS UNANSWERED!

We are experiencing ongoing issues with the bare metal backup solution provided by OVH. On multiple occasions, we have reported that restores are failing due to what appears to be an SSL configuration issue within the backup platform.

Despite raising several support tickets, our concerns have not been properly addressed. Tickets are being ignored, closed without resolution, or left unanswered. This is unacceptable for a service that is intended to provide business-critical disaster recovery capabilities.

We require urgent assistance from OVH. Please arrange for a senior engineer or appropriate member of the support team to contact me as soon as possible to investigate and resolve this issue. The inability to perform a restore renders the backup solution ineffective and places our business at significant risk.

I would appreciate an immediate response and escalation of this matter.

it did not provide me with good service when I remembered the payments, it only told me what to expect

Ótimo atendimento, me ajudou muito.

I was charged £100+ for cloud provisioning in a misleading process, by a payment window displaying an error message saying I had no registered payment method, and credits applying to "All" services. I contacted ovhcloud.com straight away to be told "no refunds" on a service I had not wanted, used, or even accessed, which was reported immediately. I understand that refunds for online purchases are mandatory under UK and EU law. ohvcloud.com has not responded to my message relaying this. I shall be disputing this via my card issuer. I am writing this review because I am surprised that there is a sole European company which believes it is an exception to UK and EU consumer law.

They have recently put their web hosting prices up a lot and when you try to downgrade to a lower package they say to coy everything over manually.

The support from OVH has been declining over the years. I will be moving all my websites away from

After over 10 years with OVH, I run in a situation where a project I was running personally has come to an end and i still have about 5 months of a commitment on a server, just asked support if we could do an early termination after being a long standing costumer ... the amount is not big about £1300 but its enough that would make sense to me if they could waive it... since they are adamant that its not possible, even if I already spent over £30k with them just on my personal account ... it pains me that I will have to spend the next month moving services out of OVH on 4 different accounts ... when a simple gesture like this can't be done, I don't want to be on the short end of it on the business accounts.

Am i annoyed , yes and by my account it will cost ovh about 12.8 times per month the amount that would have saved me in those 5 months (£1300ish), in other services and accounts i will move out... it really is a shame... seems like being a good costumer is not always valued.

Par rapport aux nombres d'avis négatifs que je viens de consulter sur votre site, ma première expérience en appelant de 1007 c'est très bien passé avec mon interlocuteur. réponse rapide à mes demandes et très réactif. Je conseille fortement.

When changing plan there were a few technical matters that required resolving first. When I raised a ticket their technical help and patience was extremely good and achieved the goal.

ce n'est pas ce que j'attendais comme assistance
si mon moyen de paiement

Unfriendly and very superficial customer service. They don't resolve any issues. I also placed an incorrect order and asked for a correction, but they refused. As soon as they receive a payment, they hold on to the money.

My case has been reviewed and a solution has been found.

thank you

Finding out HOW to get help was very difficult. I'm elderly, a user, not a techie!
However, once I got through to Roberto, it was easy. He was a star. Patient, without being patronising, he listened, spoke clearly and took things in "chewable chunks". He solved my problems and I successfully migrated to the new email provider.

Grandes profesionales. Me resolvieron la incidencia de inmediato y con muy buena disposición y educación. Recomendables 100%

I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my request with understanding, which I really appreciated.

What stood out most was the human approach. It did not feel like I was just getting a standard reply, but that my case was actually being looked at and taken seriously. That made a stressful situation much easier to deal with.

Thank you, Joanna, for your help and support. Ticket: CS15526142

After 5 calls over the last 24 hours, attempting to fix the problem of not receiving emails on my iphone. Today I went to a phone shop and was informed after 2 hours it was due to the passwords as no one at OVH were helping. I called OVH again and spoke to Roberto D. Roberto made time for me and after a quick phone call, talked me through changing both passwords x 2 which I did not realize I needed to do yesterday and now my emails on my phone work. Thank you to Roberto who was efficient and helpful and more to the point made time to care. If I was told in a phone call yesterday morning that both passwords needed changing then this wouldn't have dragged on. Case CS15525964.

Une offre souscrite par erreur, soi disant résdatée, qui a été mis en sommeil pendent 4 MOIS à cause d'un mélange de pinceaux de leur service facturation. Un service client incompétent qui met des jours à répondre et en plus de façon erronée. Lisez les ticket avant de répondre de travers!!!
J'ai connu OVH à ses tout débuts et le service n'est plus du tout au RDV aujourd'hui.

At first, everything seems fine.

Then the subscription cost starts increasing, without any clear justification. Soon after, the service disruptions begin.

Connection problems become constant. Reliability drops to the point where you start questioning the value of what you're paying for—and naturally, you begin looking at alternatives.

That’s when you realize this service costs at least three times more than comparable options on the market. By then, however, the price has already been raised.

Meanwhile, the disruptions continue.

So you decide to cancel.

No confirmation email. No clear communication. Just vague status updates on the website that keep changing from day to day.

First, it says *“deactivation requested.”*
You assume it’s over.

But then it changes to *“scheduled deactivation.”*

Meanwhile, the service is still unreliable, and connection issues persist.

And yes—you’re still being charged. At an inflated price.

At this point, you decide to stop paying.

Only then does the first email arrive: a warning that your service will be deactivated if you don’t pay.

You think they’ll understand, given the ongoing issues.

Then comes the second email: your service is now officially deactivated.

But it doesn’t end there—you’re still expected to pay, because your case will be forwarded to a debt collection agency.

Think very carefully before purchasing this service.

dam right shocking. this service use to amazing and couldn't fault it however... now I'm currently looking for a new server host after 10 years!!!

my bill date has always been the 7th as this is payday. then one day it suddenly changed to the 1st, i contact ovh as my server was shut off for none payment and was advised to turn on auto renew this would give me time to pay before it was shut off again which is fine....

i then paid the extra for them to put my billing date back to the 7th and all was fine...fast forward a year maybe 2.

my billing date is now back to the 1st because of this stupid auto renew that i was told to do and now talking there garbage support have been told i now have to cancel my contract with them in order to change my billing date which now means my server which is 5 years old i now no longer get a contract discount and have to pay FULL PRICE for the server because its no longer under contract due to them.... all this BECAUSE THEY CHANGED MY DATE!!!!!

luckily for me having no contract now means i can look while where for a hosting company that actherly give a dam about there customers which then i can tell them where to shove the server and end the 10 years that ive been with them.

ce fut long mais grâce aux conseillers j ai pu sortir des meandres

Rest assured that I will be arranging transfer of my domains away from OVH as soon as the 60-day icann-lock has passed and will not be using OVH for any further services in the future. Misleading forms, misleading information from support agents.