Outfitsvip Omdömen 458

The timing to answer to your questions is very short, so that is a good thing. Follow-up is alsof top.

Han estado en todo momento atentos para mis dudas

Emerald was great helped me get my money back as mentioned very helpful and grateful

Scammers.

Stole my money and they refuse to give it back if I don't give a 5 star review. I refuse to lie on Trustpilot.

They are holding my money hostage for a 5 star review.

Let's hope my bank can help me. I think they also stole my credit card information, I had to cancel it to be safe.

In short: incredibly bad and scummy company. Thieves and liars.

Merci pour votre compréhension

J attends le remboursement des deux dernières échéances prélevés alors que j avais annulé mon abonnement..
Si le problème n est pas réglé sous huitaine, je saisis les instances concernées pour arnaque et vol a répétition
Ainsi que l Union des consommateurs qui se feront une joie de régler ce différend

Remboursement par Eric de l' abonnement après un quiproco

Éric m’a correctement expliqué la procédure pour mon remboursement

Wasn't that great I'm still waiting for a refund I emailed over 23 times to get this matter resolved
Emerald e-mailed today to say that this matter will be resolved and I will receive my refund
Fingers crossed we will see
I will be taking this matter further if not sorted soon

Particulièrement complexe a utiliser.
Je ne peux continuer dans l'incertitude.
Je confirme ne pas vouloir et pouvoir continuer et demande de confirmer ne plus être prélevé de quoi que ce soit
Cordialement

Réponses rapides aux mails envoyés

Très bon service client. Très réactif.

I received an email, supposedly from about you. When I responded a company on Cyprus claimed that I had ordered a VIP account and removed 150€ from my bank. I don't know this company. Now I have to put a 5star review here to receive my money back. As soon as that is done I will write a positive review. For now this is it. After threatening with legal action:
Hi
We hope you’re doing well.
We would like to reassure you that no funds have been deducted from your account in relation to this matter. As a result, there was no charge requiring a refund.
As a gesture of goodwill and to thank you for your understanding, we have also added €50 in shopping credits to your account. These credits can be used at any time toward a future purchase on our website.
We hope you enjoy using your credits and look forward to serving you again in the future.
If you have any questions or need assistance, please don't hesitate to reach out. We will be happy to help.
Thank you for your understanding and continued support.
Kind regards,
Imani
Support Team

I initially found the site a little confusing to understand - I was buying credits then had to use those to make the purchase, however the support team were swift, efficient and sorted out my misunderstanding really effectively.

envoi rapide, choix variés

Réponse rapide à ma demande d’annulation j’attends de vérifier sur mon compte

Suite a un problème de commande j'ai demandé un remboursement qui à été accepté rapidement, je remercie donc toute l'équipe et continuerais a partager cette expérience quand le remboursement sera arrivé

Claire et rapide

demande de remboursement...réaction rapide