OvenGleamers Omdömen 

182
•
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Fantastic service from John in Gateshead last week !! Service amazing & single oven & hob super sparkling like new !! 🌟🌟🌟🌟 Really thorough & efficient - well done ! Great job !

Betygsatt 4 av 5 stjärnor

Gary did a great job but I think £147 is very expensive considering that it only took just over an hour to clean the oven and extractor, and especially as I discovered that it would only have cost sli... Se mer

Betygsatt 5 av 5 stjärnor

Excellent and friendly service from booking through to finished gleaming oven. Our beloved 30 year old blue Aga and companion positively gleams inside and out. Mick was a very pleasant chap to have... Se mer

Betygsatt 5 av 5 stjärnor

Your representative arrived on time, was personable and did a great job on cleaning my ovens. It is a job I hate but he went about it methodically and efficiently and they are ‘gleaming’. Thank you

Företagsinformation

  1. Städtjänst

Skrivet av företaget

OvenGleamers The Premium Oven Cleaning Company. Range Cookers Experts. Everhot and AGA Cleaning Experts - Recommended by Everhot as their UK Everhot Professional Oven Cleaning Company. Established 2004. Easy To Book With Customer Care Support Team. Growing National OvenGleamers Franchise Network.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

182 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,7

Alla omdömen

(182)

112 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

John cleaned my quite dirty oven

John cleaned my quite dirty oven. He made such a good job of it that it looks brand new. I would definitely recommend him to anyone who wants an excellent cleaning job done on their ovens.

29 augusti 2024
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Svar från OvenGleamers

Thank you for this review. It is very much appreciated.

Betygsatt 5 av 5 stjärnor

FIRST CLASS SERVICE

I believe the gentleman who cleaned my cooker was called Tyler.
He did an excellent job and the result was a gleaming cooker.
His work was really 1st Class - also he was a very friendly, nice person.

29 juli 2024
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Svar från OvenGleamers

Thank you for this review for Tyler. We much appreciate it.

Betygsatt 5 av 5 stjärnor

Great Work by Jason

My oven was really filthy but Jason spent an extended period of time making it virtually as good as new. Jason does a really great job and is a very nice man as well! Highly recommend him to anyone in the Lewes, East Sussex area.

12 augusti 2024
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Svar från OvenGleamers

Thank you for this review. Jason will be very pleased.

Betygsatt 5 av 5 stjärnor

Brilliant job

Martino certainly had a challenge when he turned up today, but he faced it with enthusiasm and good humour. He did an amazing job and the double oven, hob and extractor fan are gleaming. Did not think it was possible.
Very pleased

17 juli 2024
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Svar från OvenGleamers

Martinho will be very pleased. We appreciate this review very much. Thank you.

Betygsatt 5 av 5 stjärnor

Thanks Richie ~ a fantastic result on…

Thanks Richie ~ a fantastic result on the two ovens you cleaned. I really wasn’t expecting them to look as good as new but they do!

19 juni 2024
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Svar från OvenGleamers

Thank you for this review. Richie will be very pleased.

Betygsatt 5 av 5 stjärnor

Amazing Martino

Martino came and cleaned my AGA and it looks brand new! He was excellent and very professional, polite and friendly. As a bonus he didn't mind me practising my Spanish with him while he cleaned!
My Aga looks spotless. I am so pleased with the result.
I will be booking again next year. Thank you so much!!
Kay Sutton

13 maj 2024
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Svar från OvenGleamers

Thank you Kay for this review of Martinho's clean of your AGA. I will pass it on. He will be delighted as we are.

Betygsatt 1 av 5 stjärnor

Oven Gleamers - not in my case.

