Osprey Property Omdömen 9

If i could give them a 0 star i would. 1 is generous.

We moved into an Osprey Properties-managed home in October 2024 by the Oakham branch (Rutland), and the entire experience from the very first phone call has been nothing short of frustrating.

When enquiring about the property, I was laughed at over the phone for asking to submit an offer without a physical viewing. (I work in the property industry myself — it’s perfectly normal to accept an offer subject to a non-viewing waiver.) After pushing back, they reluctantly agreed to provide a video viewing, which I had to chase twice before receiving. So, the lack of professionalism started before we even moved in.

The application process ran smoothly, but only because it was handled entirely by a third party (Goodlord). The agents at Osprey simply input our details and washed their hands of the rest — no effort required on their part.

Once we’d moved in, the problems really began. One Saturday morning, our electric blew completely — fridge off, food spoiling, no power anywhere. I called the office and spoke to someone named Rebecca, who clearly had no idea what to do. She dismissed me repeatedly, saying, “It’s bank holiday” (it was Saturday morning 11am, not the bank holiday Monday). There was no urgency, no care, no understanding of basic procedure.

It ended up being the landlord — not the agent, despite the property being fully managed by Osprey — who came out personally to help. He arrived within half an hour and even commented himself that he didn’t understand why he paid them at all, since they repeatedly ask him to sort issues or find his own contractors. He was the one who bought us an extension lead to keep the fridge running. The agents? Nowhere to be found.

Later, when we discussed surrendering the tenancy, Osprey tried to demand £500 upfront before even marketing the property or finding new tenants — completely against standard practice. (Tenants are liable for surrender fees after a new let has been agreed, not before.) Needless to say, we didn’t go ahead.

It didn’t end there. At checkout, Kristine asked us to confirm which utility company we used — I clearly stated Utility Warehouse. Yet she went ahead and notified Octopus Energy instead, which triggered a whole mess of unwanted emails and account setup attempts with a company we never used. How could you be so dumb?

To top it off, post-checkout communication was appalling. I called the office three times to speak with Charlotte — she ignored every call and refused to ring back. Instead, she hid behind emails, avoiding any real accountability or professionalism. Keyboard warrior.

In short:
• Staff are rude, untrained, and dismissive.
• They dodge phone calls and avoid responsibility.
• Their management service is so poor even the landlord said he regrets paying them.

Osprey Properties are the definition of lazy agents who take money for doing next to nothing. I would never rent through them again, and I genuinely feel sorry for any landlord who trusts them to manage their property.

Went for a viewing and loved the property. The estate agent we viewed with was lovely and welcoming. However, we had to find out through the right move link that we had been unsuccessful in the renting process. We called, emailed and finally got a reply to say it went to someone else.... DUH!

So rude and unprofessional. I understand you can not be lucky sometimes, but communication is key.

Viewed a property to rent twice and on both occasions the agent from Osprey (James Jobling) was punctual, charming, informative and an asset to his company. He met us at the property and showed us around answering all our questions fully. In the end the property wasn't quite for us but I really did feel that I would have rented it simply because of James and his exuberant and extremely pleasant character and interest in the property.

To be honest I never looked at reviews before renting through this company but obviously now I've read them I can see what has happened to us isn't anything new.
Communication is really bad, from reporting a fault or a change of circumstances they are very cold in response and have no empathy. They do phone calls a lot which I believe is so they can keep things off of paper to avoid any back fires.

This company has had 24 thousand pounds from us including a 2.7k deposit. Initially they couldn't rent the property out because it was very expensive for what it is. No driveway, no garage, and it's close to Oakham but not quite so I think that pushed the price up. It was on for rent for around 5 months before they put it up for sale as the landlady was desperate to get it shifted. We approached and offered somewhat less than advertised, £300 less to be specific but there was so many decorative issues that we said we would pay to tidy this up. We have several invoices which total around £3000 in costs to ourselves which we have no problem in accepting, we have lived in the house for 12 months and rent has always been paid. Our contract was originally for 12 months and the property was advertised as a minimum of 12 months and long term preferred. After a change in mobility for my daughter we cannot manage with her wheelchair and all the steps. We've also found the village to not be as peaceful and parking has been a problem. There are a multitude of issues that came to light over the last month such as leaking showers and bath into the kitchen below, door handle on the French doors fell off and is now lockable, steps and walls crumbling in the back garden making it really unsafe for little children, and no extractor fans in bathrooms causing damp smells. There is a cctv system here that never worked and is now bleeping constantly and we've no idea what to do with it as it's wired in and we've approached the agents and the landlady in a very nice manner to be created with being blocked by the landlady under agent instruction, and then the agents have refused our leaving early (13 months) because last minute the contract was changed to 2 years - foolishly on my own request as I had to pay a plasterer and electrician and plumber to fix so many problems that I was concerned I'd loose so much money if they decided to kick us out after 12 months. I had thought with how much we had spent and how little we had bothered them when smaller problems arise, that they'd of dealt with us fairly. Charlotte namely has had quite an attitude recently which has come as shock as she was quite wonderful at first, very relaxed but I actually feel now looking back, it was an incentive to get us to take on a house that she was struggling to shift. We've emailed so many times and asked for some help towards a payment for an oil tank repair which was not ours to pay but we had to get it done and as I used the plumber the landlady had sent me the number for I didn't think that would be an issue to go halves - they have agreed to let us leave the property to find a more suitable one level building so my daughter can navigate the house but only at a cost of £500+vat which I just am a bit flabbergasted by. It feels like a real cheek to ask considering, I've rented for years but now I am very concerned that as a possible tenant of this agent you should be more cautious. They're not a huge company, and I do think that's maybe why things are not streamlined and I knew the previous owner of the brand and she was working with them to try and help with the handover. So this is no reflection onto what she created but on the company who have taken over...

I really do not recommend and we are terrified that we will also loose deposit as per other reviews and so we are writing to the property ombudsman and propertymark to make sure they're doing things properly as it feels very corrupt currently.

Be warned. As the new rules come into play I feel this company will really notice because I imagine a lot of tenants are feeling ignored and treated with zero empathy.

We do hope that their own children never face the issues we have faced and that the same treatment doesn't happen to them. They are asking for signatures to confirm we will pay this huge fee before they will advertise the house and we have given our written notice and told them we would help accommodate viewings but we really won't be helping now.

It seems they have their own rules and I would say this is a corrupt agency and to avoid at all costs.

Appalling service from our Property Manager Jade Clube. We moved out because we didn't feel safe.
Emails ignored... meetings arranged without consultations.... attempt to charge us for cleaning rooms that don't exist. When the complaints procedure was requested email was ignored. We are forwarding our complaints to the property ombudsman

We are renting our property through Osprey after using another agent (who at best were awful) We have only high praise for a radically different experience!
From the beginning until now they have been outstanding. Nothing is too much trouble and the slightest issue for us or the tenant is dealt with professionally and in a timely manner.

Typical shady landlord, will try to scam your deposit at the end of tenancy.

Terrible experience with Mrs Alice Verity. The agent was unprofessional and unfairly hold part of the deposit at the time of check out. Luckily, the DPS returned to me the disputed amount.

Terrible Experience

We had an offer accepted on a property that Osprey were selling. Osprey neglected to tell us key information about a rapid turnaround time needed and this subsequently caused our purchase to fall through. Osprey did not assist us with our purchase at all and we feel they actively discouraged our deal from going through. We have had a huge financial loss because of Osprey, this coupled with their poor communication has left us very dissatisfied.
Months later we have purchased another house successfully using a different estate agent and could not be happier with the service that they have provided. Please find an alternative Estate Agent.