Since writing my glowing review of the Dunu SA 6 Mk2's I ordered from Otic Audio around October last year, I am very sorry to read many reviews that are very negative, with orders not being fulfilled... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super pleased with my new FiiO product, I’d never considered Earphones before but these are Hi-Fi by all description not quite Headphones but dammed close. Coupled with my new iPadpro I am now trul... Se mer
Företaget har svarat
Ordered a shanling et3 from this company some time ago. Despite promises being made after numerous phone calls(none answered) and e mails (one answered) my order link from them has now stopped worki... Se mer
Företaget har svarat
Nice fitting headphones, over ear rather than on ear. Comfortable to wear over a whole session. Transmitted noise, rubbing the cable or touching the casing is quite noticable, more so than other hea... Se mer
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Företagsinformation
Skrivet av företaget
At OTIC, we specialise in curating a selection of the world's finest audio products from top brands and manufacturers, ensuring that our customers have access to the very best in high-end audio. We understand that for discerning audiophiles, the quality of their audio equipment is of paramount importance. That's why we only stock products that meet our exacting standards for craftsmanship, performance, and reliability. From premium headphones to state-of-the-art earplugs, our product range reflects our commitment to excellence. At OTIC, we are dedicated to providing our customers with a superior shopping experience. Our knowledgeable and friendly team is always on hand to provide expert advice and guidance, whether you're looking for the perfect pair of headphones or need help choosing the right earplugs for your needs. We are proud to partner with Trustpilot, a leading online review platform, to gather and share customer feedback. Our Trustpilot page is a testament to the high level of service and product quality that our customers have come to expect from us. Shop with confidence at OTIC, where you'll find the best in high-end audio products and unparalleled customer service.
Kontaktuppgifter
Kemp House, EC1V 2NX, London, Storbritannien
- support@otic-audio.co.uk
- otic-audio.co.uk
3,0
Medel
241 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 45 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience on line purchase
Craig very helpful and knowledgeable on the kit I was after,and no pressure sales talk
29 juli 2024
Svar från OTIC
Thanks for the feedback and Kind Review - We are always glad our customers are satisfied with their purchase. We hope to welcome you again soon at OTIC
Svar från OTIC
Thanks for the Feedback we hope to welcome you again soon at OTIC
Never received it
Never received it, dpd put it in a bin on bin day! Still waiting for coms back from you.
UPDATE: received coms from OTIC and they basically told me to do one and claim on my house insurance. absolutely disgusting and rude customer service with emails to prove. PayPal dispute opened as they would not do anything and basically told me "unlucky" AVOID THIS COMPANY AT ALL COSTS!
26 juli 2024
Svar från OTIC
Hi Kyle - We asked you to provide some evidence the item was taken from your home. Which you flatly refused. The DPD tracking stated you received the item. Until we get the verification the item was indeed not delivered we cannot provide you with the replacement or refund.
UPDATE - Paypal have now closed the dispute in our favour - Customer has still not shown proof of item being taken/not delivered as requested
Great price and speedy delivery.
15 juli 2024
Svar från OTIC
Hi Steven, Thanks for the Feedback - we are happy you had a great experience shopping at OTIC - We hope to welcome you again very soon
Bought a cassette player from these…
Bought a cassette player from these guys. Yup does what it says on the box. And delivery was quick and when opening their tamper proof sealed envelope it got a bit dusty in here. But yeah time to find a cassette now.
8 juli 2024
Svar från OTIC
Thanks for the Feedback - We also have Cassettes available at OTIC - We hope to welcome you again very soon. Thanks
Svar från OTIC
Thanks for the Feedback - Please be sure to sign up to our rewards system for future discounts. We hope to Welcome you back to OTIC very soon
Fairly good service
Delivery was a little slow and the box was a tiny bit damaged (as it was essentially just placed in a big envelope) but it’s all good otherwise.
1 juli 2024
Svar från OTIC
Thanks for the Feedback - We try our best to have zero carbon shipping. We'll take your feedback into consideration for next time. Thanks
Another great experience from OTIC
Another purchase from OTIC. Many thanks to Craig and the team for another great purchase and Five Star experience AA++
17 juni 2024
Svar från OTIC
Hi Thanks for the feedback and repeat orders - as a small company we are very grateful to our customers. We hope to welcome you again at OTIC
Svar från OTIC
Hi There, Thanks for the Feedback, we hope to welcome you back to OTIC very soon
Svar från OTIC
Hi - Thanks for the Feedback, we hope to welcome you back very soon at OTIC
A Mighty Fine Company to Deal With
This is my second dealing with OTIC and I can’t fault them on communication, price or delivery.
Where else do you get the personal touch from one of the co-owners (maybe he doesn’t much to do)?
My latest purchase was not on their website, but my query was answered promptly and the unit sought.
Highly recommended!
4 juni 2024
Omdöme utan inbjudan
Svar från OTIC
Hi Kenny, Thanks for the feedback and repeat custom - We alway strive to give our customers the best experience at OTIC. We hope to welcome you back very soon.
Quick reply to my enquiry
Quick reply to my enquiry, fast delivery and well packaged for transit.
23 maj 2024
Svar från OTIC
Hi Alistair - Many thanks for the Feedback - We hope to welcome you back to OTIC very soon
Ordered the Shanling ET3 CD transport
Ordered the Shanling ET3 CD transport, OTIC have been brilliant as they kept me up to date on my order and when I changed my mind about which colour I wanted, they replied to my emails very promptly and helped me change my order. I then quickly received the order and could not be happier with the product in first couple of days of use. Recommend OTIC highly.
2 maj 2024
Omdöme utan inbjudan
Svar från OTIC
Hi Christopher - Thanks for the Feedback, we are happy your experience at OTIC was a positive one - be sure to check out our Shanling EH3 DAC/AMP and your reward points
Fast delivery great customer service
6 maj 2024
Svar från OTIC
Hi Ethan, Thanks for the Feedback and Postive review, We hope to welcome you back to OTIC very soon
Above expectations
Great, fast service
Information regularly updated
Excellent price
Comms of high quality
10 maj 2024
Svar från OTIC
Hi Craig - Thanks for the kind words and positive feedback, we hope to welcome you back to OTIC very soon
Excellent service all round
Excellent service all round. Sd card didn’t work so they sent me a new one
19 april 2024
Svar från OTIC
Hi Patrick, we are glad you are happy with your purchase. Great product, Thanks for the Feedback
Good price and quick delivery from a…
Good price and quick delivery from a company that feels like it’s trying to make a connection with its customers.
30 april 2024
Svar från OTIC
Hi Ben - Many thanks for the Feedback and we hope to welcome you back to OTIC very soon
Excellent discount on first order and…
Excellent discount on first order and prompt delivery.
20 april 2024
Svar från OTIC
Hi Mark - Thanks for the kind Feedback - we hope to welcome you back to OTIC very soon
Fast delivery. Great service!
Fast delivery.. Item well packed.. Happy with the product and the service.. Highly recommended!
18 april 2024
Svar från OTIC
Hi Simon - Thanks for the review, we are glad you are happy with our products and services, We are always happy to welcome back repeat customers
Shipped really fast and the ET3 is a…
Shipped really fast and the ET3 is a great cd transport, really pleased
17 april 2024
Svar från OTIC
Hi Nigel, Thanks for you positive feedback. We hope to welcome you again very soon at OTIC
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.