Bait and Switch
I spent a lot of time working out my order (length, colour, material) and finally placed my order for £606. At the time, the site was running a promotion offering free shipping for offers over £590. It was a very clear offer and I have a screenshot of it. However, when I tried to check out, approximately £50 was added for shipping.
I contacted the company thinking it was a glitch on the site, but instead they told me the offer was free shipping for €700. When I asked them to honour their very clearly stated offer of "Free Shipping for Orders over £590", they said they were not willing to honour their offer.
This is a shady company and if we can't trust the plain meaning of their words, can we trust them at all? What other misleading practices might they engage in?