The cleaner took about 80% of the promised time to get my aga 80% clean.
He asked me to check his work and I pointed out a number of marks that I removed with my thumbnail.
I suggested he have another go. I could not check his work as I was in an online meeting.
I did contact the company promptly and tell them the aga was still not clean. (for example, he had clearly not cleaned the hinges or the front around the doors properly). The company said they would send him back.
This did not suit me as a resolution since he had already had two attempts and I needed the aga on to cook (they must be off for cleaning and take a day to heat up and cool down).
I asked for a partial refund - since they had provided a partial service. After waiting to hear back for nearly a week, I followed up.
I was told "they could not remove rust" (the marks I pointed out were not rust) and "they would send me some goodies in the post". That was not an acceptable resolution for me (and nothing has arrived anyway).

17 april 2024
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Svar från OvenGleamers

Hi Helen. You phoned us up to book your AGA clean in Crediton Devon and on the same call complained about the clean we did for you last year - though you didn't complain last year even when we asked you for feedback by phoning you the day after the clean as is our normal practice!

Last year we cleaned your AGA and we had problems getting it 100 per cent clean as there was carbonisation and smoke damage around the doors which we couldn't remove (checking the photos everything was spotless except for the black marks around your doors). Its very rare that we cannot remove the black marks around the roasting oven door on an AGA so the damage must be extensive.

So the question is why did you book it in with us again and pay us if you were unhappy with last years clean?

I checked the photos (from this year) taken by our OvenGleamer they were all good but still with the carbon damage we couldn't remove last year.

As for the time taken the OvenGleamer did take 100% of the time given to him for the job. You complained to us about three things: 1. rusty top plate rings - they were rusty as they are cast iron and we can't get rid of all of the rust. 2. A mark on the roasting oven door which just needed wiping off and 3. Dirt on the door hinges. This was a mistake as when polishing the AGA top at the end of the clean debris often falls on to the door hinges and these need cleaning again which the OvenGleamer didn't do. This wouldn't have required turning your AGA off.

You refused the offer of one of us returning to fix the problems. I sent you some lovely AGA branded items from the AGA Cookshop as a way of an apology. You obviously didn't appreciate this gift. Graham Rogers Founder of OvenGleamers.

Betygsatt 5 av 5 stjärnor

OvenGleamers

OvenGleamers were found to be polite in every conversation on the phone. The young man who came to the home was polite and friendly. I found him reliable and fully committed to the task in hand. He wasted no time, working throughly. He was professional in his attitude and actions. Immaculate finish to the job. The oven looks as new. Thank you. I recommend this service and this company.

3 april 2024
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Svar från OvenGleamers

Thank you Laura this review is much appreciated.

Betygsatt 5 av 5 stjärnor

Outstanding work

I am extremely pleased with the work completed by Jon from OvenGleamers. He was able to transform my 15-year-old oven into a brand new state. I couldn't be happier with the results. Thank you, Jon, for your exceptional service!

29 mars 2024
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Svar från OvenGleamers

We're over the moon to hear about your fantastic experience with Jon! There's nothing quite like having an oven that shines like new. Your glowing words truly mean the world to us. If you ever need another magical transformation, just know we're here to sprinkle that OvenGleamers Gleam.

Betygsatt 1 av 5 stjärnor

HomeGleamers

This review is for the sister company for Oven Gleamers - HomeGleamers!
Very disappointing service. Had issues with cleaners and am still waiting for someone to contact me after weeks. Very poor communications once contract signed.

6 mars 2024
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Svar från OvenGleamers

Thanks For the review Trina. We've told the HomeGleamers team and I hope you get it sorted.

Betygsatt 5 av 5 stjärnor

Excellent Job!

We had Jamielee come and do our 2 ovens, cooker hood and hob, Not only did she do a brilliant job on them all but was also a delight to talk to and had a lovely bubbly personality. Something you can't get with AI technology! Would thoroughly recommend this firm and you'll be very fortunate if you get Jamielee to do the job.

8 februari 2024
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Svar från OvenGleamers

Thank you for this review Ken. Jamielee will appreciate this.

Betygsatt 5 av 5 stjärnor

My oven now looks like new!

