Arranging insurance for my granddaughter and had a problem with the website saying there was an error. A call to Charlie soon sorted the problem. I like the on screen ID so he can see what you have... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Disgraceful , lying and misselling of annual policies. If you return for more than 14 days two weeks to UK your insurance becomes invalid despite the fact you need cover abroad for less time.... Se mer
Företaget har svarat
Bradley was super helpful and explained how I can change my policy, causing me no stress!
Företaget har svarat
I used Outbacker for my solo travelling around Asia for 5months. I made two claims, which totalled around £600. I provided the details, and they only asked for some extra evidence on the second c... Se mer
Företagsinformation
Informationen kommer från olika externa källor
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
Kontaktuppgifter
3,7
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good response and easy to pay if a little expensive
Good response and easy to pay. The premium was a little higher than I was expecting.
19 juni 2023
Very helpful and polite…
Very helpful and polite at answering any queries I had with regards to policy and quote I was given. Thank you Tomas
8 juni 2023
Svar från Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Tomas to let him know you are happy with the service he provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Don't extend during trip
Don't extend during trip! Purchased original policy for 6m and was well priced and good quality. The trip was extended my 2wks and the price to cover was over half the original cost again with no claims during original period away. I was shocked by the price but had to purchase as no other option. I don't see this as Treating Customers Fairly which is meant to be a pillar of FCA Laws.
8 juni 2023
Svar från Outbacker Insurance
Thank you for your review. We are sorry to hear you are unhappy with your extension pricing.
As you purchased a backpacker policy the minimum policy (or extension) length is 1 month and the longer the policy or extension you buy the better the value. All extensions are priced based on the current rates for a policy, for example for your selection (Gold cover to Worldwide excluding USA, Canada, Mexico & Carribean) the rates are currently:
1 month: £102.00
3 months: £196.75
6 months: £297.50
12 months: £439.50
You can verify these prices directly on our website. While you only needed a 17 day extension we've had to charge you for the minimum 1 month duration. We've charged the same price as you would pay for a new policy so you havn't been penalised for buying an extension and have therefore been treated fairly.
Talked to Suzie
Talked to Suzie. The phone line got cut off and I was impressed she phoned back. Very friendly and made the process very easy and clear
5 juni 2023
Easy insurance and never had any…
Easy insurance and never had any problems - great price, will definitely book with them again!!
1 juni 2022
Excellent quick response from Jake and…
Excellent quick response from Jake and customer service colleagues.Not 5 stars due to significant increase in costs to extend policy for short period
30 maj 2023
They are scamming me out of gadget…
They are scamming me out of gadget insurance. I paid for it, but they're not paying up. Website is rubbish, impossible to search for anything
29 maj 2023
Svar från Outbacker Insurance
Thank you for your review.
We have contacted Davies (the gadget claims handler appointed by the insurer of your policy) and they have informed us that they could not find any submitted claim. They have logged the claim on your behalf and have been trying to call you on your registered phone number on the 2nd and 7th of this month but have been unable to reach you, they have also emailed you accordingly. Please check your inbox and reply to their email, or you can call Davies at 0345 074 4828 to proceed with your claim.
If you need any further assistance, please let us know.
Quick and easy
Quick to get through to the person I needed. She was friendly and Easy to deal with, I made the changes to my policy that were needed within minutes which is reassuring when on the other side of the world. Great experience with Nicky
23 maj 2023
Svar från Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
second time i have used this company
second time i have used this company . Online process clear and easy to book. Easy to clarify over the phone with head office too
19 maj 2023
Professional and informative
Anca was very professional and at the same time she put me at ease. She listened attentively to my query and she asked questions to fully understand my needs.
She gave me all the information I needed and made sure I was ready for my trip.
Thank you again
18 maj 2023
Svar från Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Svar från Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Brilliant
Really easy to navigate the site and work out what I was insured for. Very clear and easy to manage
7 maj 2023
Heartless & money grabbing!
My best friend of 10yrs and travel companion died suddenly whilst in Australia this week. I spoke to outbacker about what cover I had for flying home/ending my trip early, and after some toing and froing they decided I wouldn't be covered as he isn't deemed a 'close family member'. He was like a brother to me. This week has been the worst week I've ever lived through and not only have they declined to offer any assistance, they also told me that if I did fly home to attend his funeral, my insurance would be void after a total of 14 days (including travel days). Absolutely heartless money grabbing company who are supposed to be there for you when the worst happens!!
28 april 2023
Omdöme utan inbjudan
Svar från Outbacker Insurance
Thank you for your review and for bringing this to our attention.
We are sorry to hear you have had a bad claims experiance and we've investigated with CEGA (the claims handler appointed by the insurer of your policy) to understand why your claim was declined. It appears that they did not consider your friend to be a travelling companion as they didn't fly out at the same time as you. We don't feel this is a sufficient sole measure to define a travelling companion, and, have asked them to reconsider if they meet that criteria based on how you travelled together once you reached Australia.
I understand they are now reconsidering your case on this basis. If once they have done so you continue to be unhappy with their decision please let us know so we can investigate on your behalf further.
Please note while the policy does normally allow a maximum break in cover of 14 days in the UK we can in exceptional circumstances (such as this) extend this if you contact our customer services team.
Bradley was super helpful on the phone…
Bradley was super helpful on the phone with sorting out an insurance policy. He also had some great advice from when he had been travelling and passed them over to ensure I have the best experience possible, I can’t thank him enough for his time and assistance!
26 april 2023
STILL stuck in Thailand.., AVOID this company
Following up on my previous review. We are still stuck in Thailand, have no firm date on reparation. They do not seem to have enough doctors or maybe they are just inept. They do not work 24 hours it is just answering service which is quite frankly pointless. I was promised confirmation of our return details yesterday but nothing and the problem is we were supposed to be flying home yesterday!! They messed it up and we are still stuck here with no end in sight. My daughter needs to be assessed in the UK with regards to her injuries but they do not seem at all bothered.
AVOID this company it is too stressful.
Not sure how they get the review star rating!!!
18 april 2023
Omdöme utan inbjudan
Svar från Outbacker Insurance
Thank you for your review.
We have reviewed your case with CEGA (the assistance company appointed by the insurer of your policy).
While we understand that your daughter wished to be repatriated as soon as she left hospital this was a complex case where she had been in hospital for a month due to a motorcycle accident.
While you did make CEGA aware of provisional fit to fly date, they advised that any repatriation was dependent on the availability of a medical escort as she required a doctor on board the aircraft, it was slightly delayed beyond normal due to a bank holiday in Thailand. It was further complicated by a number of amendments to the repatriation plan being required to ensure she did not experiance any discomfort during the repatriation.
I understand she was repatriated to the UK three days after leaving this review.
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