Otovo Portugal Omdömen 186

O equipamento foi montado em fevereiro 2023, e foi logo solicitado à OTOVO, uma visita de um técnico pois o técnico que fez a montagem disse-nos e informou a OTOVO através de conversa telefônica, ainda no local de montagem, que algo não estaria em conformidade, havia um erro no sistema de painéis.
Mas, infelizmente, NUNCA um técnico da OTOVO nos fez uma visita, nunca houve uma visita de manutenção, nunca houveum qualquer contacto, mesmo tendo sido solicitado por email e na página de cliente, imensas vezes.
Desde então, nunca nenhum técnico da OTOVO, veio verificar o sistema, nem tão pouco selar
novamente o quadro elétrico, que até à data, continua por selar!

è lamentável toda esta situação, e tivemos mesmo que solicitar ajuda à DECO, para resolução deste processo, bastante complicado!

Posto isto, NÃO recomendamos a OTOVO a ninguém!

O acompanhamento dos técnicos nas várias etapas foi sempre pronto e disponível.

O meu sistema fotovoltaico está avariado há meses. Comuniquei mas ninguém resolve. Estou arrependido de ter contratado a OTOVO.

Gastei 6000 aproximadamente nos equipamentos e não me é dado nenhum suporte técnico. Já tentei contactar a reportar a situação, escrevi emails, liguei para o único numero que disponibilizaram – que foi o das vendas (suporte técnico não existe) – e apenas disseram que iam analisar a situação. Ineficácia total. Até à data, infelizmente, só posso dizer que é um scam e que fui enganado.

Before trusting this man with your home energy system, I’d encourage you to look into what happened at his last company.
I was a Sunnova Energy PPA customer. I’m a 100% permanently disabled Navy veteran. Over the course of more than a year, I made multiple documented requests to enroll in Sunnova’s AutoPay system. Each time, their representatives failed to properly set it up. Because I believed autopay was active, I had no idea payments weren’t being drafted. By the time I found out, seven late payment marks had been reported to the credit bureaus.
When I discovered the problem, I paid every balance immediately and began escalating. They opened four separate Their own Issue Resolution Specialist acknowledged in writing that their records showed I had requested autopay. Another representative opened a goodwill letter case and explicitly acknowledged “the damage done to your credit score.” The complaint was escalated to their executive team. A Senior Issue Resolution Specialist was assigned. None of them fixed it. Not one.
The damage was real. My Navy Federal Credit Union refinance application was denied specifically because of the credit score damage caused by Sunnova’s reporting errors. That denial cost me financially in ways I’m still dealing with today.
In my experience, Sunnova’s business model was predatory. Long-term contracts that follow the property, billing systems that conveniently malfunction, and a resolution process designed to exhaust you into silence. I believe elderly homeowners and military families are particularly vulnerable to this kind of arrangement because the contracts are complex, the PPA obligations transfer with the home, and the customer service infrastructure is built to deflect rather than resolve.
He resigned as Sunnova’s CEO in March 2025. Three months later, Sunnova filed Chapter 11 bankruptcy with $8.9 billion in debt, laying off over half its workforce. The company’s assets were sold off. The ex ceo then immediately launched Otovo USA — a company that, by his own description, targets the very customers his old company abandoned.

A pré venda está a ser excelente. O comercial tem prestado todas as informações pedidas e sugerido boas ideias.

I had a solar system installed by Otovo Portugal, and unfortunately my experience with their after-sales support has been extremely poor.
Since September 2025 I have been reporting that the production meter (“contador totalizador”) installed as part of the system is not communicating with E-Redes, which means the system is not correctly reporting the energy production data required under Portuguese regulations.
Despite reporting this issue repeatedly through the correct channels the problem has still not been resolved six months later.
During this time I have:
Answered the same diagnostic questions multiple times
Confirmed the SIM card specifications requested by Otovo
Verified with MEO (the SIM provider) that the M2M SIM card is active and working
Received multiple notifications from E-Redes confirming that the production meter is still not communicating
Instead of resolving the issue Otovo continues to ask the same questions that were already answered months ago while no technician has been sent to inspect the installation.
This issue is also costing me a significant amount of money. Because the production data is not being transmitted to E-Redes, my electricity supplier cannot receive the required information to apply the solar self-consumption rates to my electricity bills. As a result I have been paying the full electricity tariff since October despite having a solar system installed.
I have raised this financial impact with Otovo several times but there has still been no resolution and no clear timeline for fixing the problem.
For a company selling renewable energy systems, reliable after-sales support is essential and Otovo has completely failed in this regard.
At this stage I am seriously considering cancelling the service entirely as I have lost confidence in Otovo’s ability to properly support the systems they install.
Based on my experience, I cannot recommend Otovo.