My oven now looks like new. Jamie Lee took every removable part out of the oven and removed the door. She then cleaned every single part thoroughly and efficiently, and then put it all back together.
I have had ovens cleaned before, but not nearly as well as this. It was worth every penny, thank you.

1 februari 2024
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Svar från OvenGleamers

Thanks Lesley I will pass this on to JamieLee.

Betygsatt 5 av 5 stjärnor

Jamie did a very good job with the…

Jamie did a very good job with the oven, It was lovely and clean he was very polite and friendly , Overall a good experience
Many thanks
Angelo and Pauline

17 januari 2024
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Svar från OvenGleamers

Thank you Angelo I will pass on this to Jamie. He will be thrilled.

Betygsatt 1 av 5 stjärnor

Do not use this company

Do not use this company
Payment is requested upfront and when an issue is reported they do not take any responsibility for their poor workmanship
The engineer cleaned our oven which was acceptable however the rails were not put back correctly which caused the trays to slope, we corrected that ourselves
The main complaint was that our induction hob, which is glass, he scraped the surface with a razor blade and solvent.
It was after he had left our premises that we noticed a number of scratches on the surface in the direction that he used the blade
The customer relations that called us after many attempts by us to get a response stated that they would not visit to examine the damaged hob and that they considered the matter closed.
As a company please take ownership of your engineers poor workmanship.
Not a company I would recommend to anyone
They responded after approx 2 weeks saying that they could not find any details
Thes were sent same day I still haven’t received any communication
Stay away from this company
What a shambles of a company not only do they not accept any responsibility or check the issues raised they take 5 months to respond to a review.

24 november 2023
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Svar från OvenGleamers

Even now I have problems finding the job details in your database. As your name doesn't appear in it. I don't think the oven was yours but you are making the complaint. From what I can remember your complaint was inaccurate. We didn't scratch your hob as I checked the photographs taken after the clean and no marks were apparent. And using the method we use it would be very difficult to scratch it - we never have scratched a glass ceramic hob or induction hob in 20 years. But a perfectly clean hob means you will be able to see the scratches that were there before the clean very clearly. As for the side racks I remember they weren't located properly and it was just a case of putting them back on. At the end of the work you/your wife or partner were given the opportunity to check the work and to sign to the effect that you were happy with it, which they did. We have a team on the end of the phone and I know we dealt with this issue promptly.

Betygsatt 1 av 5 stjärnor

So Far Worst Experience Ever

The measure of a company and person is what they do when they make mistakes and cause damage - this happens from time to time - what shouldn't happen is you are left with a damaged oven and are treated so so poorly and you left with a damaged cooker that you have to pay to get it fixed on top of the £££ you gave away for nothing but stress, sleepless nights and upset.

A disaster biggest regret using them, a really upsetting experience. From the damaged door seal, broken door hinges, blown fuses, being called a liar and refusal to put any of it right or to be refunded I now have to pay for new hinges and the door seal to be fitted to my once perfect just a bit dirty oven.

OvenGleamers have proven so far to be the nightmare company you read about on consumer watchdog programmes. Left feeling really upset and down and humiliated because of how I have been treated, you have a responsibility to do the right thing and at no point so far have you.

Catherine and Grahame I'd be really interested to see if you have the whole story, I can only hope that you don't and you will be horrified that a customer has had such terrible treatment I can give you every detail. Please take this opportunity to the honorable thing and refund me so I can put the broken door and seal back to as they were, perfect - before OvenGleamers caused this damage and upset and I can let other potential customers know you did the decent professional thing in the end - reputation really is everything, how you treated me is awful.

24 november 2023
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Svar från OvenGleamers

The OvenGleamer- employed by OvenGleamers Bristol - who no longer works for us had an issue cleaning your oven. We were onto the problem straight away and returned to rectify the problem the next day.

The clean was perfect. But he nicked the seal around your grill compartment. On your oven -Stoves - the seal is fixed and isn't removed, as on most ovens, when cleaning it. The nicks were about 2mm in size and was on both sides and next to the central metal seal dividing plate.

