First class customer service. I am delighted with my purchases. They were beautifully wrapped and very well packaged. I highly recommend this small business.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great small business with excellent customer services. A lovely range of products, I particularly like the quality of all items I have ordered. A Makeup bag, mini hot water bottle, a very pretty skirt... Se mer
The products from Oscar and Tilly are always of excellent quality. Brilliant value in the sale. Beautifully packaged with a personal note from the owner. Have had several orders as the items make fabu... Se mer
Oscar and Tilly are an absolute example of how a business should be run. Not only are all the products excellent quality and great value but the customer service is outstanding. I would highly recom... Se mer
Företagsinformation
Skrivet av företaget
Oscar & Tilly is a small family run business specialising in indulgent and luxurious products for your home and lifestyle. We bring together the finest materials and stunning designs from artisan suppliers. Every item we stock is expertly made to the highest quality, and we hand-pick every supplier we feature on our website. Our vision is based on great quality, skilled craftsmanship and unique products. Treat yourself or someone special.
Kontaktuppgifter
Storbritannien
- oscarandtilly.co.uk
4,9
Utmärkt
628 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good communication from ordering…
Very good communication from ordering to delivery- definitely recommend this company
20 juni 2026
Such gorgeous items
Such gorgeous items. Very well packed to prevent breakage and with a personal touch. Thankyou!
19 juni 2026
Friendly & first class service.
25 maj 2026
A most pleasurable shopping experience
From browsing, purchasing and opening your parcel, shopping with Oscar and Tilly is a dream! With such a variety of quality and original items it's difficult to choose, but I've always been delighted (never disappointed) with my orders. Bernice is the conscientious owner and every parcel is promptly dispatched and beautifully wrapped. I cannot recommend this online shop highly enough.
7 juni 2026
Oscar and Tilly is absolutely superb!!
This company is absolutely superb!!! Lovely, thoughtfully curated pieces for sale and the customer service is second to none!. All items are beautifully packaged and sent out super quick.
7 juni 2026
Fantastic customer service
I have ordered a few times from Oscar and Tilly and the customer service has been second to none.
One time they did not have the item I ordered and they sent another one for free.
I wouldn't hesitate to recommend them. I have bought lovely gifts for friends and family and one or two for myself too!
7 juni 2026
Quality!
Lovely site and choice of items and quality gifts - nothing ‘run of the mill’.
Easy to order. Good sale prices. Order tracked well. Securely packed.
Happy to recommend and use again.
29 maj 2026
Fab products loyd of choice !!great…
Fab products loyd of choice !!great service would highly recommend xx
23 maj 2026
Svar från Oscarandtilly
Thank you so much for your lovely revew Julie. Makes me so happy you are happy!! x
A website full of lovely things
A website full of lovely things. Lots of gifts for your loved ones, clothing and more. The customer service is excellent, friendly and very helpful. I have bought many items from Oscar and Tilly and have recommended this website to many friends.
Thank you Bernie
21 maj 2026
Svar från Oscarandtilly
Thank you so very much Frankie, such a lovely review and I appreciate your support so very much by coming back shopping to me several times, it means so very much x
Fantastic service
Fantastic service from this lovely company - I had a query which was answered immediately by the very friendly and helpful Bernie
The order came quickly and beautifully presented
I would most definitely recommend this company and shall be buying from them again.
22 maj 2026
Omdöme utan inbjudan
Svar från Oscarandtilly
So pleased I could be of help and all was well. I treat people as I would want to be treated which makes all the difference. So pleased you were happy Jennifer x
Svar från Oscarandtilly
I aim to please! :) glad you were happy with your purchase. Thank you for shopping with me, makes me smile!
Excellent product and truly exceptional…
Excellent product and truly exceptional customer service - would definitely recommend.
4 maj 2026
Svar från Oscarandtilly
suck lovely words and a huge thank you for shopping with me, spread the word! xx
Another beautiful purchase
Another beautiful purchase. Gorgeous lamps and leaf plates. Great service as always. Thank you x
27 april 2026
Very helpful when contacted
22 april 2026
Svar från Oscarandtilly
Hello Tracey, I am so sorry you have had to give me a 1 star. The item you ordered was out of stock and was refunded the same day you ordered. To say it did not arrive looks like it has been sent and never recevied it. The item was out of stock due to the offer we had on and it was so busy. I apologised to on email explaining this but you did not respond. The emails go through our shopify system and are not automative emails, I do them personally.
I do hope you come back to the store soon!
Svar från Oscarandtilly
So delighted you were happy with the item you purchased. This makes me happy that you were happy! x
Excellent service and great product
21 mars 2026
Svar från Oscarandtilly
Thank you so much for your review, I am delighted you were happy with the product and service. Hope to see you back again very soon! x
Wow !
Wow! I was stunned by the customer service that Bernie provided. So personalised and thoughtful, it’s a rare treat these days to encounter a warm and sensible person when making an enquiry. This was a very refreshing no quibble experience, when I had expected a lot of bother. I only had to explain my refund request once, as it was a small technicality, and Bernie resolved the issue wonderfully. Winning aftercare shopping experience. Looking forward to my next visit!
26 mars 2026
Omdöme utan inbjudan
Svar från Oscarandtilly
Wow, what a wonderful review. I means so much to me and my small business. I try so hard to look after my customers as I would want to be treated. Seeing reviews like this makes it all worthwhile.
Hope to see you back again very soon - Bernie x
The best customer service I’ve had in a…
The best customer service I’ve had in a long time! I had some queries regarding the sizing of an item, sent a message and Bernie got back to me straightaway. She could not have been more helpful. It was lovely to have such a warm, personal shopping experience when so much of our lives are online nowadays. Would give more stars if I could
23 mars 2026
Omdöme utan inbjudan
Svar från Oscarandtilly
Thank you, thank you thank you! for this fabulous review, it means the world to me. I will always put myself out and help wherever possible. I do hope to see you back again soon - Bernie x
This company is amazing .
This company is amazing .. their Customer service is second to none.
Albeit the item wasnt quite right for me, Bernie couldn't have been more helpful. Thank you.
I would definitely recommend
25 mars 2026
Omdöme utan inbjudan
Svar från Oscarandtilly
Thank you for saying this, wow Amazing is just fabulous. You don't know how much I appreciate the review - Bernie x
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