A solicitude e a apresentação desinteressada mas com objetivo de esclarecer e apresentar soluções consentâneas como caso em concreto.

Gostei do profissionalismo e no conhecimento técnico demostrado! Transmite confiança, o que é excelente para a tomada de decisão.

O Sr Jeferson foi de um profissionalismo inescedível e foi, sem dúvida, a peça decisiva paraa me convencer demonstrando a bondade da proposta.

Esteve sempre com uma atitude positiva e com vontade de apresentar a melhor solução

Comercial foi bastante prestável e atencioso, garantindo todo o acompanhamento necessário nesta fase inicial. 5 estrelas

OTOVO DOES NOT RESPOND TO CUSTOMER REQUESTS AND IT IS DIFFICULT TO CONTACT THEM - NO email replies, no telephone number and the web site contact them does not work unless you have a ticket number etc. Wow how deplorable. Below is my email that has not been answered.

I have sent many email messages to Otovo regarding concerns with our solar panel installation. I also received a phone call from an Otovo representative claiming she will help me. Unfortunately I never received a reply after her initial call. I did advise her of our Otovo solar panel name and installation. She advised us that she had no information about us. I sent email information.messages to Luis at Otovo and he advised he could not see any problems. We responded by advising Otovo designed the specifications for the panels and the installation yet they can not advise us why our power company invoice has not decreased yet our consumption has remained stable with no fluctuations and the power company rate has not changed significantly. Otovo advised after the installation our power invoice would be lower. One of our questions is are the 8 panels sufficient to meet our needs? Whe are alarmed that Otovo has not responded to our latest emails about the installation. It is very difficult to communicate with Otovo. Why? send me information via email yet I cannot respond.

Excelente explicação do serviço. Apenas pendente de comprovação de execução.

O Daniel é um profissional bem preparado para responder às questões colocadas, fazendo-o adicionalmente com uma simpatia cativante.

Fiz todo o meu processo com a empresa Otovo e correu tudo muito bem. A equipa acompanhou-me do início ao fim, prestando sempre todo o apoio necessário.

O representante comercial, Daniel, foi extremamente atencioso e profissional desde o primeiro contacto até à conclusão do processo.

Muito obrigado, Daniel!

Daniel, um colaborador com forte conhecimento técnico e ajudou bastante a entender todo o processo.

Tenho problemas serios com essa empresa que não responde ao único canal de atendimento que e o email e não resolvem problemas como; instalação dentro da area do telhado do meu vizinho sem autorização, má instalação do equipamento, problemas serios de infiltração dentro da minha casa por erro na instalação. Gostaria muito de obter ajuda.

Desde setembro de 2025 que solicito o valor para aquisição definitiva do sistema, conforme expressamente previsto no contrato. O contrato fixa um Valor Inicial de 2.204 € e estabelece que o Valor de Mercado não pode ultrapassar esse montante.

Após vários meses de “análises internas” e alegadas validações jurídicas, foi-me apresentado um valor superior ao contratado, com base em critérios que não constam do clausulado.

Em termos simples: três anos depois, o sistema usado passou a valer mais do que o valor inicial acordado.

A ausência de uma resposta clara e contratualmente fundamentada tornou este processo desnecessariamente prolongado e frustrante.

Inexistência de comunicação e pouco profissionalismo.

O programa de recomendaçao promovido por este promotor nao funciona, nao sao profissionais a tratarem os.processos é uma desilusao.