Winnipeg Outfitters Omdömen 20

Ordered a pair of winter boots Feb 7.
Waited and received zero emails about when the item was shipping. The original email stated that it would arrive roughly 2 weeks after I ordered. So I was patient...
Then today (Feb 18th) I received an email saying my order was refunded. Zero reason or offer of a credit of any sort. Just that I needed to wait several business days for my return.
I checked the website and the item I ordered was still available online and in the same size I selected!
Emailed for a reason and zero reply from the customer service.
Do not waste your money. I sadly am unable to order the boots elsewhere now because the season is over.
I wish I could have given them zero stars.

Items ordered were received as described on line. Payment processing easy and delivery fast.

Very satisfied customer with the furs that I've purchased. In very good condition and the delivery is fast considering where i come from. Will continue purchasing product from you.

Placed an order for work boots on Dec 18th and paid 60.00 for 2 day shipping as I needed the boots fast for work. Requested tracking and was advised on Dec 22 (4 days later) package was sent via Canada Post and due to arrive on January 15th. Then received an email from Claudette with the tracking number. Package delivered and signed for on Dec 23 somewhere in Manitoba…I live in NB! Agent then adivsed error was made by the boot company Terra? Spent many hours sending emails and phone calls. One girl in customer service on Dec 28th …not another person available to help. Requested refund or boots to be mailed immediately. Agent advised she would have to wait until someone else was as working to help. Agent then advised I was emailed the wrong tracking number but couldn’t provide me with a correct tracking number. Worst shipping experience ever, non existent customer service. Buyer beware!!!

I opened an account to purchase large coyote fur/skins and parka strips for a project. I had made purchases on 3 different occasions, with the parka strips being the first. The products I received were lovely fur pieces as described on line, however, there was an error made with pricing. After speaking with the service people, who I found understanding and polite, they saw the error and a credit was processed to correct. I made 2 other purchases of 3XL coyote skins, and I did have an issue with the quality of one. After speaking to customer service and emailing, they had no problem replacing the skin and a new skin was sent (of my choice) All the coyote skins are lovely and good quality. On all purchases, the postage was free as agreed, and I have to admit, lightning fast out of province. The other point worth noting was the direct communication with the customer service and the fulfillment people…who answered my phone calls, emails and texts promptly and went out of their way to ensure I was sent a replacement coyote skin I would be happy with. Thank you for your help and I look forward to future shopping.

Not Happy! Ordered coyote skins 2xl two separate times and free delivery was applied both times. Ordered a 3rd skin exactly the same and was charged for shipping. It was standard shipping speed all 3 times. When I googled coyote skins it came up as free shipping from Winnipeg outfitters. Repeat business is the foundation of any business! I also started 2 separate chats about measurements of fox skins and received no response to either chat. Not a good way to treat customers. Doug Myers.

Great experience dealing with this company. Originally, I did not receive what I ordered. The company was proactive in resolving the issue. Communication was prompt and company was true to their word. Shipping was also very quick. Product received was exactly what I was looking for and very well made. I will definitely order moccasins from this company again.

I was able to find the winter boots I wanted easier and faster than in a store. Being immunocompromised makes it harder to shop where there are a lot of people. I tried to get winter boots in a store and the staff were pushy, and they didn’t give me time to say what I wanted. As a senior, people always seem to talk down to me like I don’t know what I want. My experience wasn’t good in the store. I can shop in the comfort of my own home with the help of my daughter. Thank you for your ad I got to see on my daughter’s computer. We went to the website and now I have my winter boots coming soon.
Joyce Rooney

This is my 3rd fur hat I've purchased from this company ..
Very good quality an service.

All their inventory is great!, a bit costly though. I would shop here more often if the prices on everything dropped.

I ordered leather mitts and received five finger leather gloves and on the order slip was the correct order number and name
I had to pay postage to return item and wait for the correct order to come to me and still waiting
Even though they made the mistake I asked them to send me the correct item with the proof that their item is on the way back and was refused
I think there policy is incorrect and unfair that I may have to wait an additional three to four weeks to get the correct item I will not be ordering any more items from them

Great product at great pricing. Shipping arrived as indicated. I will be purchasing from here again.

Ordering was easy online great selection of clothing and winter gear extremely happy

Quick, fast, and easy. Good selection of products.

I was a 1st time customer. Positive- received my online order promptly and was kept updated with each step.
Negative- the wrong colour of boots were sent. Their website still shows my size and colour are in stock. So I called the store and was advised I need to ship back through whoever i choose and pay the shipping. Once they receive them, they will refund the cost of shipping and could send me the correct ones. I asked if they could make sure they have them and set aside so they didn't sell in the meantime which was agreed to. Then I received a followup call that they are not actually in stock and that's probably why the wrong colour was sent to me. So Im now inconvenienced in having to return, incur an additional expense and back to square one in finding the colour I wanted. I suggested that prior to sending a different product they should check with the customer and was told they are supposed to. Disappointed

Have tried ordering here twice, both times waited for shipping info for the order, not receiving any info, had to send multiple emails only to be told the item is out off stock and then having to wait for a refund.

The coyote fur is beautiful. Shipping was excellent. I'm very happy with my purchase and will be a return customer.
Thank-you

Quick service. Friendly.

Reasonable shipping prices. Fast shipping. True to size

I ordered myself a Columbia jacket(winter) and snow pants. I’m very satisfied with my order. Going to order for my daughter as well. And for my first ever order, I got a discount for a second purchase.

I recommend getting your winter clothes from here!!

For your erroneous record, I've made hundreds of $ worth of purchases from you. I've not yet received this purchase I'm reviewing but it's my second purchase of the same item where the first one is still excellent so I expect the second to be 5 stars too. Thanks.