As this is a common issue on Stoves ovens and I'd say the likely hood of this happening on a clean by a professional oven cleaner is high we didn't think for this amount of damage the seal needed replacing. And if you had got a company into replace it I think they would have told you that you were wasting your money for such a minute amount of damage.

But we could make the problem less noticeable by trimming both ends of the seal to make them match. We sent someone back to your property to do the trimming but you refused to let them do the work and they left.

You then phoned the call centre staff daily demanding a refund, at times ranting at them for 30 minutes or more. You upset everyone in our small office. You were demanding to speak to me or my wife, but my wife was home recovering from a major operation. I was looking after her.

You mentioned another problem with your door saying that we had broken it but the guy had pointed this out to you before he started the clean. And on your oven it doesn't have hinges like most ovens; the main tension spring is inside the oven. A problem with the door not closing property would be a problem with that spring.

I can see that you were upset but only by your own feelings of entitlement.

Graham Rogers Founder of OvenGleamers.

Betygsatt 5 av 5 stjärnor

You need this man....

Richard arrived promptly, introduced himself and set to work. He was polite and courteous and when he finished the oven, my goodness, it was gleaming!!. I keep looking at it as I'm convinced he must have used new shelves etc. I don't think it looked this good when it was new. Brilliant job and booked in for annual visit.

2 oktober 2023
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Svar från OvenGleamers

Thank you for this review. Much appreciated.

Betygsatt 2 av 5 stjärnor

Clean but broken!

I had the hob cleaned as well as the oven but unfortunately was left with 3 broken hobs afterwards. I couldn't get a response from the cleaner himself so called head office who (after several efforts from me) arranged a repair visit. That was after one staff member told me I'd have to take legal action to sort it! Saldy two hobs remain broken after the repair and I never heard from Oven Gleamers again to see if it was all sorted. I appreciate that sometimes things go wrong with services but oven gleamers didn't fill me with confidence at all and I would avoid them in future. A pretty poor customer experience.

17 juli 2023
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Svar från OvenGleamers

Hello, I'm sorry that you had a poor experience with our company. I have requested your details from you. Please would you give them to me so I can look into this as I haven't heard about this issue.

I cannot think of any one occasion in our twenty years of operating where a customer has ended up with non working hobs because of our clean. So if this is the case it would extraordinary.

As a company we do pre checks on your appliances to ensure they are working and then we check them at the end of the clean to ensure that they again are working.

If they don't work after the clean we will sort out the issue straight away.

Our normal course of action if they are still not working is to call out a local appliance engineer to fix the problem. We also ask the engineer to provide us with a report to say if they think it was the fault of the clean that the problem now exists.

On hobs we have never been told that our clean has caused the damage, as we have always been able to fix them.

Graham Rogers Founder OvenGleamers.

Betygsatt 5 av 5 stjärnor

Mr Antoniou from Dartford I believe

Young chap, professional, super quick and completed an AMAZING JOB!
Worth every penny.

8 juni 2023
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Svar från OvenGleamers

Thank you for your wonderful review and the excellent score. We're thrilled to hear that Michael Antoniou from our OvenGleamers Dartford has provided a fast experience and made your cooker gleaming again.

Catherine OvenGleamers Customer Services

Betygsatt 5 av 5 stjärnor

ovengleamers fitted me in asap

ovengleamers fitted me in asap the phone staff were very help full. when the man came to do the clean on my oven, he was very polite and told me how he would do the job, he made my oven look brand new, the price was good to. I will tell all my friends and family about how pleased i am with ovengleamers 10/10
thank you

27 juni 2023
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Thank you Colin for this review. It's much appreciated.

Betygsatt 5 av 5 stjärnor

Outstanding!

The delightful Graham came to clean our embarrassingly mucky oven. He tackled the job with a great attitude and confidence. The result was outstanding. Oven looks brand new. Dividing the fee by the time spent by the cleaner is per hour, exceptional value for money.

26 juni 2023
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Thank you for this review.

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